Wickes - Staines Omdömen 64

Brought two doors from Wickes Staines shop and also paid for delivery. However, only one door was delivered. The driver who delivered said he has two doors, but advised me to. Supply only one. I tried to contact wickets, no one answered. Driver said he cannot wait, so asked me to call him once he reached back to store. I called him back, as that is the only number I had, he said, he checked with shop, it was a mistake, they will deliver soon. No information from store. So I went back then after 4 days, then I had very bad experience from the staff mainly duty supervisor, she was cumilated in front of all other customers in the front desk.
I went back to the shop to ask about the missing door, but the staff said they did not know anything and that another branch might deliver it. Nobody could explain properly why it had not arrived.
I explained that they had promised delivery and because of that I had already booked labour for the fitting work. Instead of helping, the shift manager became very rude, started shouting, and said, “Who told you to book labour before the delivery came?”
This was clearly the shop’s mistake, yet there was no apology, no responsibility taken, and very poor customer service throughout.
Very disappointed with the way customers are treated here. I was given a door from the shop, that I brought myself to home as the worker waiting. She is not bothered to even say a apology to me. As if I did a mistake. Very bad attitude, as we are beggers.

Charlie is a very pleasant, professional and she knows her job.
We spent a long time to decide what colours and design I would like to have and she was very helpful and spent time with me to finalise everything.

Lisl was very welcoming when we first went into Wickes in Staines. She listened to us and totally understood what we were looking for. The final kitchen plan was perfect.

Les, our installer, was fantastic, very efficient, we couldn’t believe how quickly he completed the job and to an extremely high standard.

We are absolutely delighted with our finished kitchen and would recommend Lisl and Les, and Wickes of course, to our friends and family.

Charlie was so helpful helping us with bathroom units and tiles. She is so patient and nice, managed to get our order sent out much faster. I would definitely recommend her!

We had a fantastic experience working with Lisl on our kitchen design. From the very beginning, she completely understood our requirements and managed to turn our ideas into a design that was both beautiful and practical.

Lisl was professional, attentive, and incredibly easy to work with throughout the whole process. She listened carefully to what we wanted, offered thoughtful suggestions, and made us feel confident in every decision. Her attention to detail and ability to balance style with functionality really stood out.

We’re absolutely delighted with the end result and would highly recommend Lisl to anyone looking for a talented and reliable kitchen designer.

Absolutely appalling service and communication. Incorrect designs, failed deliveries, mis-selling and terrible store and regional management. Do not under any circumstances use Wickes if you are looking for a premium experience / kitchen.
Inappropriate design led to changes that regional manager initially refused to authorise (despite being only £58). I had to change appliances to fit the revision at an extra £500 cost to me). Promised new units would be delivered on a given date and didn’t arrive without any explanation. Still don’t have them, almost two weeks into the fit and have no idea when I’ll have a completed kitchen. Store had no idea what was going on nor did the one and only(!) Wickes kitchen fitter on site. Staff have no idea what is going on and you have to call repeatedly to get hold of anyone. Manager is NEVER there and has never called me once to offer assistance.

Also note the extremely costly fitting service Wickes charge is a basic fit, thousands of pound in hidden costs from installer to do the job properly (which Wickes don’t tell you when you sign up).

Finally, when you order an oak larder unit at a list price of over £2,000 on their ‘bespoke’ range, it’s actually cheap chipboard with oak laminate over top and visible screw holes from the flat pack they put stickers over to hide. It is anything but premium.
Absolutely disgusted by this whole experience and will be calling them if anyone answers to cancel the entire project.

The contact referred to below by Wickes is an email sent from a generic customer services email account that you can’t forward prior correspondence to.

What made this visit special was Brandon. I couldn't reach items on a high shelf and all staff were busy at checkouts. I found Brandon who was working well away from the area. He kindly left his task and not only brought down the items I wanted to view but gave me excellent advice about the paint I was choosing. I am happy with the product and even more happy about the assistance Brandon gave - at all times polite and pleasant. Thank you, Brandon.

Was really happy with my experience at Wicks, Charlie was very helpful nothing was too much trouble , I was well informed, and answered my questions , found her very professional

We were pleasantly surprised by the enthusiasm and engagement of our Wickes designer, who was very helpful, flexible and easy to work with. All obstacles - and there were a few, all external factors beyond our control - were resolved with a calm efficiency and professionalism. The external fitter was friendly and competent and nothing was too much trouble. Communication with the Customer Experience and Warranty teams was superb. Overall we were very pleased with the service and quality of workmanship. Would we use Wickes again? Absolutely.

Very efficient, friendly experience. No pressure, just professional guidance.

So easy to set up a home visit for measurements for my kitchen, plan was done quick and easy really helpful and provides ideas to utilise space.Charlie was amazing with all the questions I had excelled customer service and very knowledgeable.

Lisl made us feel welcome and was very helpful.

Nothing was too much trouble and her suggestions and professionalism was first class

Extremely thorough patient friendly Assistance from Nathan 👌🏼👍🏼@ Staines Branch. Waiting excitedly for our Kitchen now 😊

Lisl was absolutely brilliant. So professional with lots of helpful ideas and tips. I cannot wait to see the design and to take my ideas further with her. Very impressed indeed

Great experience from planning my new bathroom to the ordering of all the furniture ready my own fitter to install.
Charlie was super helpful throughout the process. Big thanks to her and also a thanks to Lisa who also sorted some stuff out too. Recommended.

I just wanted to say a big thank you to Charlie Taylor for the design concept she put together for us. We’re really impressed with her ideas and the way she brought everything together.
We also really appreciated how open, friendly, and easy she was to talk to throughout the process—it made the whole experience so much more enjoyable. And thank her as well for working with us to meet our price point; it means a lot.
Looking forward to the next steps!

Great service
Very professional good communication efficient explained everything very well

Recommended

The team at Wickes (Charlie in particular!) made the process of designing our bathroom so simple and easy! A great knowledge of products, suggestions and guidance, I’d highly recommend and would definitely use again!

We went into Wickes Staines this evening to have Dulux tester pots mixed and nothing was too much trouble for Kyro, the sales assistant. He was polite, and did his very best to accomodate us. Many thanks Kyro - we will very back once we have decided on our paint.

I have just purchased my third Wickes kitchen, this time from the Staines branch. The kitchens are always high quality and, as we fit them ourselves, straightforward to install. Design Consultant, Charlie Taylor was great, professional, knowledgeable and very patient with all my changes!
Highly recommend.