Wingspan Omdömen 

280
•
TrustScore 4 av 5

4,0

Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer

För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

The company I'm affiliated with, GFI, recently switched to Wingspan for payroll. I accessed the platform to look up information for my taxes. The site was very user-friendly, and I was able to quickl... Se mer

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Betygsatt 2 av 5 stjärnor

Usually they are pretty quick in my experience, but what’s with the holding instant debit card payments they receive until the next business day?! It shows as pending so you clearly have the money, so... Se mer

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Betygsatt 5 av 5 stjärnor

I recently started a new job with JMI reports. Wingspan is transparent on there when you get your deposit, how much is deposited, where it is going and you can review your earnings at any time. It tak... Se mer

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Betygsatt 5 av 5 stjärnor

I’ve been consistently impressed with the billing service I use. Their invoices are always clear, providing all the information I need. Payments are processed on time every month, and I can rely on th... Se mer

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Företagsinformation

  1. Betalningstjänster
  2. också i
  3. Bokföringsprogram
  4. Programvaruföretag
  5. Sjukvårdsförsäkringsbolag

Skrivet av företaget

Wingspan is the first payroll platform purpose-built for contingent work. Onboard and pay workers, bill clients, and stay compliant, all from one platform. Learn why finance and operations leaders are raving, visit https://www.wingspan.app/.


Kontaktuppgifter

4,0

Bra

TrustScore 4 av 5

280 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ber kunder att lämna omdömen

Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa

Har besvarat 81 % av sina negativa omdömen

Svarar vanligtvis inom 1 vecka

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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

4,0

Alla omdömen

(280)

42 omdömen under de senaste 12 månaderna

Skriv ett omdöme
Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 1 av 5 stjärnor

This company does not have their crap…

This company does not have their crap together! They appear to unless you run into a problem, then getting it fixed is pulling teeth because everyone you contact tells you a different story. I have no choice but to use them as I am self employed with a company who uses them for our payroll. I was with this company before Wingspan came along and can definitely say we never experienced anything like we do with Wingspan.

A couple of months ago, I received an email from Wingspan stating they had overpaid me and would be withholding these funds out of my next check. I immediately disputed this and asked for proof. Two weeks goes by with lots of back and forth emails, missed calls, not connecting and still no proof of this over payment so they proceeded to withhold those funds from my next check. It was around $200 so not a drop in the penny bucket but enough to hurt your pocketbook. Finally after about a month of all the back and forth and time spent on their mistake, I was given the proof that they did indeed overpay me. However, it was still THEIR mistake not mine. Nothing was ever signed stating they could withhold funds out of my checks ex pet for the 2% instant payout fee. FYI, daily pay doesn’t charge the employee a penny for instant pay!!

Fast forward to payday again now and my deposit did not hit my debit card as instant pay that I signed up for. I got an email from Wingspan that my payment was rejected and they would retry this deposit in an hour. I quickly contacted my bank and turn my freeze off on my card. I was under the impression the freeze would only prevent withdrawals not deposits, however, I was wrong. So I await the retrying of my deposit now that it’s unfroze. Three hours later still no instant deposit came. I contacted wingspan and was told to put another backup card on my acct for instant payout so I did. Contacted my bank who said no other transactions had attempted to come through at all. Contacted wingspan who says they tried it four times with rejection times four, flat out lie without proof. No tracking number nothing. Because of this, they then sent my deposit via standard payout not instant payout, but yet they still withheld that 2% instant payout fee?!?! Why???

24 april 2025
Omdöme utan inbjudan
Logotyp för Wingspan

Svar från Wingspan

Hi Lorrie,

Thank you for sharing your feedback. We sincerely regret the frustrating experience you had with your recent instant payout and understand your feelings. We reviewed your support interaction from April 24th to understand what happened with that specific payment.

We saw the issue began when your bank first rejected the instant payout. You contacted us shortly after, and our support team provided an initial human response within 21 minutes to assist. When a bank rejects an instant payout – a decision made solely by the bank and entirely outside of Wingspan's control – our system automatically makes several more attempts (four attempts in total in this case) to rule out temporary network issues. Our records confirm that your bank continued to reject these subsequent attempts.

Because the instant payout could not be completed due to these external bank rejections, our system automatically sent the payment via standard ACH deposit, ensuring you received your funds the next business day. Throughout this process that evening, three different Wingspan team members worked diligently to investigate, provide explanations, and assist you.

Regarding the instant payout fee from this incident, we understand why you asked. While the fee typically applies when the service is initiated, in cases like this where multiple attempts fail due to bank rejection, we always refund this fee as standard practice. We will certainly ensure this refund is processed for you.

We also acknowledge your comments about the previous overpayment recovery mentioned in your review. The agreement governing your payments does include provisions for correcting payment errors, which covers the recovery of funds disbursed mistakenly.

We know payment issues are stressful, and we sincerely apologize for the frustration. We value your business and regret this experience didn't meet your expectations or ours.

Betygsatt 1 av 5 stjärnor

VERY DISAPPOINTED

Very LATE with payments overall and NOT FOING INSTANT PAYMENT AS AN INSTANT PAYMENT!! And you’re STILL CHARGED THE INSTANT PAYOUT FEE!! NO COMMUNICATION’

17 april 2025
Omdöme utan inbjudan
Logotyp för Wingspan

Svar från Wingspan

We're sorry to hear about your frustration with payment timing and instant payouts. We understand prompt payments and clear communication are vital.

We attempted to reach out for specific details (like invoice numbers) needed to investigate your concerns, but unfortunately, we didn't receive a response.

Please know, we always refund the instant payout fee if the instant transfer doesn't complete successfully.

To help resolve this, we encourage you to contact our support team or reply to our previous outreach with the necessary payment details so we can properly investigate.

Betygsatt 1 av 5 stjärnor

I hate wingspan

I hate wingspan. I work for Omni on Turbo Tax project. I haven't been paid in 2 weeks because my payment keeps getting rejected. I've tried all my debit cards and the wingspan wallet and I keep getting payment rejected emails. How do payments get rejected from going into your own system? This seems like a gimmick site. My power is off because of this. I wish I could sue. And of course customer service don't give a damn and keep giving me generic answers. I need my fukin money NOW!!!!

17 april 2025
Omdöme utan inbjudan
Logotyp för Wingspan

Svar från Wingspan

Dear Thomas,

We are truly sorry to hear about the extremely frustrating experience you had receiving your payment between April 11th and April 17th.

Reviewing our detailed support logs from that week, we see a complex situation that involved significant interaction. You contacted our support channels via phone or chat 10 times during this period. Our support team actively engaged with you across these conversations, providing over 15 direct responses and updates to troubleshoot the issue. We aimed to be responsive, with many replies sent within minutes. Multiple team members collaborated behind the scenes to find a resolution.

The core difficulty stemmed from repeated failures of the instant payout attempts directed to the debit cards you had on file. It's important to clarify that when we initiate an instant payout, the rejection message comes from the receiving bank linked to the debit card. These rejections can occur for various reasons determined by the bank (such as their own limits on the frequency or dollar amount of instant transfers received within a certain period) – these are factors outside of Wingspan's direct control, and banks typically do not provide us with specific rejection details.

Our system is designed to automatically retry failed instant payouts multiple times to account for temporary network issues. When these continued to fail across the different cards provided, the process required shifting to a standard payout method. Our team guided you through updating your payout preferences and explained the steps needed to ensure the payment could be processed successfully.

We acknowledge this troubleshooting process took several days and involved multiple steps, which understandably added to your frustration. We can confirm that after you updated your payout method settings on April 17th, the payment was successfully processed and deposited into your Wingspan Wallet account that same day.

We sincerely apologize that this process was not as smooth or swift as desired and deeply regret the distress it caused.

Sincerely,
The Wingspan Team

Betygsatt 1 av 5 stjärnor

Its a non friendly system

I have had bad experiences with this app....I work for one of their companies that they provide payroll for and I havent been able to set up for 2 weeks....I cant reach anyone to help solve the problem...all they do is send me an email to verify and nothing happens...something is definitely wrong, but it seems it cant be figured out. So I have to give them a one star because it has given me a migraine going back and forth and still no solution and no phone number to call to talk to someone who knows anything....its unprofessional and not sufficient....Please improve your customer svc and troubleshooting.

7 april 2025
Omdöme utan inbjudan
Logotyp för Wingspan

Svar från Wingspan

Dear Lynette,

We sincerely apologize for the frustrating setup experience you encountered and regret the difficulty this caused.

Account security is a top priority, which requires verification steps like those you initially faced. We understand the frustration when these security measures don't proceed smoothly. Our dedicated support team, involving at least 7 members across different tiers, engaged promptly across multiple threads. We exchanged dozens of messages, providing numerous rapid responses—often within minutes during active troubleshooting.

Throughout this extensive investigation, our system logs consistently confirmed successful delivery of verification codes and emails from our systems. This indicated the delivery issues likely stemmed from external factors preventing receipt after the messages left Wingspan.

We offer phone support alongside email/chat and apologize the process wasn't smoother. We appreciate your patience and are using your valuable feedback to improve.

Betygsatt 4 av 5 stjärnor

I love the navigation, just needs clarity on errors.

I love the navigation. My only issue was the messages that said 'need action' that I had already fixed and refreshed the page still showed 'needs action' when I opened the invoice. When I click on that it does not direct me if this is still due to something I need to do, or because the invoice is pending and not paid to me yet, or just a glitch in the system of some kind.

4 april 2025
Logotyp för Wingspan

Svar från Wingspan

Kelly – Thank you so much for taking the time to leave a review for Wingspan! We're glad to hear you love the navigation.

We also really appreciate you bringing the issue with the persistent 'needs action' messages to our attention. We understand how that could be confusing, especially when it's unclear whether further action is needed or if it relates to payment status.

We are looking into this specific behavior to understand why the status isn't updating as expected after a refresh. Your feedback is crucial in helping us identify and fix issues like this.

Betygsatt 5 av 5 stjärnor

I really enjoy using Wingspan!

I really enjoy using Wingspan! I feel that Wingspan is easy to navigate and has clear and concise labels for navigation. Wingspan has helped me keep all of my documents well organized for filing as well. Wingspan is very secure, which puts my mind at ease while using Wingspan! I love knowing that my sensitive information is safe! I would recommend Wingspan to everyone I know!

3 april 2025
Logotyp för Wingspan

Svar från Wingspan

Thank you for trusting Wingspan with your business!

Betygsatt 5 av 5 stjärnor

First Time Using Wingspan

Setting up my account with Wingspan was a great experience. The prompts and process were very easy to follow. Every step was clearly defined and efficiently built to make it user friendly.

31 mars 2025
Omdöme utan inbjudan
Logotyp för Wingspan

Svar från Wingspan

Glad to have you on board!

Betygsatt 5 av 5 stjärnor

It was easy for me to navigate and very…

It was easy for me to navigate and very friendly to read. Everthing was their for you to see how your payment was process. You can open up the invoice to see it better and not just see the amoun that was deposit into your account.

31 mars 2025
Logotyp för Wingspan

Svar från Wingspan

Thanks! Let us know if you ever need anything.

Betygsatt 5 av 5 stjärnor

I love Wingspan, here’s why l…!!!

Wingspan was so easy to use especially being that it was my first time using it. I was able to successfully input my personal information without needing help from anyone. The navigation through the site was great as well it was smooth sailing.

24 mars 2025
Omdöme utan inbjudan
Logotyp för Wingspan

Svar från Wingspan

We aim to make it as easy as possible to get your payments! Thank you for sharing your experience.

Betygsatt 5 av 5 stjärnor

Could not be easier to setup, thank you.

Wingspan was super easy to register for the first time. I was able to input my bank information, and it was very user friendly. I was really impressed with all the different options to conveniently get your deposit, and I instantly knew that Wingspan was going to be a reliable tool to arrange deposit of funds. Thank you, Wingspan!

22 mars 2025
Logotyp för Wingspan

Svar från Wingspan

You have enough to worry about as an independent contractor, Wingspan is designed to make it so you don't have to worry about your payments.

Betygsatt 5 av 5 stjärnor

Signing up for Wingspan was a breeze!

Signing up for Wingspan was a breeze! And as a self-employed contracted worker, the ability to deduct my own quarterly taxes will definitely be helpful! Adding my bank account was simple as can be!

10 mars 2025
Logotyp för Wingspan

Svar från Wingspan

That's fantastic. We're very glad to hear your setup has been a breeze.

Betygsatt 5 av 5 stjärnor

The chat bot was helpful

I told the chat bot that I wanted to converse with a real person, and sure enough I got an email from a real person in a short time!
Diana sent links to answer my questions and I successfully transferred my funds into my bank account. Awesome possum, super groovy!

11 mars 2025
Betygsatt 5 av 5 stjärnor

Excellent app experience

First and foremost, ive been using wingspan for three years and never had one invoicing or need documentation issues, Which is wonderful and the process is quick and manageable. I got a new opportunity with working solutions and my bank data was saved with my previous login info. I wish all of my invoices went through wingspan. Thank you this trusted app.

10 mars 2025
Betygsatt 5 av 5 stjärnor

10/10 app

10/10 app! Very great for banking very fast and communication is great. They are fast and prompt! And it’s a great new service !

20 juli 2024
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

I’ve been consistently impressed and satisfied with Wingspan.

I’ve been consistently impressed with the billing service I use. Their invoices are always clear, providing all the information I need. Payments are processed on time every month, and I can rely on them to stay on schedule. The website is easy to navigate, making it simple to access everything, update payment info, or resolve any issues. Impressed and satisfied.

25 januari 2025
Logotyp för Wingspan

Svar från Wingspan

We really appreciate hearing this. Smooth setup and steady reliability are priorities for us, and it’s great to know they’ve been part of your experience.

Betygsatt 5 av 5 stjärnor

A useful addition to any payroll

My company uses wingspan and it's a great tool. The ability to easily see my invoices and securely enter my information to have taxes deducted at will is awesome. I'm really grateful for their involved tutorials as well. It seems to be a really great software to use for contractors payroll, keeping them in the know

12 februari 2025
Logotyp för Wingspan

Svar från Wingspan

Appreciate you taking a moment to share your experience. It’s great to hear the platform is supporting your work in a consistent, meaningful way.

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