Wickes - Edinburgh Omdömen 141

TrustScore 4.5 av 5

4,5

45 Stevenson Road, Murrayfield Edinburgh, EH11 2SL, GB


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Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

Fantastic serviice by manager Bob there. All the staff were engaging and seemed very happy in their work. Great rappore between staff. And Bob resolved my issue quickly and professionally and with a... Se mer

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Betygsatt 5 av 5 stjärnor

Kieran, his boss and his collegues helped me when I came with a gift card from my daughter. I wanted to buy 'Cotswold stone chippings' in major bags. Unfortunately, I am living 5 miles outside the rad... Se mer

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Betygsatt 5 av 5 stjärnor

"I had a fantastic experience shopping at Wickes today, all thanks to Pranitha. She was incredibly helpful, polite, and went above and beyond to ensure I found exactly what I needed. Her knowledge of... Se mer

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Betygsatt 1 av 5 stjärnor

Apologies if this is not Wickes fault but I just had a city sprint delivery man be most unhelpful. 3 packs of vinal flooring dropped off outside my stair entrance because "its against company policy t... Se mer

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Företagsinformation

  1. Järnhandel
  2. Försäljare av badrumsartiklar
  3. Butik med kökstillbehör
  4. Solenergiföretag

Om Wickes - Edinburgh

Skrivet av företaget

Quality you can trust

Wickes is dedicated to providing great value and quality products. That’s because we understand our customers take pride in their work - and so do we. Catering for everyone from kitchen dreamers and first time DIYers to skilled tradespeople.


Kitchens and Bathrooms

If you’re looking for a new kitchen or bathroom, our expert Design Consultants can help bring your dream to life. From design to installation plus all the finishing touches, we have everything you need to create your new kitchen or bathroom.


Everything you need

Whether your next project requires a quick coat of paint or a complete transformation we have everything you need to get going - including materials, tools and advice.


Wickes Solar

Wickes Solar, formerly Solar Fast, brings over 20 years of experience delivering trusted renewable energy solutions across the UK. As one of the UK’s leading solar panel installers, we provide high-quality, efficient solar systems with flexible pricing and expert service.

Our award-winning team and fully insured installers ensure fast installations, often within seven days, plus industry-leading warranties and lifetime system monitoring.

Skrivet av företaget

Promise 1

Kontaktuppgifter

  • 45 Stevenson Road, Murrayfield, Edinburgh, EH11 2SL, Storbritannien

  • +441313460541

4,5

Utmärkt

TrustScore 4.5 av 5

141 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ingen inbjudningshistorik registrerad

Det här företaget har inte bjudit in sina kunder. Omdömen kanske inte är representativa

Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.

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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

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Betygsatt 5 av 5 stjärnor

I would like to leave a special mention for Bob

I would like to leave a special mention for Bob at Wickes Edinburgh, who was extremely helpful and supportive throughout what became a more complicated bathroom installation than expected.

It is worth explaining the context. Wickes operate a model where they recommend a contractor to carry out the fitting work, but the contractor is a separate business and Wickes does not take direct responsibility for managing that relationship. This can create challenges because all communication and project management sits with the contractor, and where issues arise the process can become difficult, particularly when the project is being coordinated from a central location rather than managed locally.

In this case, the contractor took a very long time to complete what was ultimately a very basic and low cost bathroom installation. Communication and coordination were not always straightforward, and it was frustrating at times trying to get issues resolved.

However, Bob was a real positive in the process. When there were few others at Wickes willing or able to take ownership, Bob stepped in as a point of contact and did what he could to help move things forward. He listened, understood the problems, provided support and showed genuine commitment to helping achieve a satisfactory outcome.

The Wickes installation model does have its challenges, but people like Bob make a significant difference. His attitude, professionalism and willingness to help were greatly appreciated, and he is a credit to the Wickes Edinburgh team. It’s a pity to learn that he’s leaving the team in Edinburgh.

30 januari 2026
Omdöme utan inbjudan
Logotyp för Wickes - Edinburgh

Svar från Wickes - Edinburgh

Hi BP, We appreciate you sharing your detailed experience with us. We are sorry to hear about the difficulties you encountered with the bathroom installation process and the challenges with communication and coordination. We are, however, very glad to learn that a team member was able to provide such exceptional support and assistance when it was most needed. We value your feedback on our installation service and will certainly take your comments into consideration as we continuously work to improve our services. -LG

Betygsatt 5 av 5 stjärnor

Bob is a top top Worker

Bob is a top top Worker. 0-10, He is 100. Missed him.

19 juni 2026
Omdöme utan inbjudan
Logotyp för Wickes - Edinburgh

Svar från Wickes - Edinburgh

Hi Luis, Thank you for your review. We appreciate your business

Betygsatt 5 av 5 stjärnor

The team is brilliant in wicked…

The team is brilliant in wicked Edinburgh, the manager Bob is amazing guy.

22 juni 2026
Omdöme utan inbjudan
Logotyp för Wickes - Edinburgh

Svar från Wickes - Edinburgh

Thanks for taking the time to leave your review. We're so happy you enjoyed your experience with Bob and the team. We appreciate your kind words! - AB

Betygsatt 5 av 5 stjärnor

Very friendly and helpful staff.

Very friendly and helpful staff from finding something to the Pranitha at the check out, they made me and my black Labrador, Winnie feel welcome. I was able to return some items without a hitch or bother. Thank you all.

15 juni 2026
Omdöme utan inbjudan
Logotyp för Wickes - Edinburgh

Svar från Wickes - Edinburgh

Hi, Chris. Thank you for taking the time to share your review with us. We're really pleased to see that you found our staff to be friendly and helpful during your visit. Thank you again for your kind feedback. - Scott H

Betygsatt 5 av 5 stjärnor

Fantastic serviice by manager Bob…

Fantastic serviice by manager Bob there. All the staff were engaging and seemed very happy in their work. Great rappore between staff. And Bob resolved my issue quickly and professionally and with a touch of humour.

17 juni 2026
Omdöme utan inbjudan
Logotyp för Wickes - Edinburgh

Svar från Wickes - Edinburgh

Hi Rhona, we are so pleased to hear about your fantastic experience with our team. It's wonderful that your issue was resolved quickly and professionally. -LG

Betygsatt 5 av 5 stjärnor

Mith for employee of the year!

I'm in Wickes Edinburgh alot. Shout out to Mith who is very helpful and knowledgeable! Cheers!

13 juni 2026
Omdöme utan inbjudan
Logotyp för Wickes - Edinburgh

Svar från Wickes - Edinburgh

Hi, Ryan. Thank you for taking the time to share your review with us. We're really happy to see that, Mith, consistently provides excellent customer service during your visits to our Wickes store in Edinburgh. Thank you again for your kind feedback. - Scott H

Betygsatt 5 av 5 stjärnor

Kieran was great and made me feel very…

Kieran was great and made me feel very welcomed. Always greets me and makes sure I am taken care of. I am a very frequent customer and kieran is one of the reasons why

16 juni 2026
Omdöme utan inbjudan
Logotyp för Wickes - Edinburgh

Svar från Wickes - Edinburgh

Thanks for your 5-star review! We're so pleased Kieran made you feel welcome and taken care of. We appreciate your loyalty! - AB

Betygsatt 5 av 5 stjärnor

"I had a fantastic experience shopping…

"I had a fantastic experience shopping at Wickes today, all thanks to Pranitha. She was incredibly helpful, polite, and went above and beyond to ensure I found exactly what I needed. Her knowledge of the products and excellent customer service made the entire shopping experience stress-free and efficient. Staff like Pranitha are a huge asset to this store. Highly recommended!"

2 juni 2026
Omdöme utan inbjudan
Logotyp för Wickes - Edinburgh

Svar från Wickes - Edinburgh

We are so pleased to hear about your fantastic experience and that Pranitha was so helpful and knowledgeable. We appreciate your kind feedback. -AK

Betygsatt 5 av 5 stjärnor

Lovely experience i have back issues…

Lovely experience i have back issues and a young man i believe to be named mithilesh helped me to carry each and every one of my bags. I am very satisfied with this and will certainly be returning!

8 juni 2026
Omdöme utan inbjudan
Logotyp för Wickes - Edinburgh

Svar från Wickes - Edinburgh

Hi there, we're so glad to hear about your positive experience and the excellent assistance you received. We appreciate your kind words and look forward to your next visit! -LR

Betygsatt 5 av 5 stjärnor

Workers

I would highly recommend this wickes. I had an amazing worker called mith who helped me pick up the right tools i need and helped me get the correct lawnmower for my grass. his kindness mean everything as he didn't rush or make mistakes while trying to show me the right tools. Great place and great workers :)

3 juni 2026
Omdöme utan inbjudan
Logotyp för Wickes - Edinburgh

Svar från Wickes - Edinburgh

Hi, Chris. Thank you for taking the time to share your review with us. We're delighted to see that Mith was able to help you get the correct lawnmower, providing excellent customer service during your visit. Thank you again for your kind feedback. - Scott H

Betygsatt 5 av 5 stjärnor

Wickes made an impossible issue possible

Kieran, his boss and his collegues helped me when I came with a gift card from my daughter. I wanted to buy 'Cotswold stone chippings' in major bags. Unfortunately, I am living 5 miles outside the radius where Wickes Edinburgh usually delivers. (I got a delivery by Wickes about 5 years ago. Maybe, the radius was wider then.) Thanks to Kieran's boss and Kieran's efforts, I will have a delivery in 3 days. Thank you all so much. I got a surprise one day later, the delivery came two days earlier than announced. Thank you again Wickes-team.

3 juni 2026
Omdöme utan inbjudan
Logotyp för Wickes - Edinburgh

Svar från Wickes - Edinburgh

Hi Margit,

We are so happy to hear about your positive experience and that we could arrange your delivery. We appreciate you sharing your kind words and are glad our team could help! -Ellysse

Betygsatt 5 av 5 stjärnor

Mark was very good no pressure into…

Mark was very good no pressure into buying the most expensive bathroom had in my head what I wanted my bathroom to look like he brought it to life can’t wait until it gets done mark was very good

1 juni 2026
Omdöme utan inbjudan
Logotyp för Wickes - Edinburgh

Svar från Wickes - Edinburgh

Thanks for taking the time to leave your review. We're so glad to hear Mark helped bring your vision to life without pressure. We appreciate your kind words. -AB

Betygsatt 5 av 5 stjärnor

I visited today to order cladding

I visited today to order cladding. What I wanted was not all in stock but with help from Annie my problem was resolved, and my full order will be delivered next week. Thank you so much for your assistance and patience 😀

1 juni 2026
Omdöme utan inbjudan
Logotyp för Wickes - Edinburgh

Svar från Wickes - Edinburgh

We're so glad Annie could assist you with your cladding order! We appreciate your kind words and patience. -AK

Betygsatt 5 av 5 stjärnor

Bob was very helpful when i visited the…

Bob was very helpful when i visited the Edinburgh store this week. He helped me with my order and helped me get a Trade Pro card.

21 maj 2026
Omdöme utan inbjudan
Logotyp för Wickes - Edinburgh

Svar från Wickes - Edinburgh

We're so glad to hear that Bob provided excellent assistance with your order and Trade Pro card. Thank you for sharing your positive experience! - AB

Betygsatt 5 av 5 stjärnor

Handy store with nice staff

So handy having this DIY store in the city when so many are now at out of town locations.

Always easy to find what I want.

Friendly and efficient service from Pranitha on the tills. 😊

23 maj 2026
Omdöme utan inbjudan
Logotyp för Wickes - Edinburgh

Svar från Wickes - Edinburgh

Thanks for taking the time to leave your review. We're so glad our city location is convenient for you and that you always find what you need. We appreciate your kind words about Pranitha! - AB

Betygsatt 5 av 5 stjärnor

Store manager Bob

Store manager Bob was very helpful in setting up a business account and was very helpful with his knowledge around the store

26 maj 2026
Omdöme utan inbjudan
Logotyp för Wickes - Edinburgh

Svar från Wickes - Edinburgh

Hi Sean,

It's wonderful to hear that Bob was very helpful and knowledgeable while setting up your account. Thank you for sharing your experience with us. -Ellysse

Betygsatt 5 av 5 stjärnor

Great customer Service in store

Many thanks to Morton, who went out of her way to make sure we got what we were looking for at the best price possible.
Friendly, knowledgeable, helpful service. 5 stars.

10 april 2026
Omdöme utan inbjudan
Logotyp för Wickes - Edinburgh

Svar från Wickes - Edinburgh

Hi, we are so glad to hear you had such a positive experience with us. We truly appreciate your wonderful feedback! -LR

Betygsatt 5 av 5 stjärnor

Fast service

Fast service. Pranitha was friendly and prompt with my order.

21 maj 2026
Omdöme utan inbjudan
Logotyp för Wickes - Edinburgh

Svar från Wickes - Edinburgh

Hi Marc, thank you for taking the time to share your experience. we're glad to hear you received fast, friendly service. Thank you! -LG

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