Wickes - Huntingdon Omdömen 

Visited your store 6th June. Needed help with some hardware for cupboards. All your staff are helpful but a lovely man called Andy was exceptionally helpful and steered me in the right direction.

I had a home visit followed by an in-store design visit with Sarah Jenkins, who was very knowledgeable and helped guide us to a perfect bathroom. Would recommend anyone to do the same process as was very impressed.

Thank you to Jessie, who made picking paint easy! He was really helpful in matching colour to our wallpaper and showing tester pots. Highly recommend ☺️

We are regulars at Wickes in Huntingdon there are a couple of staff members Kypros & Nicky who know our names & allways say hello when we walk in and if we have a click and collect they gey it ready if we are picking up some other bits while at store.
Love the 10 percent discount unlike tradepoint at B&Q where you have to spend a certain amount to get discount.
Wicks have got what we need 98 percent of the time
Thank you

I had to return some goods today to the Huntingdon store. The goods I was returning were purchased from the Peterborough store and the Huntingdon store, so there was multiple items and multiple receipts which made the return considerably more complex. They employee who I was lucky enough to have, was Freya. Freya was very professional in the way she dealt with me. She was very polite and exceptionally patient despite me unintentionally giving her wrong information. She kept a big smile on her face and her sense of humour. Thank you very much Freya for your help today, you were fantastic. 10 /10

We always find what we need here
Paint mixing service good
The staff are very helpful and make it one of the best Wickes we’ve used

Excellent customer service yesterday. Andy was very helpful in finding everything I needed. Thank you Andy

I went in today and it was a great experience, i managed to get everything I needed and the till staff showed great customer service, well done 🙌

Wiktoria has been brilliant throughout the process and has also been very patient while we waited on the completion of some building works. As soon as we were good to go, she helped us tune the final design and set the wheels in motion. We cannot recommend Wiktoria enough… Amazing.

Gail & John

Great service from start to finish with designing the bathroom from our rough sketch by moving units and shower around to achieve a beautifully laid out bathroom and we are very happy. Thank you to Wickes and more especially to their young lady designer Wiktoria for her superb help with designing and choosing the bathroom.

From the design process to the installation, we cannot fault any part of it!

We highly recommend choosing Wickes for the bathroom installation.

Due to the ravages of age, I decided to covert my bathroom into a walk-in shower room. The Wickes design consultant, Victoria (a very pleasant young lady), visited my property and, subsequently, we met at her in-store office to decide on the final design. Victoria was very professional in her approach and displayed a wide-ranging knowledge of the products available.
I used Mario, the installer suggested by Wikes. He is clearly a competent professional, and suggested helpful changes to the original design, without adding to the cost. With occasional help from his able colleague, John, he completed the work in just over two weeks. He did his best, during the installation, to reduce any inconvenience to me to the minimum.
It’s worth noting that if you are doing, as I was, converting my bathroom for health reasons then you are entitled to a refund of VAT on the costs.

Sarah Gerrard-Cook did a good job of designing our kitchen and was very helpful throughout the process. Our fitter Steve did a good job and helped with organising the deliveries

Very professional and helpful.

Horrendous experience from start to finish. The installers were amazing, but they were fighting a losing battle. The designer measured items incorrectly, did not quote me for all the work that needed doing, and sold me items incompatible with my existing set-up. The order then arrived late, after my installers had already arrived to start the work. Now we've found out that they've sent one shower panel in the wrong design. No idea when I'll get the correct one, so the shower cannot be finished. Yet they want me to sign off on a completed installation.

UPDATE: one month after their response below and I still have an inoperable shower. It now leaks and has no water pressure. They have declined to respond to any emails regarding this. They have also not arranged to replace the extractor fan which they broke.

Excellent customer service from Sarah Gerrad-Cook. From initial design stage through to completion. The installer was friendly, professional and polite. Everything was kept clean and tidy. A few post install issues were followed up on quickly.

Today we visited Wickes in Huntingdon. We were assisted with our purchase; from start to finish. We bought some heavy garden slabs. My husband is recovering from a heart bypass operation. We are pensioners.
Josh lifted the slabs onto the trolley and insisted on putting them in our car. Such a lovely lad. We couldn’t have thanked him enough. Thanks Josh!!!

From first meeting designer Sarah Jenkins through to completion of the conversion of our downstairs loo into a shower room, everything went very smoothly. The initial design layout was excellent, and Sarah was helpful in her advice concerning fixtures and fittings, but also flexible, as we wanted to re-purpose as much as possible, and ended up supplying our own fittings the contractor Steve, from Vincent’s, got in touch prior to the work being done, replied to my questions promptly, and arrived exactly on time to start the work, which was completed in half the time that Wickes had allowed for! He went above and beyond - even fitting the towel rail which arrived just as he had got in his van to leave! He and the two lads with him were a pleasure to have in the house.

Sarah Jenkins made the process of choosing my new kitchen very easy. No amount of questions were ever too much and I found her to be knowledgeable, emphatic and helpful. I can honestly say that I probably would have not decided so quickly to go with Wickes if it hadn’t been for her. Thank you Sarah ❤️

Firstly Wickes design team member Sarah, fantastic, our installer Mariusz, fantastic and couldn't fault them!

Wickes Customer service/complaints however are absolutely useless!
Had a whole new bathroom, not cheap, done just before Christmas in time for our baby arriving. Everything looks great but the shower stopped working. Installer come out to sort it multiple times, clearly faulty shower unit so trying to get it replaced I have to waste my time chasing down the warranty team who've apparently emailed me on either an account I dont own or just cant be arsed! So when my son got a stomach bug and threw up all over himself on Tuesday night, instead of a nice shower to clean him up I had to clean him using the sink which isnt ideal or why we paid 10k to Wickes for a nice bathroom!
Ill be waiting till Monday to contact the Ombudsman regarding this issue and Im working all weekend so I cant wait to waste more of my short life chasing up people who clearly dont care once they have your money!

In closing
I wouldnt recommend Wickes just because if you do have an issue youre unlikely to get help as their aftercare is substantially lacking for such a large business!