Wickes - Watford Omdömen 

It was my lucky day when I met up with Tom Collins at Wickes, Watford. He meticulously planned a kitchen and 2 bathrooms for me. I loved the new navy kitchen I chose with the beautiful worktop. The bathrooms were well planned. The fitters, Softwood Beech, fitted everything to perfection. Wickes and Softwood Beech are a winning team! I am over the moon with all that Tom Collins planned.

I ordered a replacement kitchen base unit on 20th Nov with a design consultant. A week had lapsed since and no news on delivery. Tried to contact “customer service” several times as requested by Watford branch and my calls are keep disconnected after a long wait. Frustrating.

I ordered a kitchen at watford store with designer then decided to cancel as I could not find a fitter to take on flat packed units. I have waited 2 weeks now for a refund as I paid up front. They are blaming it on IT issues. That was one week ago. Still I have no refund and needing the money to pay for magnet kitchens. I have now lost the discount from magnets and now will only get 50% discount rather than 83% they offered me if I ordered and placed a deposit by 13 th November
Would never go to wickes again I am extremely unhappy with there refund delay

I regularly visit Wicks - Watford and have always received extremely helpful advice and service from all the staff, but particularly Gordon who has helped me recently.

Our new kitchen has just been completed and we are delighted with it. Our designer Amy listened to what our requirements were, she was informative and did a great job with the design. She kept in-touch throughout the process and was quick to reply to any queries we had. James the kitchen fitter has a good eye for detail and did a great job on the installation. All in all a good experience. Thank you.

Despite making comments of complaint and supplying personal details to tne company, they don't bother to communicate or find out what the issue is. Beware, if things go wrong they aren't bothered!

Great customer service, very helpful and even found me some extra locks.
Thank you Hannah.

We have very lovely service from Sara Imaria they remember you from shopping before and it makes it that much better and friendly
Thank you
Roger Howard

Incredible service from Sara and Maria over the years, very friendly and approachable!

Excellent service from Amy in the kitchen showroom. She listened to what we needed and gave us all the information quickly to help us make our decision. No pressure or upselling tactics, just very good customer service. Highly recommend.

Maria & Sara very helpful any time I visit the store. A credit to Wicks

Maria always very helpful and polite

We were served by Hannah at Watford branch. She was so courteous and helpful with our purchase. We were very impressed by her willingness and professionalism to help us get our products. Would gladly shop again at this branch. Great Wickes.

Fantastic experience in Watford
Big thanks to Tom who was helpful knowledgeable and all round brilliant.

He is a credit to the store

Many thanks again!

Good store, quick with getting click and collect orders ready. Was served by Hannah today, very friendly and professional.

Was served by Hannah today in Wickes , very polite and nice and friendly. A nice change and great service 😊

Excellent service as always, I had trouble finding an item but friendly Maria at the till quickly got on the radio and got someone to help me.

lady on checkout Maria, very helpful as usual. always cheirful, polite and askes how your day is going.

Wickes Watford are staffed by a great team......always helpful. If I had to single a member of the team out who is always outstanding it would be Maria. She has worked at the branch for a long time and as I'm a regular customer I can honestly say that she works very hard to ensure that customers experience the very best service that Wickes try to offer. Thank you so much Maria and the team at Watford!!

Tom was very friendly from the outset. Always at the end of the phone. Replied to messaged both voice and text promptly. Excellent 1-2-1 service with excellent knowledge about products. We had to return 3 bits of a large order (not anything to do with quality) and refunded within the hour. Thank you for your assistance.