Wickes - Gravesend Omdömen 

An operative called James was very helpful. He separated some paving slabs and loaded them. 😊 Big help as they were the last slabs left 👍

It was great the employes were lovely and kind and they had great patience, and I want to give a special thanks to Paul he had some great patience with me . If I could give more than five stars I would .

I visited Wicks Gravesend and was served by Jim your operations manager. He was friendly & professional. Gave me great advise on your Dulux paints. I felt highly valued as a customer and I look forward in coming back to buy more items I need. Jim also helped me with the Bosch lawnmower I bought which I am very appreciative. Thanks Jim

I visited Wickes in Gravesend within the last hour today. The service I received by the staff was excellent. David the store manager was exceptional. I was welcomed and as a result of the help I got from David the store manager I bought a Bosch lawnmower, UniversalRotak 1300W. I felt highly valued as a customer and look forward to visiting again....Thank you so much

Had the pleasure of meeting the team member Paul today, not only did he go above and beyond his duties, he was very polite, professional and understanding. Thank you Paul not only did you save me money, you made my shopping experience exceptional.

Went to Gravesend store for gardening products. Not as much choice as B&Q but what I got was cheaper.
Very helpful staff, Karen on the checkout was lovely and extremely helpful

Great customer service from Karen on a recent visit to Wickes, thanks for your help.

Booking a delivery with Wickes? Be prepared for part of your order to be missing. Then the fun starts.
*Driver will tell you that he will let the store know and they will redeliver. He doesn't.
*You will hear nothing and have to contact the store yourself.
*They will tell you that they will investigate, but you won't hear anything.
*You will have to phone the store to find out what's going on, then the blame game starts. "It's the drivers fault - the drivers don't work for us". "we tried to redeliver but you were out" (even though you were in working from home all day).
*The delivery will be made on Tuesday (this is the first you know of this). We sent you a message.. no message was received.

If you're dealing with Wickes get yourself a Ouija board, because this is the only way you can potentially find out what's going on, because as sure as hell they won't communicate.

If you're dealing with David at the Gravesend store, be prepared for him to speak over you. After all, the customer is an inconvenience. My advice.. go to B&Q.

After patiently waiting some 40 years to upgrade our old and tired kitchen - my husband and I decided to visit the Gravesend store to explore our options.

We were helped and advised by designer Steven Hill, who carefully took us through the whole process. We got to see the various designs in store as well as the manu different products. Steven even visited our home to ensure measurements were correct.

Steven was extremely helpful and knowledgeable as well as being understanding of our situation with my husband who suffers with dementia.

The installer, Kasey Sommerville was also excellent from the start with the home survey and with the installation of our new kitchen. Kasey was always on time, very good at what he does and very helpful throughout the installation. We couldn't have wished for a better kitchen installer in Kasey. He was able to understand our situation with my husbands dementia and work around us.

We are so pleased with our kitchen.

Thanks to both Steven amd Kasey

40 years was worth the wait!

Thank you

Janet Delahay

I have recently ordered a kitchen from Wickes at Gravesend, Rachel Adams was the Design Consultant. She was very professional and creative in assisting me with my ideas and her experience and knoweldge of the subject was intrumental in helping me produce a design which was exactly what I was looking to achieve.
I also had interaction with two other members of staff at the Gravesend branch and both Karen and Paul were also very helpful and professional.

Karen was incredibly helpful. Fantastic experience

Thank you so much Wickes Gravesend Customer Service Team, especially Natalie for keeping hold of your last Bosch Pressure Washer item on offer in store for click and collection, you kept the faith knowing I was on my way with the traffic restrictions and did not take other shoppers offers to purchase! Thank you anon West Malling

I just went into the store today wanting some boxes to package a chair for posting. John was so helpful. He explained most boxes had been disposed of as deliveries had been made at start of week. He told me he would save some for me on Friday if that helped… he then went out of his way to look out the back & came out with several which were perfect for me. Lovely demeanor, friendly, warm, kind chap…. Wickes …John is a credit to you. Look after him. Thank you

Really helpful staff who went out of their way to search for stock for us

Dave the store manager was very helpful in ordering some materials for me.
The staff are always friendly & helpful, especially karen who is always friendly.

Karen was a star today i couldnt find a few items in store so went to her on the desk and she walked me to items i was looking for. she was happy to help

Fantastic support from the team, especially Karen.

Very helpful staff with our queries & order on doors & fittings.

Bought my dream kitchen from Wickes Gravesend, I honestly cannot fault the service I received. Steve Hill was my designer and main contact and he honestly went above and beyond and sorted any issues I had very quickly. I can highly recommend Steve and Wickes and I’m going back for my new bathroom!!

Excellent service