Woodford Car Hire Omdömen 

We (two adults and three children) rented a Mercedes Vito from Woodford in South Africa, Johannesburg by booking, which unfortunately caused several tire damages. The vehicle was not drivable with the tires and the aluminum rims in South Africa or completely incorrectly matured and absolutely unfit for the road conditions in South Africa.
There was no support from Woodford during the flat tire. We had to organize everything ourselves.
The only solution that Woodford offered us after the 2nd damage is to replace the vehicle. We paid any invoice immediately on site. This replacement vehicle was also a Mercedes Vito with completely different rims and tires. (Absolutely right for Süfafrika)
Such poor customer service frustrates us incredibly. It is sad that we lost at least four days from our dream trip and shocking how grossly negligent (wheel equipment and repair) one provides a defective vehicle to a customer with three children in the car and doesn't help in the event of damage. An incredibly dangerous constellation. We have been waiting for our damage costs for over five weeks (despite fully comprehensive insurance). These amount to well over€ 3500

Cette entreprise prélève sans raison, ni facture, des sommes sur la carte de crédit, en plus de la caution non rendue, et refuse de fournir les justificatifs demandés.

I had a very easy and convinient experience. The booking process was quick. Woodford team was very helpful in assisting us with collection and attending to our preferences.. Thank you Woodford.

Waited 2,5 months and still no refund of my deposit, I have called 8 times and emailed them on several occasions.

PLEASE PEOPLE DON'T USE THIS COMPANY.THE CHARGES THEY PILE ON YOU WHEN U RETURN THEIR CAR ARE TOTALLY UNREASONABLE..THEY ARE COMPLETELY CHEATS WILL NEVER REFER ANYONE TO THEM.

Woodford is run and managed by a lot of dishonest, cheating, fraudulent people. Their employees are rude, untrained and completely clueless.

They have charged me ludicrous amounts for refueling a vehicle and have charged me unwarranted expenses.

To date; and even thought I have returned the car more than a month ago, I have still not received my deposit despite having to ask them for it multiple times.

Do NOT use this business. Bunch of scams.

Directly fined by a mistake not made by purpose (entering Swaziland for the first time). Our telephone cable taken out the car when we returned it and saying it was never there. Misleading texts about refueling the car by returning it. Never Woodford again!!

Being a loyal client of Woodfords for many, many years, my last experience is nothing short of dissatisfaction.
I hired a Cherry Tiggo 4 vehicle in March 2024 for 16days. On collection I received the keys to the vehicle from Dinolan who assured me that I don't have to do the usual routine inspection as all defects/damage are recorded on the computer. On my return I was shown a small
chip measuring approximately 5mm on the windscreen. In all honesty I was not aware that the chip was either present or caused during my extremely careful driving.
Be that as it may, my bank account was debited with an astronomical R5922.50 for repairs to a "minute" chip. This a totally unacceptable. This sounds like the cost of a 'new' windscreen!
I would've paid far cheaper if I had it repaired by a
reputable glass fitter as PG Glass.
This situation leaves our company with no option but to rather engage with another car hire company from here onwards!

This is the most dishonest business I have ever dealt with. The front desk makes promises which management will not honour. They also twice before taking the vehicle confirmed that it had Apple play which was not the case

Tout se passit bien jusqu'au moment de rendre la voiture. À priori quelques petites rayures provoquées par un car wash trop zélé. Je pensais que ma caution de 5000 Rand serait prélevée. Mais non, Woodford a décidé sans mon autorisation de prélever 15000 Rand directement sur ma carte de crédit. J'ai heureusement fait opposition et attend maintenant la suite avec angoisse.
Évitez ces voleurs de la pire espèce

Super service both on pick up and delivery

Operating fraudulently by doubling charging people now even when you have proof you did pay them and currently not owing, to make it worse there’s no communication sent or even invoices showing what you are being charged for they are taking advantage of having access to your bank details. I have called them a thousand times and no one can tell me why I was debited R11335.00 and still have not received a refund even now.

Hello, I am writing to you because I don’t understand where else to turn. I found myself in this situation: after I returned the car to the Woodford company (Cape Town Airport) at the employee gave me his WhatsApp number +27 82 474 5463 and later asked me to pay for the body part that was damaged in my possession as much as possible rather according to his details. When I asked why it was impossible to take money from the deposit, he replied that first he would pay for the damage to the car, and then return the deposit (check screenshots). After 2 months, your company began debiting money from my card. When asked “why” - they answer for damage to the car. I have already paid this amount to the employee from the screenshots. This email is completely ignoring me capetown @woodford.co.za . I am forced to launch this mass mailing, please help, return my 2462 zar to me and stop debiting money from the card, sort it out yourself with your employee.

I paid R1740 to Woodford when I booked the car. When I picked up the car I paid R5000 and a few days after giving it back Woodford took R 2200 out of my account. Up to now I havent received my pay back. So I paid R8940 to use a car for two days and travel more or less 1000km.

At this point they are keeping roughly R15000 from me, the haven't payed the deposit back and deducted (without any explanation) R5400 from my bank accound. The customer service seems to be a bot and doesn't answer questions. I am seeking legal support at this point. NEVER RENT A CAR HERE

Where is my deposit refund? 7 weeks later and 3 emails withs customer service and still nothing. You owe me R5,394.
Previously a really good company that I have recommended so many times but no more.
A good company thats gone wrong since the Enterprise partnership.

I don't actually know what has happened here with Woodford Car Hire at Cape Town International Airport. I used Booking.com and booked a rental.

The rental term was from 27 March - 4 April. I paid R6300 via booking.com on 27th March, and collected my vehicle. Then on the 4th of April I went into the store and extended my rental for 2 days. The sales agent at Woodford then charged me R7 253.35 for the full term with the extension instead of just for the extra 2 days. When I queried the amount I was told I will be refunded in full R6300.

Woodford have since paid me back a deposit of R3 425, from the R7 253.35 and they stated that they have released the full R6300 back to me. Its now 1 month later and nothing.

Terrible communication between Woodford and myself have ensued over the last few days. I have to now highlight this with booking.com and my bank.

Terrible experience. I do not recomend unlesd you want money taken from you and you want ti struggle endlessly.

Gives Cape Town tourism a bad name and also the industry as a whole

It has been 20 working days since I returned the car in perfect order and still no deposit has been returned. They acknowledge that there is a refund due. Shady, vague reasons as to why nothing has been paid yet. BE VERY CAREFUL! DO NOT USE. The negative reviews all over the place are true

On Tuesday, 16 April 2024 at 07h21 we collected a car at Woodford Car Hire Cape Town International Airport. Upon collection we noticed a dent on the left rear door. We showed the dent to a Woodford employee, where after he said the dents were already marked on paper. He also advised us to take photo's of all the dents the car had - luckily we did take photo's off ALL the dents.

On Sunday, 21 April 2024 at 05h15 we returned the car to Woodford CT International Airport. As Woodford was still closed, we left the car in the parking area at Woodford (and took a video of the car before we returned it) and threw the key in the Woodford box.

At 14h02 Sunday I got an e-mail from Woodford, stating "NEW DAMAGED NOTE - Dent left rare door". This was exactly the same dent the car had when we collected it on Tuesday. I immediately rep**** Woodford and also forwarded the e-mail to *********** on Monday, 22 April at 09h56 with screenshots that shows the date and time I took the photo of the dents upon collection. On Monday, 22 April 2024 at 09h59 I got a reply from Rubin, regional claims administrator, that indicated that my e-mail were received.

On Monday, 22 April at 15h08, I got an e-mail back from *********** stating that the damages have been noted and that I have 24-48 hours to complete the incident report. I then phoned Woodford and spoke to Tuscany - what a sarcastic lady.

I haven't heard anything from Woodford again and still did not receive my deposit back.

I will NEVER hire a car from Woodford again.

Absolutely astonishing how they treat their staff infront of clients. Tell me is this the norm in South Africa? Because if you threaten your staff in front of me. How do you treat them behind closed doors? I can't support a company who violates human rights. And there for I can't trust them. Because if they can be cruel to their own staff. The can be cruel to their clients.