Wickes - Taunton Omdömen 

5 star ⭐ for Lucy our amazing designer. She was incredible from start to finish, just a pity about the appalling 1 star customer services.

Professional and concise service by my kitchen designer

Went to Wicks yesterday and the day before to sort out a design and build for a replacement kitchen and bathroom. In all we spent nearly 8 hours with Lucy who patiently helped us through from concept to a final plan. She was amazing, empathic, coming up with alternatives and options, and anticipating potential issues - nothing was too much trouble. We came away with images of what we hope it will all look like, and detailed estimate of the costs (which struck us as being quite reasonable). Big thank you to Lucy for making the whole experience much more pleasurable than it could have been.

Went into Wicks a couple of weeks ago and had Lucy help me with the design of a flat pack kitchen and went back with some variations today Lucy was amazing nothing was too much trouble, absolute gem with coming up with ideas and solutions. Kitchen ordered and paid for. Brilliant service well done!

Lucy was amazing throughout and really helped us find the kitchen design that met our needs and ensured we had the time to make the right choices. We're excited for our new kitchen, especially when you get your rendered design because you see it all come together and you can visualize your choices properly. Thanks!

We visited the Taunton branch of Wickes today to purchase paint for our new kitchen. We were struggling to choose the right shade and type of paint when a lady called Miranda came along and realised we were having difficulty with shades and showed us the colour cards which she said was a much better representation of colour which helped immensely ! When we visited the till a lady called Kathy served us,her friendly approach was very good customer service 👏

Easy to book a telephone appointment but very annoying not to actually get the call with no explanation, then the following day get a ‘thank you’ and chance to write a review!!

Just utterly awful from start to finish. Wrong measurements, incorrect costs (we paid an extra £2000!!) wrong products and wrong colour! Our designer was useless. Maybe it was her first ever design but she basically got everything wrong, lied and denied responsibility for any of her mistakes. She specified a shower screen that a committed bulimic could not fit through, an electric mirror that could not be turned on or off, and finally she got the colour wrong entirely. I spent most of the time traipsing back and forth to Wickes returning useless items, then having to source these for myself from other suppliers! Seriously, don’t waste your time effort or money. As for the customer services department, well they just beggar belief. I have never in 60 years dealt with such rude, incompetent uncaring unapologetic ne’er-do-wells in my life. Frankly If I haven’t mentioned it before, don’t waste your time and money. They could not even get the colour right, then when confronted with absolute evidence that they had got it wrong they just lied and tricked me into signing the thing off. Frankly If I haven’t mentioned it before, don’t waste your time and money. Furthermore, on our quote, extras were mentioned at £80. The bill was subsequently £2000 not to mention the time and effort I had to put into return there wrongly specified products. To add insult to injury I discovered that the fitters don’t get paid the fitting fee, in our case around £5000, they actually get less than half that; the vultures at Wickes simply pocket that money for their greedy selves. The whole experience has left us battered, ignored and seriously out of pocket. JUST TO BE CLEAR- DON’T WASTE YOUR TIME OR MONEY ON THIS COMPANY. Take my advice go to the professionals themselves. You will pay about half what Wickes will charge you and end up with a proper job. AVOID AT ALL COSTS YOU HAVE BEEN WARNED!

I rate my recent Wickes experience highly. I found Kate Elliot to be knowledgeable about kitchen design options, materials and associated items. She guided me with care without attempting to push on either design or hardware. On my follow up visit to the store, Kate was attending to other customers but deftly found time to enable me to complete my order. I have no negative comments to offer - and delivery has been arranged to occur within the week.

Don’t use
20k kitchen installation found new hob scratched. We have been unable to use the hob for almost 6 months we’ve been using a camping stove
Wrong measurement taken
Charged for items not ordered or received, extra items added to order / still waiting for refunds
WICKES customer not care team are abysmal
They do not reply to phone calls
State they have not received e mail - no other company I contact has this problem.
Passed from pillar to post to get a new hob
Apparently it’s up to us to sort out
I would recommend not using this company for a kitchen,because of the non existing after sales service
Unable to reply Dylan as no link to WICKES on em

What can I say apart from amazing, I had the pleasure to meet Luciane at the onsite design service, we instantly clicked and it was a total dream from then on
Luciane listened to all of my concerns, budget , style etc and totally delivered, couldn’t recommend her more highly
I give her 10 stars plus ✨

Installer messed up all the tiles in my kitchen, someone from remedial team came back months later and only corrected a few tiles . Didn't prepare the wall atall just stuck so much adhesive on the wall/tile that they now stick out further than they should and the blind I had in the window can no longer be pulled up and down, but it did before so now I have to have another made to measure blind made as the previous blind was and this was only fitted in October 2025. Wickes make every excuse they can, blame the tiles, blame the wall, blame me but don't accept that some of their installers are no more than odd jobbers. You're a bunch of shysters Wickes, your customer service is an absolute disgrace. Dealt with a deliberatey awkward person who was not helpful at all. He mentioned something about compensation in view of the problems Wickes have caused me but seems to have forgotten this. I doubt is your so called "guarantee" is worth the paper it's written on. I had to pay someone to fit a duct on my extraction hood as your installer didn't complete this work. I don't know how people like you sleep at night considering the misery you cause people and then try and get out of correcting bodge jobs. You should read some of the poor reviews you get on social media and in the media.

Kate from Taunton was a wonderful designer and very patient . I changed my mind on previous decisions I had made for the kitchen and it was no trouble for her to make the alterations. She was very helpful and knowledgeable whilst guiding me through the process. I am so pleased with the design of the kitchen Kate created. I would 100% recommend her.

Luci the kitchen designer took a lot of trouble to get my order right. I went to other designers, but as far as I am concerned Luci was outstanding.

We had a bathroom fitted. The builder was brilliant despite the issues from Wickes.

Items didn't turn up on time, some items were not as ordered. The designer left out important items such as underlay and adhesives. Complete disinterest from the design staff in Taunton when I went to report this. No 'can do' attitude at all. Brushed me off.

We ended up having to buy wall panels from another supplier and the disruption went on longer than it should have.

Customer services were of little help, unable to join the dots or communicate. One person was very helpful. I spoke to three by phone

This has been a dreadful experience. Not even an apology from the designer who made a string of mistakes and didn't do any due diligence to ensure a seamless experience. Took the payment and disappeared.

Kate was brilliant with our kitchen design, shes so helpful and great

AVOID-AVOID-AVOID - They are utterly useless, their customer services will lie to your face and they will not accept responsibility. We ordered a bathroom from them about a year ago, we have just had a professional look at the job, the tiling is unsafe (dot & Dab) against BS5385 it is not securely fixed to the wall, the electrics are questionable, to dangerous and the overall workmanship to a lay man (me) looks OK when a professional views it and condems it as dangerous for my 94 year old father - you begin to think court

To start with, I am so happy with how our kitchen looks now. Kate the Design Consultant really designed a beautiful show-stopping kitchen for us and it's become the star room in our house! Thanks for your design eye, Kate! If I was doing the rating just based on Kate's design it would be 5/5!

We initially went with the Wickes kitchen installation service and that was when things went downhill. They tried to quote us more than half the amount of the total materials (including new appliances) just for installation and said it would take almost one month to complete! When I phoned the contractor to query the price they put pressure on me to approve or 'lose my slot'.

In the end, I pulled out of using Wickes installers and had the kitchen installed in one week for a quarter of the quotes price by a contractor not affiliated with Wickes. Kate was very helpful when it came to changing the details of our agreement and getting all that sorted as were the Wickes Customer Service team members who I spoke to - who always treated me very fairly and with respect.

I wouldn't hesitate to use Wickes again for their products, but I would always find my own contractor for installation going forward.

Kate in the Taunton branch went above and beyond at every step. She made the whole process so simple, and was incredibly helpful. Thank you Kate, can’t recommend her enough!

We recently visited Wickes to look at Kitchens and we were introduced to Kate. She was lovely and we booked a home visit for a few days later.
Kate arrived on time and was really friendly and very helpful. She really listened to what we wanted . When we went in to see the plan Kate had chosen the exact units and worktops that we wanted and gave us a really good idea how our kitchen would look.
We had to do a few tweaks but that was because we had made a few alterations to our kitchen and required some extra units. This was no problem for Kate she was happy to help.
I would highly recommend Kate to design your kitchen. She goes the extra mile for you and has some great ideas.
I am really looking forward to having my new kitchen fitted and fingers crossed the rest of the process is just as good.