Wickes - Plymouth Omdömen 

As soon as I entered the kitchen department of Wickes Plymouth I was greeted by a young woman by the name of Bethany Pender. She was very friendly and very knowledgeable of all the products available to me. Very helpful on all the information that I requested.

Beth pender was excellent. She took the time to listen to what we wanted and showed us different options. She was polite and knowledgeable, a pleasure to work with.

We have ordered a kitchen through Bethany at the Plymouth branch. It has yet to be installed so can't comment on the kitchen itself but felt I should leave a review about Bethany herself. She has been exceptional from the beginning. She has listened to what we have wanted, changed the design numerous times and I mean numerous. I haven't been easy to work with but Bethany has always been there to answer my queries and problem solve. Her knowledge in the products is second to none, she really knows her job and goes above and beyond even answering emails when it's her day off. Great asset to Wickes.

I had my Kitchen Design appointment with Denise Bettey at Wickes Plymouth. Denise was very helpful/informative and did not try and sell me expensive products or products I did not require. I am currently in the process of buying a flat and will be return to place my order in a couple of months.

I had full bathroom replacement and an additional downstairs toilet replacement. The experience, and the result was nothing shy of perfect. Beth did the design. She did an amazing job. She listened to what I had in mind and understood the budget. The star of the show was Lukasz and his team who fitted the bathroom. They did an amazing job. Communication was excellent, Lukasz explained everything. He did suggest few things along the process. I am glad he did, because those suggestions turned out fantastic. If I could give 10 stars, I would happily do that. I am more than happy with the results and once my kitchen is up for a renovation I will definitely get in touch with Beth and Lukasz.

Bethany was professional, helpful and friendly. I felt very comfortable inviting her into my home. She was punctual and the quote arrived when she said it would.

Jack is extremely helpful, kind and professional.
He listened to what we wanted and made some suggestions and was very happy to make any alterations and improve our Kitchen design where he could. We have now had our kitchen delivered and are very pleased with it.
We were so comfortable with his no pressure sales attitude that we intend to order another Kitchen from Wickes for another property dealing with Jack.

I order a lot of building materials, usually from Jewson’s, but often, for smaller quantities, from Wickes, but unfortunately Wickes are not set up for trade. For example, I sent a contractor to pick up 60 slabs. He was waiting outside the Wickes yard for over 90 minutes, as they can only let one van in at a time arguing health and safety. That waiting time cost me money. I sent him rather than get the slabs delivered as the courier they use tends to deliver after 6pm when everyone has left site, and often slabs delivered are frequently damaged.

However, I needed a small supply of sand and cement (11 bags) to finish off a job, and I couldn’t afford a contractor to wait another 90 for a £40 order (cost me more in wages), so ordered it via Wickes in bags to be delivered. I thought that the driver might have enough intelligence that it would likely have to be left outside and that they should deliver in daylight. The estimated delivery was between 1pm and 5pm. Yet they opted to deliver in the dark at 5.45pm to a place where there is no street lighting and arguably a very unsafe situation with masses of trip hazards, but when I contacted Wickes, their argument is that the courier isn’t someone that they can directly contact, and the courier’s offices close at 4.30….well the guy picked up the materials and other items from Wickes at 12.42pm and as Wickes are aware they deliver up to 7pm and the courier’s offices close at 4.30, I would suggest they get the courier’s number. Arguing health and safety to suit Wickes needs when they want to control who accesses their yard is not meeting regulations. The courier is an agent for Wickes, and is therefore effectively an employee, and Wickes has a duty of care, as I have to the courier (and myself), as I know where the material needs to be delivered. I had to refuse the delivery on health and safety grounds, as I did not want to be liable for prosecution or injure myself. Wickes needs to get their health and safety procedures reviewed, which are not only implemented to suit their circumstances, but to consider the safety of their contractors and customers. Wickes, I should not be acting as your health and safety advisor!

The Office Furniture design consultant I met, Mark S, Plymouth, was obviously experienced in his area of work. Was very easy to communicate with. His knowledge of the range of units, colours and extra equipment was comforting as well as educational (for me). The whole experience was uplifting as I'd hoped. Thank you Mark

Great visit, honest and supportive l. Can't wait to see final design.

Mark rang me before my visit and was really helpful discussing my bathroom. He listened to what I wanted/needed. The staff are always helpful and polite in Wickes Plymouth. Thank you for making the process easier.

Jeremiah's Journey is a child bereavement charity based in Plymouth and we are absolutely delighted that Wickes Plymouth has generously donated a brand new kitchen for our new charity shop opening in Stoke Village in a couple of weeks. There will be a drop in facility at the shop and the new kitchen will be used to offer a 'cuppa with kindness' to anyone who pops in to find out about our services. Thank You Wickes for your wonderful donation, it is truly appreciated by all at JJ's.

I needed a rapid price and turnaround on a kitchen, I went in-store and quickly spoke to Beth. She answered all of my queries, booked me for a price. Which we did and placed an order in no time, she was very knowledgeable and fast on the computer..!!!!

I recently purchased a kitchen from Wickes and was thoroughly impressed with the service provided by Jack. He was professional, attentive, and never pushy. He quickly understood what I wanted, carried out a home visit, and created a bespoke kitchen design that surpassed others I’d received. I’d highly recommend Jack to anyone considering a new kitchen.

Great staff when popping in for some building materials. They went above and beyond with assisting me in finding the right equipment

Poor customer service, almost 4 hrs of being transferred from assistant to assistant on the phone to get a simple refund.
Been chasing the refund now for 2 weeks.
Just been told it should go back into my account in 14 days!
Im still waiting for a delivery date of the other kitchen items I ordered online, 2 weeks ago it’s appalling service and don’t recommend anyone buying kitchen items online.

Ordered a kitchen today the whole experience from start to finish was excellent plans and pictures really Helped us find exactly what we wanted thanks to Beth Pender and here friendly and professional approach highly recommended

We called in on the off chance when passing by and ended purchasing a new kitchen of all things!?!
Denise was amazing and so patient with us. Her product knowledge is second to none and went through all the features of our choice and then even explained the benefits to us. Denise kept us up to date through the process until the kitchen was delivered. She is a credit to your company and we would not hesitate to recommend her and your kitchens.

Recent store visit for ideas on kitchen designs and Denise has arranged for a home visit , very polite and helpful !!

When visiting the Plymouth Wickes store, Denise was professional, honest and very knowledgable when talking through a kitchen design that meets our needs. Really appreciated the time and effort she took. Thank you.