Cult Wines Omdömen 

338
TrustScore 3.5 av 5

3,4

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Det här tycker kunderna

Betygsatt 4 av 5 stjärnor

I have had an issue with cult wines which recently led me to post a poor review. I have today happily withdrawn that post. The measure of assessing customer service is not necessarily how a company pe... Se mer

Betygsatt 1 av 5 stjärnor

I've been with CW for 5 years now, wine prices have gone down but that's the least of my worries. As I try to liquidate my account I am encountering significant delays. The wines "sell" but then... Se mer

Betygsatt 5 av 5 stjärnor

I started working with Cult a few years ago with a modest allocation, unsure if wine could truly rival my equity portfolio. Today, it’s one of my most consistent performers. My advisor at Cult Wines d... Se mer

Företaget har svarat

Betygsatt 4 av 5 stjärnor

Following the passing of my Father, Jessie was extremely helpful in dealing with his portfolio. She advised us to hold off before selling to get a better price, and then was speedy in helping us sell.... Se mer

Företaget har svarat

Företagsinformation

  1. Investeringsbolag
  2. Alternativa finansiella tjänster
  3. Kapitalförvaltare
  4. Investeringstjänst
  5. Vinbutik
  6. Vingrossist och -importör

Skrivet av företaget

Since 2007, Cult Wines has provided market-leading fine wine investment and collection management services to a global audience. Our unique analytical-based approach combined with great client service has been central to our success, which has seen us win a number of prestigious awards including the Queen's Award for Enterprise: International Trade.


Kontaktuppgifter

3,4

Medel

TrustScore 3.5 av 5

338 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ingen aktuell inbjudningshistorik

Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa

Har besvarat 68 % av sina negativa omdömen

Svarar vanligtvis efter mer än 1 månad

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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

3,4

Alla omdömen

(338)

47 omdömen under de senaste 12 månaderna

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Betygsatt 5 av 5 stjärnor

Satisfied client of Cult Wines

As a satisfied client of Cult Wines, I wanted to share my experiences after approximately five years of investment with them. Whilst wine investment is notably distinct from traditional share portfolios or other mainstream investments, I have grown to like its quirks with Cult.

While the market might seem daunting at first, Cult Wines has proven to be a reliable and knowledgeable partner in growing my investment and my trust.

Compared to traditional assets, the process of buying and selling wine is far more intricate and requires patience. Cult Wines have provided me with the necessary insights and market analysis, helping me learn and make informed decisions with their guidance.

While the process of realising gains has generally been straightforward, it's important to highlight that there have been a few instances where lesser-known wines posed challenges during the selling process.

Some wines have been slower to sell from my portfolio and some of these were sold at losses. All of which has been explained throughout the process.

This tells me that it is important to do your DD when investing in certain sectors of the market. My advisor has been transparent about the risks involved and has provided me with good advice to manage the potential pitfalls.

The recent upgrades to my portal have made tracking my investment much easier. Although there’s some improvements to be made to navigation, on the whole it is a huge upgrade

To conclude my experience with Cult Wines, it has been largely positive. Their expertise have been invaluable. Yes there have been challenges along the way, but the team's guidance and professionalism have helped me achieve successful returns on my investment.

I would recommend Cult Wines to any investor looking to diversify their portfolio and explore the world of alternative investment in fine wine.

10 november 2023
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Warning-Be Very very wary of investing here.

I recently had the need for some money so asked to sell some of my assets, which I know would take some time to be liquidated which as I needed the money in July, asking in April I thought would give plenty of time.

July came and went and not all the quantity was sold but there was some funds on account, so by October I duly asked for this to be refunded while the remaing was waiting to be sold and was promised this would be actioned. There is no ability to get the funds back youeself!

After frequent emails and promises, as of today, I have still not had any returned funds and have now spoken to a solicitor with a view to pursuing the debt through legal channels.

This is a very sorry state of affairs and one that has soured my experience and in my opinion appalling.

7 november 2023
Omdöme utan inbjudan
Logotyp för Cult Wines

Svar från Cult Wines

Hi Ian,

We’re sorry to hear about your recent experience. I know someone from the team has already reached out to you to get this solved for you as soon as possible.

Betygsatt 5 av 5 stjärnor

A full bodied asset class with a hint of inflation hedge

I have had a great experience with the group. I made a significant investment 6 years ago, which performed very well - notably during the Covid crisis. I partially exited my portfolio a few years back - it did take some time for them to sell the wines but this was explained to me prior and I was happy to wait to ensure that I extracted maximum profits on the exit. An interesting asset class, and just as well they store it otherwise it would be a daily sip-sip!

7 november 2023
Omdöme utan inbjudan
Logotyp för Cult Wines

Svar från Cult Wines

Thanks Nicky! It's great to hear you are enjoying your fine wine investment journey.

Betygsatt 5 av 5 stjärnor

Great so far!

I started investing with Cult Wines in 2020. Really pleased so far, the return has been great and i have been learning a lot since i started.

They recently released an app and a new portal - and this makes keeping track of my investment very straightforward.

i have sold some of the wines i originally bought for a profit and reinvested into new areas. These new purchases are yet to get going properly but i think the market is a bit quieter this year

they produce a lot of reports and blog pieces that are useful for beginners which is very important for a complicated market like wine

I would definitely recommend Cult Wines to a friend.

3 november 2023
Omdöme utan inbjudan
Logotyp för Cult Wines

Svar från Cult Wines

Thanks Alice! We're glad to hear you are enjoying the journey.

Betygsatt 1 av 5 stjärnor

I have been with Cult Wines since…

I have been with Cult Wines since meeting Sam Mudie at VinX back in 2012 . Moved my bonds from VinX to CW when Sam moved . Had a great relationship with Sam and was well advised . Now it is a different story . Things have changed and I no longer wish to continue placing my capital with this company .
My new account manager, who shall remain anonymous in this review ,has suddenly become uncontactable either by phone or email .
I have given Cult Wine instruction to sell my bonds but no response at all my communications , and no one is returning my calls . Very disappointed with the way this is going .
I think the service is not as it used to be

2 november 2023
Omdöme utan inbjudan
Logotyp för Cult Wines

Svar från Cult Wines

Hi Rob,

Thanks for speaking with us this week. It's good to hear you are now happy with how your relationship with your account manager is moving forward. We appreciate the feedback and the opportunity to improve your experience.

Betygsatt 1 av 5 stjärnor

**SCAM**

If you are thinking of investing with Cult Wines, my advice would be “DON’T”. It is the closest thing to a scam I have been involved in. Firstly, be aware of false promises that your wine will grow by so much % as this is total pie in the sky. The old saying “if it is too good to be true” springs to mind.

When purchasing wine, your portfolio will look good on paper with good increases in value showing. The problems start when you try to start selling, my experience is that the wine is not worth what they say and some wines are illiquid and this is then followed with some excuse or another. I have currently been trying to liquidate my portfolio for over 2.5 YEARS and that is with dropping prices but still it cannot seem to sell. I have earned more money on my premium bonds over the years than my returns with Cult Wines. At least your money is safe with premium bonds and is far less hassle.

Customer service is great when you are buying wine, they cannot do enough for you (because they are earning a commission on the sales) but when you are trying to sell, they drop you like a hot potato. Countless emails get and always having to chase them up. The truth of the matter is they are not interested in making you money trying to sell your wines, as long as they get their commission selling illiquid poor preforming wine, when you are purchasing, they seem to not give 2 hoots. If you are lucky enough to be able to sell your wine, you will have a long wait and several e-mails later trying to get the actual funds paid to you. If you take my advice, you can thank me later. I do not wish anyone to experience the headache I have had dealing with Cult Wines whilst trying to sell the wine they highly recommended me to purchase.

27 oktober 2023
Omdöme utan inbjudan
Logotyp för Cult Wines

Svar från Cult Wines

Dear Edwin,

We're sorry to hear that you are not happy with your experience. We know that you are away at the moment but one of the team will be in touch to organise a suitable time to speak once you are back, in the meantime we are looking into the points you have raised. We hope to get this sorted for you as soon as possible.

Betygsatt 2 av 5 stjärnor

Don't invest much.

I invested with cult wines 5 years ago. A small amount as a sample to see if they were a company i wanted to continue doing business with. The investment has done reasonable well in this time. However what they say your wine is worth and what you get for it can be completely different. I asked them to sell all my portfolio and they only managed to sell around 1/3. They then give your buyers 3 months to settle the purchase. However when I bought it was on immediate payment terms. I have now waited 3.5 months after the sale and I have not seen my money. My account manager is difficult to get hold of. Very disappointing and I will not be buying more wine from them.

Since this review Cult have reached out to me and resolved this matter which i much appreciate.

9 oktober 2023
Omdöme utan inbjudan
Logotyp för Cult Wines

Svar från Cult Wines

Hi Brian,

We are sorry to hear that you are frustrated with the sales process.

The fine wine market is currently experiencing a rare downturn period, where there are more sellers than buyers. This situation has a direct impact on both the timelines and the prices that can be achieved when selling your wines.

We are doing our best to manage customer expectations through this period, we did send you emails on 27 June and 7 August to try and highlight the current difficulties we are facing but maybe we were not clear enough, and I apologise for that.

I know someone from the team has already reached out to you to get this solved as soon as possible.

Betygsatt 5 av 5 stjärnor

Cheers From A Happy Investor

Cult Wines has proved to be an excellent, knowledgeable and trustworthy asset manager. My investment has appreciated markedly over the last 5 years, making me a very satisfied investor during these uncertain times

1 oktober 2023
Omdöme utan inbjudan
Logotyp för Cult Wines

Svar från Cult Wines

Thanks for taking the time to give us your feedback, we're happy to hear you're enjoying your wine investment journey with us.

Betygsatt 5 av 5 stjärnor

Highly recommended for wine investments

I recommend Cult Wines as the best partner for Wine Investment. They are very experienced and knowledgeable in the field, and their Account Managers operate in the best interest of the Customer. So far my experience with Cult Wines has been very positive, the investment has been profitable and, being a wine passionate, it has also been a fun experience.

12 september 2023
Omdöme utan inbjudan
Logotyp för Cult Wines

Svar från Cult Wines

Hi Massimo, thanks for the recommendation and for sharing your experience. It's great to hear you're enjoying your journey with us.

Betygsatt 5 av 5 stjärnor

Best advice

I started to invest in fine wines 2 years ago and all advice I got was highly professional and well reasoned. I am looking forward to visit the wine cellar in London

21 juli 2023
Omdöme utan inbjudan
Logotyp för Cult Wines

Svar från Cult Wines

Thanks Alexander. We're glad you're enjoying your fine wine investment journey with us.

Betygsatt 5 av 5 stjärnor

Effective Platform n Service

The payment of liquidation arrives after 2 days when I express my concern in this review. One hand this platform seems serve a effective communication between client n service provider. The other hand a complement must be given to the Client Manager Stephanie Choi in Cult Wine HK, who has always shown a professional attitude to service the requirement.

28 juni 2023
Omdöme utan inbjudan
Betygsatt 4 av 5 stjärnor

Top-shelf wine market insights

Top-shelf wine market insights and account investment allocations. Account administration and performance reporting need further upgrading.

5 juni 2023
Omdöme utan inbjudan
Logotyp för Cult Wines

Svar från Cult Wines

Hi Brad. Thanks for the feedback, we are currently making upgrades to our back-office systems - so hopefully you can start to see improvements soon.

Betygsatt 4 av 5 stjärnor

Comms could be better

investing in the wine was relatively pain free, it returned a profit which is a bonus, liquidating my holdings took a little longer than i expected.

I had to chase a few times to get a status, so communication could be improved but we got there in the end.

16 december 2022
Omdöme utan inbjudan
Logotyp för Cult Wines

Svar från Cult Wines

Dear Clive

First of all I would like to apologise for the delay in your liquidation and payment.

As you know from my colleagues, last week we rectified this and you will have received the full return of funds to your bank account.

The recent financial turmoil in the markets has had a knock on effect in the fine wine market resulting in a slightly longer liquidation process with our counterparties which has made the process a bit more frustrating.

In saying that, I reiterate our apologies and wish you and your family a great Christmas.

Yours sincerely

Cult Wines Customer Experience Team

Betygsatt 5 av 5 stjärnor

Great Investment Opportunity

Easy account opening, great track record and good explanation of risks and rewards.

2 november 2022
Omdöme utan inbjudan
Logotyp för Cult Wines

Svar från Cult Wines

Hi Paul. Thanks for taking the time to give us this feedback, it's good to hear you're enjoying your journey with us.

Betygsatt 3 av 5 stjärnor

It's not a scam but still too glitchy to use

Although the idea of the company is really great there are still many ways to improve customer service, processes and reliability.
1. 2 days after money transfer I got 2 messages: one that they did receive my money and immediately second on that they did not. It took few days but the money finally arrived.
2. I tried to buy additional wine cases, but also got two emails - one apologizing that it's sold out and few hours later confirmation that it can be bought (which never happened)
3. There are wrong currencies displayed on the website, hopefully it is now solved, but transferring pounds and seeing same amount of euros in my account wasn't pleasant nor I got any explanation regarding this from the support.
4. After closing my account money disappeared from the website and after several emails and 5 days I got it in my account back.
4.

5 oktober 2022
Omdöme utan inbjudan
Logotyp för Cult Wines

Svar från Cult Wines

Hi Andrew,

Thanks for sharing the additional information so we could investigate.

The account you held was a Cru Classe account; in this tier customers do not have a personal Relationship Manager overseeing their journey, so all transactions are automated or processed through support staff. Usually, our systems and processes run without any issues so I am sorry to hear about the glitches you had during your short time with us. I have reached out to the relevant teams to ensure this doesn’t happen again. We appreciate you taking the time to give us this feedback so we can make the necessary improvements.

Betygsatt 4 av 5 stjärnor

So far so good

So far so good. Yet to sell anything so will see how process is when I come to do that.
Good customer service and especially like the mark to market portfolio although would like to see the full value of the account, cash + portfolio for future reference.

5 september 2022
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

A fantastic company for wine investment and so, so, much more.....

Cult Wines is not only excellent in their deep knowledge expertise in wine investment with some great returns, there is also an authentic passion that runs through the company- they clearly love what they do and do it so well! Highly recommend the wine tastings and their curated visits to wineries, meeting the owners, unrivalled experiences...

17 juli 2022
Omdöme utan inbjudan
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Svar från Cult Wines

Thanks Jacqueline. We appreciate you taking the time to give us such lovely feedback, and its nice to hear that our passion is coming across in different areas of the business. We have some great experiences coming up in the calendar, so we hope to share a glass with you soon!

Betygsatt 5 av 5 stjärnor

Cult Wines, passionate advisors.

Investing or laying down wine for the future is often a long term endeavour which needs a relationship in a trusted advisor. Cult Wines have been great at guiding me in an area where I have a great love but not a great knowledge. I really enjoy learning about wine which actually increases my love of the subject!

7 juli 2022
Omdöme utan inbjudan
Logotyp för Cult Wines

Svar från Cult Wines

Thanks for the feedback, we are happy to hear you're enjoying your journey with us. We are about to launch a learning hub within the customer portal too - so keep an eye out for that.

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