Thank you Wickes for supporting our school project. What a brilliant experience, sent in a request for some garden materials on Sunday evening, first thing Monday had an email from Emma at the Norwi... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Lois Hall at Norwich was a star! She was a great help with planning our new kitchen, came up with lots of practical suggestions and ideas, put no pressure on us to order and was an absolute pleasure t... Se mer
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Booked a kitchen design visit with Ady. Really helpful and pointed out some potential issues with the plumbing etc even though we would be using our own builder. Great design and ideas and will book t... Se mer
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It was an absolute delight spending a hour going over a kitchen design. It was apparent instantly that Sarah had not only many years of experience but crucially cared about all aspects of how the... Se mer
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Företagsinformation
Om Wickes - Norwich
Skrivet av företaget
Quality you can trust
Wickes is dedicated to providing great value and quality products. That’s because we understand our customers take pride in their work - and so do we. Catering for everyone from kitchen dreamers and first time DIYers to skilled tradespeople.
Kitchens and Bathrooms
If you’re looking for a new kitchen or bathroom, our expert Design Consultants can help bring your dream to life. From design to installation plus all the finishing touches, we have everything you need to create your new kitchen or bathroom.
Everything you need
Whether your next project requires a quick coat of paint or a complete transformation we have everything you need to get going - including materials, tools and advice.
Wickes Solar
Wickes Solar, formerly Solar Fast, brings over 20 years of experience delivering trusted renewable energy solutions across the UK. As one of the UK’s leading solar panel installers, we provide high-quality, efficient solar systems with flexible pricing and expert service.
Our award-winning team and fully insured installers ensure fast installations, often within seven days, plus industry-leading warranties and lifetime system monitoring.
Kontaktuppgifter
2 Turnpike Close, Norwich, Norfolk, NR6 5BD, Storbritannien
- +441603418000
4,2
Bra
136 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Came in to store wasn't sure what I…
Came in to store wasn't sure what I really needed was help by this lovely lady Paula who was very helpful and made my shopping really easy . She was very pleasant and polite 😊 would definitely come here again . Steven .
17 juni 2025
Omdöme utan inbjudan
Svar från Wickes - Norwich
Hey Steven, thank you for your five-star review, and I'm glad you enjoyed the service from Paula in our Norwich store! - Dylan
I asked a gentleman called Lewis to…
I asked a gentleman called Lewis to help me nothing was no issue he pulled my trolley as it was heavy loaded my car fantastic service
17 juni 2025
Omdöme utan inbjudan
Svar från Wickes - Norwich
We're happy to hear that you received such fantastic service and assistance from Lewis with your heavy trolley. We appreciate you taking the time to share your positive experience!
-AF
Paula was very helpful and kind when we…
Paula was very helpful and kind when we went to the store and asked for advice.
14 juni 2025
Omdöme utan inbjudan
Svar från Wickes - Norwich
We appreciate you sharing your positive experience with us. We're so glad that you found our team member Paula helpful and kind!-GS
Jon assisted me today in loading my car…
Jon assisted me today in loading my car of sand & cement. He was very friendly and helpful. Will definitely recommend!!
13 juni 2025
Omdöme utan inbjudan
Svar från Wickes - Norwich
Hi Clare, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with Jon in our store and that they provided you with useful advice. -AH
Fantastic staff
Regularly visit Wickes as I am a builder, always have exactly what I need and greeted with smiles and friendly faces. Frequently deal with Paula and she will always go out of her way to go above and beyond to get any thing I need.
13 juni 2025
Omdöme utan inbjudan
Svar från Wickes - Norwich
We're happy to hear that you consistently find what you need during your visits. It's great to know that our team's helpfulness and friendliness, especially one of our team members' dedication, enhance your experience. We appreciate your feedback! TW
Great customer service
Great customer service, Paula was very helpful with what I needed and also very kind and polite. Thank you again.
4 juni 2025
Omdöme utan inbjudan
Svar från Wickes - Norwich
We appreciate you taking the time to leave us this five-star review! We're happy to hear that you found our team to be helpful, kind, and polite. TW
Paula helped us and pointed us the…
Paula helped us and pointed us the right direction to get what we needed. She was also very polite and a credit to wickes Norwich.
4 juni 2025
Omdöme utan inbjudan
Svar från Wickes - Norwich
We're happy to hear that our colleague in Norwich was so helpful and pointed you in the right direction. Thank you for your five-star review! TW
Helpful Paula
Paula was very helpful gave me every thing I needed. Always a pleasure to be served by her. Same some of the other staff weren’t as helpful or conscientious
4 juni 2025
Omdöme utan inbjudan
Svar från Wickes - Norwich
Hey there, thanks for your positive feedback, and I'm glad you enjoyed the service from Paula in our Norwich store! - Dylan
Jon - Amazing Employee
Jon was absolutely amazing today with helping my purchase for the no soil sand as didn’t realise quite how heavy it was going to be, so he offered to carry it for me to my car! Absolutely fantastic customer service from him! 5 stars!!!
31 maj 2025
Omdöme utan inbjudan
Svar från Wickes - Norwich
Hi there, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with Jon in our store and that they provided you with useful advice. -AH
Beware!!!
Beware - if I could give a zero I would!!! Considering Wickes for a kitchen, we arranged a design appointment. Was given a 2 hour appointment slot. After 2 weeks following the appointment, we were hit with a parking fine because their stores are on private land where a 90 minute restriction is in place. To say we were surprised and angry was an understatement. The store designer did not even tell us about the restriction either. There are signs apparently in their car parks, but just be vigilant, if you are given a 2 hour appointment slot, be aware after 90 minutes you are liable for a parking fine. Wickes you need to change your policies so other customers are not stung with this fine!! Our appeal was rejected.
3 maj 2025
Omdöme utan inbjudan
Svar från Wickes - Norwich
We appreciate you bringing this parking issue to our attention. We understand your frustration with the fine, especially since the appointment was for two hours. We've sent you a request for further information so we can look into this further.
-AF
Very helpful staff
Upon arriving at the store I couldn't find a couple of items I required. I had snapshot the items from the app & showed the to the lady cashier named Paula. She couldn't have been more helpful & directed to to the items immediately. This made my visit very easy and made my shopping experience pleasant.
16 maj 2025
Omdöme utan inbjudan
Svar från Wickes - Norwich
Hi Mark, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with Paula in our store and that they provided you with useful advice. -AH
Wickes kitchen design experience
Wickes kitchen rep continues to be really brilliant in helping my daughter get her dream kitchen. He deserves a higher rating than is possible on Trustpilot. I have included the latest order number so Wickes and only Wickes can identify him.
16 maj 2025
Omdöme utan inbjudan
Svar från Wickes - Norwich
We appreciate your kind words about our kitchen representative. It's wonderful to hear that they've been so helpful in assisting your daughter with her dream kitchen. We're committed to providing excellent customer service, and we're glad that our representative has exceeded your expectations-GS
Jon was incredibly helpful with my…
Jon was incredibly helpful with my click and collect order. Being a wheelchair user I find things like this daunting however Jon pulled the trolley to my vehicle and helped me load. He was very friendly and chatty. Thank you very much Jon.
16 maj 2025
Omdöme utan inbjudan
Svar från Wickes - Norwich
We are thrilled to hear about your positive experience with Jon. It is wonderful to know that he went above and beyond to make your click and collect order a smooth and enjoyable one. We appreciate your kind words and will share your feedback with Jon. TW
Wickes Norwich 5stars
Helpful, polite and friendly team at Wickes Norwich. Staff here remember your face and your projects AND your pets. A real pleasure to go to this store. They’re not just standing around chatting but will chat while they’re serving or helping you to the car. I have been shopping here for 3 years and I confess this is one of the only times I have given feedback although it is well deserved. Thankyou Jon and Tracy, today for your efficiency and smiles
14 maj 2025
Omdöme utan inbjudan
Svar från Wickes - Norwich
Thank you for taking the time to leave such a positive review. We're thrilled to hear about your consistently positive experiences at our Norwich store. We're proud of our team and appreciate your kind words about their friendliness, helpfulness, and dedication to providing excellent customer service. We're delighted to hear that you feel welcomed and remembered, and that our team goes the extra mile to make your shopping experience enjoyable. TW
Jon served me in the Norwich
Jon served me in the Norwich
Excellent service, Jon was helpful with loading my goods
14 maj 2025
Omdöme utan inbjudan
Svar från Wickes - Norwich
We're thrilled to hear about your positive experience! It's wonderful to know that you received such excellent service from Jon. We appreciate your kind words and will share your feedback with him. TW
Third time Wikes has let me down with…
Third time Wikes has let me down with delivery’s Took me a month to get my last order after cancellations and constantly on the phone to reorder after allegedly damaged goods Just phoned me to say latest order can’t deliver today as driver sick ( took til 10 to notify ) and earliest next week. Don’t intend to spend more time on chasing why it won’t get delivered again Total rubbish company and asked money back.
14 maj 2025
Omdöme utan inbjudan
Svar från Wickes - Norwich
We understand your frustration with the delivery delays and cancellations. We are sorry to hear about the inconvenience this has caused. We value your feedback and will use it to improve our delivery services. TW
Still waiting
Still waiting!
Despite several attempts to gain a resolution to our ongoing complaint (since November) we are still no further forwards!
Disgusting company, avoid at all costs. I would rather have kept my old kitchen than have to deal with Wickes in Norwich for our new one. Their customer service is appalling and their Customer Resolutions Team are not capable of resolving anything. Avoid if you can!
9 maj 2025
Omdöme utan inbjudan
Svar från Wickes - Norwich
Hi Kirsten, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience in our store and that your delivery arrived in time. -AH
Excellent and friendly service couldn't…
Excellent and friendly service couldn't be more helpful
24 april 2025
Omdöme utan inbjudan
Svar från Wickes - Norwich
Hello Steven, thank you for your amazing review, and I'm glad you enjoyed the service in our Norwich store! - Dylan
Really great customer service
Really great customer service. I’m in the process of redecorating our house and needed all the essentials. The staff were quick to help and offer guidance on the best tools to use!
25 april 2025
Omdöme utan inbjudan
Svar från Wickes - Norwich
Thank you for your kind words! We're thrilled to hear you had such a positive experience. We're always happy to help our customers find the right tools for their projects.
-AF
Excellent and friendly service from…
Excellent and friendly service from Paula, and the whole team as usual....
25 april 2025
Omdöme utan inbjudan
Svar från Wickes - Norwich
Thank you for your kind words! We are thrilled to hear that you had a positive experience with Paula and our team-GS
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