Wickes - Stowmarket Omdömen 

Louise at Stowmarket (now Thetford) designed a great kitchen which suited our needs. Louise was patient and helpful throughout the design process. We were kept updated regularly by email and text with delivery details, and contacted directly by the kitchen fitter. The quality of the kitchen is excellent and the finish has exceeded our expectations. We had one minor hiccup when the fridge that was ordered was found to be out of stock, but a higher spec fridge was found and delivered at no extra cost. Colin the installer worked like a trouper and was happy to make adjustments during the installation. Communication throughout the process has been excellent - something that is often lacking and leads to a poor customer experience. We will be very happy to recommend Wickes and tradesmen used. Thank you.

Shop staff were good and also the fitters, but after having an issue with some lights flickering which was reported within guarantee time Wickes have refused to honour this guarantee. The customer service staff are not helpful at all.

ORDER NUMBER 505034-8493-V COMPLAINT REGARDING POOR WORKMANSHIP AND FAULTY GOODS WITH REGARDS TO BATHROOM INSTALLATION.

We originally placed a bathroom order for installation at our property on 18 may 2024 having paid upfront almost £7000. It wasn't until the end of July 2024 when the fitter was allocated to our job despite me trying to get Wicks to get a fitter allocated by phone and email. The fitter allocated started by rejecting most of the items delivered as being faulty on receipt including the bath, toilet, shower tray and vanity doors. the fitter arranged for these to be re-ordered and re-delivered meaning I had to take time off work for the delivery. these items were also rejected as faulty and again re-ordered, I took time off again to be there for the delivery. we never got a toilet that wasn't faulty, instead having to source one from B&Q. The drivers on 2 occasions were rude and obnoxious, and not a credit to Wicks!

We had 15 boxes of tiles delivered, all with different batch numbers and had to go back as there were tolerance issues being from different batches. The Stowmarket store advised me to bring them back in my car, over a ton of large tiles, was never going to happen. the fitter took time out and went to the store for us in his van to get the replacements.

As for the fitter (I shall keep his name out of this to save his blushes) he was way out of his depth and took many short cuts, didn't follow the plans and the tiling was shocking. the work was so bad that I had to get the Stowmarket store manager ( I shall refer to him as Mr C B) out to view the work which he reluctantly did, his attitude was not what I was expecting of a manager, he was I felt inept, lacked empathy and people skills, he made my blood boil. It was agreed that the fitter would be given a chance to rectify his poor workmanship, 2 hours later he managed to break a tile into the fitted bath chipping it and decided to walk from the job!

Wicks finally allocated a different fitter "Tony" who viewed our "Dream Bathroom" and basically told Wicks that it all needed to be stripped out and started again from scratch as it was so poor. This was agreed by Wicks and a week later taking 2 weeks from start to finish gave us the bathroom we should have had in the beginning. also bare in mind the previous fitter took almost 4 weeks to get to the point of leaving the job and he wasn't close to finishing!

Basically, we were without a functioning bathroom for almost 2 months. the anger and stress that has been caused on so many fronts over this job is upsetting. The hippo bag on our lawn for 2 months will need months to recover and will probably need to be re-turfed at least. Stowmarkets store staff or awful to deal with, Customer services and their complaints procedure are also shocking. We penned a lengthy letter with regards to what we felt would be adequate compensation for all the upheaval, stress, time off work, lack of bathroom for weeks, damage to the lawn, the list goes on, to which they have basically said tough, suck it up! We are now considering a legal action and will be taking advise to this effect to see where we stand.

As for Wicks, you need to take a long hard look at what you offer and how you deliver, you need to vet your fitters better and your staff need to take a course on how to treat your paying public. I will NOT put another penny in the pockets of Wicks, if I need a packet of Screws I would soon drive to Bury St Edmunds and buy it.

ordered in May, completed late September, unacceptable .......

We have ordered our new kitchen in the Stowmarket branch of Wickes and was lucky enough to have Louise as our kitchen designer. She came round with samples and measured up and had a chat with me about what I hoped for. I returned to the branch a couple of weeks later to see the design and ……. WOW, she is a mind reader…. I bought in a very poor scribbled idea of my dream and it was exactly the same. She said it had never happened before. Her design is perfect, we didn’t need to change anything. Louise is talented and talked me through everything. Just waiting for my new kitchen to be fitted. Can’t wait! Thank you Louise, you’re a credit to the store

Louise Burr at the Stowmarket store has simply been outstanding. From beginning to end nothing was too much trouble. She spent hours planning our perfect kitchen and took on board all of our wishes. She is professional, personable and really knows her stuff.
We used our own kitchen fitter who has fitted kitchens for 30+ years. He commented on how well the kitchen was designed and how good the quality of the kitchen was. Can't recommend Wickes and Louise enough.