Wickes - Wimbledon Omdömen 457

Poor! No one called! And there is no way to send back an email or to call any number as no details are provided in the confirmation sent by a no reply email.

The staff are always very helpful and will offer to pack heavy items like laminate into your car. Craig helped me today and was very professional in packing the laminate into the car for me.

I had my kitchen installed by Wimbledon Wickes store. the kitchen looks amazing. The installation was top class and the designer, Thanim Malique was very professional and explained everything very clearly. Everything was thorough and no corners were cut. I felt constantly reassured and Thanim was always at hand to answer my calls or emails on any queries I had. Definitely recommend to family and friends, i am so happy, my dream kitchen !!!

We are so pleased with our new bathroom. We really appreciated the personal care offered by design consultant Thanim Malique. He helped us unearth the style and design that would best suit us and negotiated changes before we committed to the final design.
Thanim was particularly helpful when there was a problem with one of the delivery companies and came to help sort out the problem immediately.
The installers who came through Wickes were extremely professional and caring about detail.
We would definitely recommend!

I had previously placed 2 orders previously. One issue was one of the bags of stones arrived opened and had been tied, unsure if this was the store or delivery driver. Couldn't tell if or how much was missing but no big deal. The main issue was with my third order. I was sent the incorrect items. As they were gravel for a pathway, I couldn't use the incorrect items and contacted wickes that same day. I had someone booked to conplete the pathway. They were unable to do it as there were no stones available. Lost my deposit.
-having to carry 5 bags of stone into my house, i now have to carry these 5 stones back outside for them to be collected.
- I then have to carry 5 of the correct items back into my house.
Although they have said they would resolve the issue and send the correct items. This whole situation has been very annoying. The incorrect order was delivered on the 1st. I don't expect to receive the correct items this week so in total it will be over 2 weeks since my order.

Extremely friendly and helpful she gave us really good assistance, she helped us find a solution to our predicament when other staff members couldn't, and she had very good knowledge of the store and its products

Had my first kitchen design appointment with Ramsha (Ria) in Wimbledon Wickes and it was definitely worth it. She is not only passionate about her skills and experience, she has some good ideas to bring to the table as well. It makes you want to buy confidently!

I wanted to spend some time looking at other materials before and after spending time with the kitchen design consultant; however the parking is limited to 2hrs only. That is the only negative issue.

Went to Wimbledon branch for quote for kitchen, I saw a couple of kitchens I liked but wanted to think about it
The representative was ok but I felt he was rushing the appointment, kept looking at his phone
Once he designed the kitchen he told me about the next steps, when I said I wanted to think about it, his reply was can I let him know as soon as possible as if I wanted going to go ahead he wanted to delete the design off his computer
This has put me off from buying from wickes as this is a big decision and I felt he was trying to push me into a decision
He didn’t give me a copy of the design or price.

Be aware that over a period of 4 years the acrylic/polycarbonate on Wicks Kitchen Cupboard doors may warp on the outer edges - the 10 year guarantee is worthless as Wickes states - the product guarantee does not cover damage resulting from factors such as heat, moisture, or general wear and maintenance conditions encountered during use. On this basis, the claim falls outside the terms of the guarantee, and we are unable to offer a replacement.
IF your kitchen was any form of moisture from say boiling water for tea or cooking potatoes in a KITCHEN or opening and closing doors too often laminates on the doors may distort and warp as our have done.
Wickes customer service stated - inadequate maintenance over time, which can cause the material to swell and lose its structural integrity. "inadequate maintenance" how is one suppose to 'Maintain' a kitchen cupboard door ?? It does not sit outside in one garden which need varnishing and painting -it is a plain kitchen door residing in a kitchen where the will be moisture from day to day from cooking!
To deceive the customer on a farcical 10 year guarantee on doors and fittings is a lie.
Please be advised-this was the official response from Wickes when we informed them some of our kitchen cupboard doors have become warped. I guess you get what you pay for !

I ordered from them a few times without any issues, but last time they failed to deliver a large bulk of compost on the selected date, and then again three days later, without any credible explanation. The best they could do was 'someone marked the order as no longer needed in the shop' so they didn't even attempt delivery the second time, despite the agent having promised to escalate it when I had called about the first failed delivery. I didn't have much confidence after all this that they'd succeed the third time around, so I cancelled the order, which they did refund fairly promptly. However, the £10, then £15 they offered as compensation for the aggravation and delays they caused is a joke, and if that's their blanket policy, it's unlikely to be deterring them from messing people around like this again.

I have usually had good experiences with Wickes Wimbledon. On this occasion, however, not. Yesterday I tried to order online for delivery 3 sets of items for the garden. They all showed as available on the website. When it got to delivery options, it said that one item was not available and should be removed. Today I tried to repeat the same order and when it got to delivery options, it said that none of the items were available! Additionally, yesterday the basket initially showed the delivery charge as £4. When I had removed the one unavailable item, the delivery charge changed to £35. I raised an online complaint with Wickes about all this yesterday evening and have had no response yet.

Mr Thanim has been absolutely helpful and professional. He accommodated us and suggested us the best possible Kitchen we could fit within reasonable price. He came on site for the measurements then visited the site again while the kitchen was being built just to ensure that everything is as per plan. Very many thanks, Thanim.

Great job done by the Wimbledon Wickes branch. Tahir Younes was a fantastic help with design and general information. Bill Goodyear and his team did a great job with installing my new kitchen. I would recommend these guys to anyone. Well done guys and thank you for a great job.

I was very impressed by the helpfulness of Abdi Kunle recently when visiting the Wimbledon store. He went to big effort (behind the plastic storeroom doors) to locate heavy sacks of gritting salt & load them into my boot for me. Thank you!

I have just had two bathrooms renovated using Wickes. The whole process from start to finish has been superb. The designer assigned to me was Thanim Malique who was excellent. His ideas and suggestions were very helpful and he guided me through every step. The installation process was smooth, keeping to the agreed timetable. The installers were skilled craftsmen, tidied up each day and we were happy to trust them with our home. The overall finish was excellent.

Amazing place. Amazing people. They are always helpful. Especially Ross helped me personally a lot.

I needed to change bathroom into a shower room, a friend recommended Thanim at Wickes in Wimbledon. In fear and trepidation I approached him and can honestly say he was so very reassuring every step of the way. He really knew his products without being ‘pushy’ and Wickes delivered everything according to plan. The fitters worked tirelessly, arriving on time and even managed to finish the job within the allocated time slot in spite of extra work due to ancient plaster/pipes in my home.
I’m delighted with the result. Thank you.

Our kitchen is perfect which was designed by Thanim Malique from the Wimbledon store who helped us achieve our dream kitchen. The job was done in quick time with no delays and and we are very happy with the overall finish. We felt that Thanim listened to us and was always at hand to answer our phone calls when we had questions.

All the staff at Wickes Wimbledon are always really friendly and helpful and Ross went out if his way to help me today. It was much appreciated. A great team.

Really helpful team and particularly Ross that sorted out the plasterboard I needed.