We had a great experience with Ryan Moore at the East Grinstead branch. He took all of the difficulty out of designing our kitchen and gave great advice. We had some minor issues post-delivery and Rya... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Sam G was fantastic today, she helped me and guided me buying 3 different items. She was very knowledgable and spent a lot of time with me. Really appreciated her help. East Grinstead location.... Se mer
Företaget har svarat
I needed advice on converting my bathroom to a walk-in shower or wet room. I booked online at Wickes and received an appointment the following day. Ryan Moore visited and gave me ideas I had not tho... Se mer
Företaget har svarat
Very disappointed with our local wickes today. You have illegally advertised a product at the incorrect price, then argued to point about it, rather than apologising about it. And shame you don't ha... Se mer
Företaget har svarat
Företagsinformation
Om Wickes - East Grinstead
Skrivet av företaget
Quality you can trust
Wickes is dedicated to providing great value and quality products. That’s because we understand our customers take pride in their work - and so do we. Catering for everyone from kitchen dreamers and first time DIYers to skilled tradespeople.
Kitchens and Bathrooms
If you’re looking for a new kitchen or bathroom, our expert Design Consultants can help bring your dream to life. From design to installation plus all the finishing touches, we have everything you need to create your new kitchen or bathroom.
Everything you need
Whether your next project requires a quick coat of paint or a complete transformation we have everything you need to get going - including materials, tools and advice.
Wickes Solar
Wickes Solar, formerly Solar Fast, brings over 20 years of experience delivering trusted renewable energy solutions across the UK. As one of the UK’s leading solar panel installers, we provide high-quality, efficient solar systems with flexible pricing and expert service.
Our award-winning team and fully insured installers ensure fast installations, often within seven days, plus industry-leading warranties and lifetime system monitoring.
Kontaktuppgifter
London Road, Unit A Bridge Park, Felbridge, Surrey, RH19 1QX, Storbritannien
- +441342328165
4,6
Utmärkt
60 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Louie was very helpful and…
Louie was very helpful and knowledgeable. Recommended the right products and gave great service.
19 januari 2026
Omdöme utan inbjudan
Svar från Wickes - East Grinstead
Hi, Thank you for taking the tine to share your experience with us. It is fantastic to hear that Louie was able to provide excellent customer service and recommend the right products for you. -SM
Being a old aand disabled person .
Being a old and disabled person .
I know how difficult it would be to purchase my kitchen.
As soon as I met Danielle Stevenson she put my mind at rest.
She was kind professional polite and saw me though the whole process.
I changed my mind so many times but she was totally with me all the time.
What a lovely young lady.
Thanks 😊 an extreme service from Danielle.
Sue from East Grinstead.
12 januari 2026
Omdöme utan inbjudan
Svar från Wickes - East Grinstead
Hi, Susan. Thank you for taking the time to share your review with us. We are delighted to see that your design consultant, Danielle was kind and professional throughout, making any changes you required. Thank you again for your kind feedback. - Scott H
Fantastic and helpful staff
Really helpful young man named Nick saw me struggling to load bags of sand onto my trolly as I have weak wrists, came over with a big smile, took over loaded my trolly and then even pushed my trolly to my car and loaded my boot after I purchased the sand. Lovely lovely man. Really fantastic service.
9 januari 2026
Omdöme utan inbjudan
Svar från Wickes - East Grinstead
Hi, Janet. Thank you for taking the time to share your review with us. We are delighted to see that Nick was really helpful and friendly during your trip, providing an excellent experience. Thank you again for your kind feedback. - Scott H
Ian should be an ambassador for Wickes
Ian should be an ambassador for Wickes: he is by far the most helpful person l have ever encountered in a retail capacity. Five stars is insufficient for his dedication to the role and ensuring complete customer satisfaction and service.
8 januari 2026
Omdöme utan inbjudan
Svar från Wickes - East Grinstead
Hi Richard, Thanks for taking the time leaving your review. We are happy to hear that Ian was able to help on your visit to your local Wickes store this is the kind of service we aim to achieve. Thanks again for the kind feedback. -JL
An excellent meeting with Danielle…
An excellent meeting with Danielle Stevenson regarding bathroom design. Very professional and creative, offering great solutions. Danielle took the time to understand all the issues - could not have wished for a better meeting.
19 december 2025
Omdöme utan inbjudan
Svar från Wickes - East Grinstead
Hey Adrian, thanks for your amazing review, and I'm delighted that Danielle was first class in our East Grinstead store throughout your bathroom design, enjoy your new space! - Dylan
Lovely staff
Really lovely and charming staff member named Nick assisted me in locating a glue gun, he dropped what he was doing and assisted me with a smile then even took me to the till and served me himself as the other cashier was busy with another customer. Really convenient store, well laid out was in and out with no problems at all.
9 december 2025
Omdöme utan inbjudan
Svar från Wickes - East Grinstead
Hey Michelle, thanks for your five-star review, and I'm glad you enjoyed the service from Nick in our East Grinstead store! - Dylan
Knowledgeable assistant-quick…
Knowledgeable assistant-quick -efficient - personable - organised a multi-order for home delivery in just a few minutes. Thanks Lindsey.
13 december 2025
Omdöme utan inbjudan
Svar från Wickes - East Grinstead
Hi, Martin. Thank you for taking the time to share your review with us. We are delighted to see that Lindsay was able to help arrange your delivery, providing great customer service. Thank you again for your kind feedback. - Scott H
Danielle at Wickes East Grinstead was…
Danielle at Wickes East Grinstead was very professional and a pleasure to deal with
28 november 2025
Omdöme utan inbjudan
Svar från Wickes - East Grinstead
Hi Leo,
We appreciate you taking the time to share your experience. We're glad to hear that you found Danielle professional. -Ellysse
Andrew was very helpful when ordering…
Andrew was very helpful when ordering from the Dulux color mixing service. He was knowledgeable and made my order a lot easier.
27 november 2025
Omdöme utan inbjudan
Svar från Wickes - East Grinstead
Hi Alicia, Thank you for telling us about your visit to our East Grinstead store and in particular the great customer service you received from Andrew who helped you with the paint mixing service. Many thanks for your five-star review. DG
Great customer service
Great customer service from Sam at East Grinsted
26 november 2025
Omdöme utan inbjudan
Svar från Wickes - East Grinstead
Hi Lynn,
We're happy to hear that Sam provided great customer service. Thank you for sharing your feedback with us. -Ellysse
Great design ideas /solutions…
Great design ideas /solutions installation was professional great experience all round
15 september 2025
Omdöme utan inbjudan
Svar från Wickes - East Grinstead
Hi, Caroline. Thank you for taking the time to share your review with us. We are pleased to see you had a great experience all round regarding your design and installation. Thank you again for your kind feedback. - Scott H
Went the extra mile
Have used many DIY stores, but today Lidia went the extra mile, was so helpful
13 november 2025
Omdöme utan inbjudan
Svar från Wickes - East Grinstead
Hey David, thanks for your positive feedback and I'm glad that Lidia was really helpful throughout your visit to our East Grinstead store! - Dylan
Jake higham
We would like give Jake higham (assistant manager) @your east grinstead store 5 stars for his courtesy , brilliant service , amazing communication and all round 100% effort to turn around a disaster from Wickes automated / online services and bad communication from & including your customer services dept. Jake went above and beyond to provide us our materials to finish our project ( that was literally across the road from your branch). He listened to all the things we had gone through and proved that human interaction and communication is 100%better than relying on computers. We highly recommend Jake as an individual who went above and beyond to help. As for wicks online & customer services no stars !!
29 oktober 2025
Omdöme utan inbjudan
Svar från Wickes - East Grinstead
Hi Mr Lee Bulpitt, We appreciate your feedback and are so glad the assistant manager Jake higham delivered such great support. We're happy to hear that their service and communication helped resolve the issues you experienced with our online services. We value your recommendation and will share your kind words with the team. -LC
Ian at the East Grinstead branch is…
Ian at the East Grinstead branch is always very helpful. If you have a problem he will do his best to resolve it. Thanks Ian.
30 september 2025
Omdöme utan inbjudan
Svar från Wickes - East Grinstead
Hi John,
We're happy to hear that you had such a positive experience at our East Grinstead branch. It's great to know Ian is always very helpful. Thank you for your feedback.
-Ellysse
Very disappointed with our local wickes…
Very disappointed with our local wickes today. You have illegally advertised a product at the incorrect price, then argued to point about it, rather than apologising about it.
And shame you don't have the decency to honor to price you were advertising it at. We will take our business elsewhere going forward.
5 oktober 2025
Omdöme utan inbjudan
Svar från Wickes - East Grinstead
Hey Emma, thank you for your valuable feedback and I'm sincerely sorry to hear about your experience in our East Grinstead store. If you can please reply back to the private message I've sent you on trustpilot, we can investigate this further for you. - Dylan
Stress free process
My mother decided she needed a new kitchen. We were led through the choices and design by Ryan Moore at their East Grinstead branch. We explained we had a budget and Ryan kept too this. Ryan was very thorough, throughout the whole process and very knowledgeable. He made several suggestions that we had not thought of. The whole choice and design process was made easy and we are very happy with the results of the whole design process. We are now awaiting delivery and installation over the next few weeks. Thank you Ryan
29 september 2025
Omdöme utan inbjudan
Svar från Wickes - East Grinstead
Hi Rodney,
We appreciate you sharing your feedback. We're happy to hear that Ryan provided knowledgeable service, kept within budget, and made the design process easy for your mother's new kitchen! We value your comments and hope you are happy with the completed installation.
-Ellysse
Great store
Great store, especially Ian who is always so helpful and friendly
29 augusti 2025
Omdöme utan inbjudan
Svar från Wickes - East Grinstead
Hey Elaine, thank you for your five-star review, and I'm glad you enjoyed the service from Ian in our East Grinstead store! - Dylan
Great customer service at checkout
Ben made my experience great today. A simple transaction for a water butt and one other item. I asked if he would carry it to my car. He said he would get a colleague to help. A lovely chatty, smiley young girl helped me straight away and said to enjoy the rest of my day. Left with a huge smile on my face from two wonderful young adults.
15 juli 2025
Omdöme utan inbjudan
Svar från Wickes - East Grinstead
We're happy to hear that you had such a positive experience in our East Grinstead store. It's great to know that our team members were so helpful and made your day brighter. Thank you for sharing your kind words!
- PP
Amazing utility room!
Dani - thanks for designing and help us to realise the transformation of our problem room. Looks great and your support throughout the process was excellent.
7 juli 2025
Omdöme utan inbjudan
Svar från Wickes - East Grinstead
We're happy to hear that the transformation met your expectations and that our support was helpful. Thank you for sharing your positive experience with us! TW
Thank you to the friendly staff in East…
Thank you to the friendly staff in East Grinstead particularly Ian super friendly and helpful, definitely this will be my regular store.
1 juli 2025
Omdöme utan inbjudan
Svar från Wickes - East Grinstead
We're happy to hear that you enjoyed your experience in our East Grinstead store! We appreciate your kind words regarding our team, especially Ian. We look forward to seeing you again!-GS
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