Wickes - South Shields Omdömen 

Excellent service from South Shields staff member Tanya, always smiling and always happy to help.

Av came back store Tanya and dennielle are 2 perfect member of your team av 8had few problem with my order they both sorted my order out they are 2 bubbley amazing 2 lasses to have at front of wickes store 😊

Please do not purchase a kitchen from Wickes.

Why?

As the cupboard doors will be delivered damaged, a cupboard will be missing and will have to be reordered, and the fitter (from SLP / Stanza) will fit it so badly that most of the kitchen needs replacing!

Below is the list of issues with my kitchen, which I have sent to the aftercare team three times, and are still unsure of the issues outstanding.

• Wall units have not been fitted flush with the wall which has resulted in them fitted on an angle. The pelmet/cornice highlights this. This can also be seen as the two side wall cabinets there is an angle gap either side of the extractor, these should be flush.
• The extractor door and oven plinth have not been fitted symmetrically with different gaps with the fan bottom itself on show.
• The pelmet/cornice are not correctly fitted and should be equal along the unit normally flush with the doors or a 5mm equal overhang.
• The end wall units have no filling top and bottom therefore leave an ugly gap underneath and top. The bottom wall units cornices have visible screw holes in them.
• Damage to the underside corner wall unit and a bracket that should not be there as the units again should be flush to the walls by scribing the back ends of the carcase to follow the contour of the wall, but I think mostly poorly fitted.
• Nearly all vertical and horizontal handles are not straight, double doors the handles are not equal apart on each side.
• The worktop joint edge has not been cut well or jointed well resulting in a ragged edge and a lip. This is not satisfactory for cleaning. The underneath joint section the cutting swarth has not been addressed.
• The long section of the worktop along the window/sink area the gap from the worktop to the wall is too big of a gap - tiles will not make up the difference. This is probably due the unit edges not been scribed to follow the contour of the wall to allow the units to be flush and plumb.
• The sink has been poorly fitted with one of the carcases butchered to have a clip fitted, I cut my finger on the laminate cut edge!
• I was also a bit shocked when the plumber cored a hole through the wall after the units had been fitted, he has solvent welded up the waist resulting in the access back panel cannot come off to access the isolation valves, no holes have been drilled to access the isolation valves. Plus, I believe the waist pipe has not been sealed resulting in a draft, but more importantly the old waste pipe the other sink unit has been fitted without sealing up the old wall hole.
• The dishwasher has no aluminium seal under the worktop/unit edge. The dishwasher is poorly fitted and not flush with the adjacent units.
• I was also shocked to see the kitchen fitter place one of the units front and back legs on some melamine strip as a new floorboard had not been fitted from electricians work yet the new section of floorboard was next to the unit to insert. Next day my dad asked the fitter to remove the unit, and he fitted the new section of floorboard in front of the kitchen fitter.
• The doors have not been levelled / balanced, doors units damaged scratches, there was loads of rubbish left under the units behind the bottom kick board. The joint on the kick board is not the best.
• When I turn the tap on the waist water goes down the outside wall over the hopper as there is no 45 fitting on to direct into hopper, holes in the wall, etc,

Overall, the whole kitchen has not been fitted to a standard I think Wickes would like to put their name to.

Two months on from the kitchen being ‘fitted’, the kitchen is not yet functional due to being incomplete, and there is no sign of the issues being put right… The after-care team had the nerve to question why my kitchen wasn’t functional, and they won’t send anyone out to see the kitchen in person.

I have had enough and have requested by deposit back and for the kitchen to be removed under the Consumer Rights Act 2015, as they’ve had enough time to put the issues right. Then, I will get a kitchen from elsewhere and find a professional kitchen fitter to fit my kitchen.

The design consultant Sam Liu was very professional, he designed our new kitchen for us perfectly, we went for one of the bespoke range kitchen units and the look of them looks great, we are very much looking forward to having our new kitchen fitted, Customer service was exceptional

A lovely lady served me called Jean great knowledge and polite. Caring and helpful. I needed more things so I went back for a second visit and she remembered me and helped me seek out the things I needed easily. With knowledge of the store.

Visited South Shields branch today and Dawn was so helpful. Advised on the various types of paints available, I asked if she had used any of the products I was looking at and she explained she had use 2 different brands, both good. She was really helpful, knowledgeable and patient with me.

I had a small kitchen installed last month.Lee Dobbin the fitter was a perfectionist. Steven Duffy the Kitchen Designer was extremely knowledgeable about every aspect of my kitchen design. He is an asset to Wicks.Completed on time in 8 days.Would recommend Wicks to everyone.My kitchen is stunning.Joanne

After ringing the shop to inquire about acoustic wall panels, Brian was so helpful in advising the stock available. I was able to arrive at the shop and ask for Brian who helped me save £20 each on two panels before the offer ended. Excellent service

What went wrong ? Buying a 8k kitchen from wickes from 10th October 2025. 7 to 10 days for a tiny 5x5 kitchen to get installed, 16 days to complete and so many faults and customer services absolute useless. It's now 8 months later and still waiting for it to get finished.
Joke of a company .
And wickes advertise on the radio saying get a new kitchen or bathroom fitted , try 8 months and still counting. I wouldn't buy a tin of paint off them now, shambolic from top to bottom.
And now i know similar thing has happened to two other families i no so it's just not a one off, rip off.
Good thing is am not paying a penny to them so there will have to take me to court and explain how useless there are , cheats, liars and definitely useless, so be warned please don't buy off wickes, buy from elsewhere

I was not well and my wife went to wickes in South-shields and purchased 2 bags of silver sand the bags were to heavy for her and Brian placed the 2 bags in the car for her we are both very grateful for the help Brian gave that day.

Excellent service from Brian and Ian Stockes

Brian went above and beyond with service today. He showed us the best deals and we came away very happy. He is a credit to your team and your brand. Thanks again for the help

Had to get some bags of sand & cement for a job tomorrow, but got a bad back.
Brian saw us struggling & offered to help lift the bags onto the trolley for us. We asked if he was finished, but he was on a break. He also took the trolley off us in the car park & unloaded the bags into the boot. Really appreciated the help & Brian was very professional. Great to see someone who cares about providing good customer service as these days it’s a rarity. Thank you Brian.

Audrey was very efficient and helpful helped us out to get the correct items we needed

Brian from South shields wicks,gave me so much help today and advice on buying a lamp for mu young sons room 💙 well pleased with the friendly service 😀

I have a disability and walk with a stick, so to save walking around I asked a member of staff where the Thompsons water seal was ,she contacted someone to ask where it was and Craig Brought it to me in 2 minutes, greatly appreciated to the staff

I bought a heavy bag of sand in Wickes today. The Wickes team could not have been more helpful. Staff member Brian saw me struggling with it and carried it to the till for me, then insisted on carrying it to my car. Many thanks, Brian, for your invaluable help.

Brian (South Shields) was first class
He was very helpful with pleasant conversation a credit to the company

We were served by Lynne in store today. She was absolutely brilliant and her customer service skills are next level!

I have visited this branch on several occasions and have consistently found all members of staff to be friendly and helpful.
On a number of visits, I was served by Dawn, who stood out for her exceptional helpfulness and professionalism. She always greeted me with a smile, making the eperience particularly pleasant. Thank you!