Wickes - Truro Omdömen 80

Ordered internal doors to arrive a week before carpenter booked for fitting.
Saw doors in store paid for them and delivery. First delivery cancelled as “apparently no doors in store” even though they were there on day of purchase.
Two more dates given for delivery , both dates no delivery.
First date, we received a phone call 3 hours after the given delivery time to say the van had broken down, doors will be with you the next day. Following day, no delivery, no contact.
Tried phoning store 3 times. Selected all options: delivery, store and design time. Phone call just rings out. No way of finding out what is happening and a tradesman losing a day of work. Extremely disappointed in this company and store. Wish I had B&Qed it!

UPDATE 28/05/25 : Still no contact from the Branch. Still no delivery despite being told “The delivery without question will arrive by Thursday”. Still no one answering phones. Still unable to get help!

Leon was so helpful and reliable throughout my whole kitchen renovation journey. He really made my dream kitchen a reality. I couldn’t praise him enough.

Chris the fitter was also very helping and kept me involved in every step of the fitting taking so much care in the construction.

Our first interaction with a member of Wickes, concerning our application for solar panels, was with Leon. We had lots of questions about having a system installed but we received all the information we needed including explanations of what we would require and the technical information regarding overall costs and savings.
The Wickes portal was installed onto my mobile and has helped to keep us informed. We then received the quote by email and within two days we had the visit from the surveyor. This again went smoothly and measurements of the roof were taken by the use of a drone. These photos were then included on our portal so we were kept informed every step of the way.
We have been very pleased by both visits from Wickes and feel confident that we have the right system for our needs.

My wife and I shop regularly at Wickes Truro and always have a positive experience. However, after filling out an application for Wickes Solar installation, all was going well, but there seemed to be some confusion between in the on-site and in-store team, resulting in a disappointing no-show.

Heather from Truro Wickes, came to our home helped design our kitchen, she was very professional and had a eye for detail,we are very pleased with the results.thank you

Design Consultant Jay Blyth - Truro Branch. From Jay’s first home visit to placing orders for a bathroom and kitchen our experience was excellent. A true professional who was thorough when measuring both rooms and more importantly, listened to what we wanted to achieve. Communication was fantastic and after receiving the initial designs, Jay was more than happy to make the changes/remove products to ensure our new bathroom and kitchen were exactly what we wanted. We placed our orders in January and received confirmed delivery dates of 20th January for the bathroom and 21st March for the kitchen. Once the orders were placed the central team at Wickes took over, and my only frustration was the lengthy waits on the phone to speak to Customer Services. There were a few delivery issues with the bathroom due to some of the products being delivered by third parties as well as Wickes. Due to receiving a three week delay to the delivery of one product from Grant Westfield, I intervened and contacted the supplier direct to resolve the issue as Wickes Customer Service didn’t even suggest doing this. The kitchen delivery was completed direct by Wickes, all 152 boxes and there were no problems with the delivery. The delivery team were efficient and courteous and with only one box damaged during delivery, they reported this and it was replaced within a week. We project managed both installations and employed our own tradesmen to fit the kitchen and bathroom. Both projects were completed by 21st April and we are delighted with the finished result.

The installation was defective from day one (november)with issues identified by Wickes own staff. Despite this nothing has been resolved. We've had repeated delays, unanswered emails and multiple visited where wickes staff inspected the problems but never followed through. We have been assigned rectification works that require 5 days the problems are that big - but fitters down show up even when apparently booked in and we have taken annual leave off work. The final straw was today when apparently the assigned fitter resigned this morning - wickes never let me know if had to chase them after taking annual leave and waiting in. We have been expecting to have the bathroom resolved for 5 months, we now have a damp issue with the extractor not suitable. There's no electrical certification, plumbing faults, no ply which they have charged us for under the flooring, unfinished panelling, old tiles on the wall which have been charged to be removed to name a few issues of the 5 days worth. Wickes still cant provide any clarity. This has been the most stressful and time wasting experience we have ever had. We have escalated to the Ombudsman and other regulatory bodies because wickes have not resolved anything despite months of opportunities. There is no service in the customer service team. The designer Leon is rude - wickes accidently sent me an internal email where it said ' ellen cant get in her head the costs' when i was questionning items that we have paid for and gone missing, paid for and not recieved (ply underfloor, tile removal, meters of plumbing, easy clean extractor etc.) Deeply disappointed and would not recommend wickes to anyone.

All I can do is advise that you check very carefully the small print. I have now spent £13'000 on a new bathroom with a flaking ceiling. I told the designer and installer that the ceiling needed attention. They both said yes it will be done. The designer put the size that needed plastering on the estimate. I spoke to the installer, no problem... it seems now I have to get so.eone else in at extra cost to fix it and the bathroom is complete. Measure your bathroom yourself and check against the estimate. Wickes are not taking responsibility at all.

Leon was really helpful in getting are kitchen sorted. We planned on going to other show rooms to look at what’s around but was very happy with the service and how helpful Leon was we decided not to

We've just completed the planning stage for our new kitchen with Leon. This went extremely well. So far we can't fault the experience.

I was in store last week looking to start my new bathroom journey with a lovely gentleman called Andrew Motteram who was excellent!
But due to the branch being very cold it was a very wet day and the heating system being broken for over three weeks,I couldn’t stay due to it being that cold it trigged my fibromyalgia badly I had to leave I wasn’t impressed.
I felt sorry rest of the Andrew and the team.

Heather the designer came up with a fantastic design and very helpful on the sales done us proud and the bungalow Nick the fitter knew is trade well fitting was tops. The quality you cannot fault units are strong and the stable fully recommended Wickes and staff thank you

Andy done a brilliant design which didn’t do the end product justice, everything was arranged smoothly, we had Wayne come and complete our bathroom, nothing was to much of a problem, he installed it quickly. And the finish was amazing. Couldn’t ask for better

Leon at Truro Wickes was so helpful, really took all the stress out of planning my kitchen and utility. He made some really useful recommendations and couldn't do enough during a stressful time. He's very knowledgeable about the various ranges and special offers if your budget is a bit tight like mine. I also really appreciated that he wasn't trying to hard sell to me.

We visited the Truro Wickes showroom today to buy some Dulux mixed paint. The young man who helped us was wonderful !! I don’t l his name but he was there on Tuesday 27th January at 1pm.
We have been to other paint stores and they were very vague on what was in stock and when more orders were coming in. We offered to pay to have some base paint ordered but this was not possible. However…Wickes were brilliant at customer service. The chap helped to sort out what paint bases we needed, mixed it all then offered to order in whatever else we needed for collection in a few weeks. We paid for the whole lot and now just need to collect the final few paints. The service we received today was exceptional!!! Thank you to that young chap and to Wickes in general! You don’t get good service like that very often these days!

Dreadful brand of coal from Wickes, Brazier Smokeless. This coal is always wet or damp, hardly burns, it just glows with a minimum amount of heat, it’s got worse every year, not sure it’s coal anymore. This product isn’t cheap and Wickes should be having words with its supplier to sort this mess out.

Daniel asked us to say what we wanted and he would design our kitchen around that, looking forward to seeing the design. The experience so far is very good.

Just finalised my new Kitchen with Leon at the Truro store, absolutely brilliant 5 star all the way through from the initial design visit to the renders and final details! Never tried to upsell to things I didn't want at any point like so many others do and listened to exactly what I wanted, can't recommend enough 👌

Leon came round our house from Wickes Truro to take measurements for a new kitchen, he was very friendly and professional. He chatted to us about what we would like and didn’t pressurise us into anything we didn’t want. We went to the store the following morning and were very impressed by his design a couple of things were altered and he helped us choose a a few items we weren’t sure about to bring the kitchen together.We were very impressed by the price of the kitchen we chose and and very happy with the overall experience and had a nice coffee as well. We now can’t wait to have it installed .Thank-you

We have just finalised our new bathroom design with Andy Motteram from the Truro branch. Right from the initial contact, to the home visit, to agreeing the design in-store , nothing was too much trouble for him. During our store visit to finalise the design that he had drawn up , he was receptive to the tweeks that we wanted. We came away feeling that we had chosen the best person/ Company to fulfill our needs.