Wickes - Dunfermline Omdömen 143

David in the dunfermline branch was a star tonight. Helped me find what I needed. Lifted it for me. Got me a trolly and then escorted me out and helped me load the car. 5* service.

David was extremely helpful and knowledgeable in assisting with the purchase of timber/materials for a decking project. Great service, 5 stars

David was extremely helpful for me today, I needed 4 slabs and a bag of sand and was struggling due to injury, he lifted the slabs off the shelf for me and even loaded my car without me asking... I owe him a bag of doritos 😋

Nikki was very helpful and friendly while mixing us paint sample. Would come here again due to customer service and pick it over other competitors

Janis and Nikki were brilliant! They were extremely helpful, with lots of suggestions on how to find the perfect colours of paint!

I called with a query about top soil at my Dunfermline store and was offered broken bags at half price. When I went David met me, got the bags (and found the other garden product i was after), then loaded everything into my car for me. Great help and great value

The store had everything i needed at really good prices.
I purchased gloss paint, two different wall emulsions,
rollers, brushes, masking tape.
Plus laminate flooring and underlay.
All available in the store, and at very attractive prices and offers.
Wickes is a great store for all diy requirements.
One staff member called Nikki, was extremely helpful, very friendly and made me feel very pleased that i had chosen the Dunfermline store.

Marius helped us create our new kitchen. He was super helpful and patient with all our questions we couldn't have asked for a better service.

Lovely first visit, Lisa was very accommodating.

PLEASE TAKE A SECOND TO READ THIS REVIEW AND SAVE YOUR MONEY. Although I've gave 1 star as my actual rating is ZERO!!!!!

Avoid Wickes at all costs — one of the worst customer service experiences we have ever had.

Wickes were incredibly friendly, responsive, and attentive while they were trying to secure our business and take our money for an £9,000 bathroom installation. The moment payment was made and problems started appearing, their entire attitude changed. Customer service became dismissive, slow, disorganised, and utterly exhausting to deal with.

What should have been a straightforward installation completed within days turned into months of delays, disruption, poor workmanship, and constant stress for our family. We were left dealing with damaged items, unfinished remedial work, poor finishing, incorrect fittings, sealant issues, and repeated failed promises about completion dates. What was supposed to be a 5-day job ended up taking 2 ½ months to complete. To make matters worse the waste material and rubbish from the installation was left lying on our driveway for over a month awaiting collection. This took numerous calls and emails which was really frustrating. The original fitters were eventually fired/removed from any further contracts due to them being incompetent and such poor tradesmen.

The communication from Wickes was absolutely appalling throughout. Nobody called when they said they would. Updates had to be constantly chased. We were repeatedly passed between departments and individuals, with nobody willing to take ownership or responsibility for resolving the situation properly. Every interaction felt like a battle just to get basic answers or action. Even to this day I am still having to email and call them every day fighting for the embarrassing compensation they offered. I have called and emailed them about 50 times over the past week and the customer service representatives are hopeless.

The entire process felt designed to wear customers down until they simply give up complaining. Wickes showed no urgency despite the disruption being caused to our home and everyday lives. We had to repeatedly rearrange work and personal commitments to accommodate delayed appointments and unfinished remedial visits because Wickes could not organise the project competently.

One of the most concerning aspects was that installers retained a key to our property for an extended period, causing genuine distress and anxiety for our family. Even then, the response lacked urgency and professionalism.

What is most shocking is how little Wickes seem to care once they already have your money. The polished sales experience disappears instantly the moment something goes wrong. Instead of taking accountability, they minimise problems, delay action and offer the absolute bare minimum in response to serious failings.

Even the Ombudsman acknowledged there were clear delays, shortcomings and failures in communication and organisation throughout this installation. Yet after months of inconvenience, stress, disruption and wasted time, Wickes considered £175 adequate compensation. That insulting figure perfectly reflects how poorly they value customers after the sale is completed. Avoid at all costs and take your hard eared money to a competent retailer and do your research online as Wickes has many cases like this. I wish I had checked this out or I would have never gave them a single penny.

Wickes market themselves as a trusted home improvement company, but our experience exposed a business far more interested in securing payments than delivering quality workmanship or proper customer care. If your installation goes perfectly, you may never see the real side of Wickes. But if anything goes wrong, expect endless chasing, excuses, poor communication, and a company that appears determined to do the minimum possible to make problems go away.

We would never use Wickes again and strongly urge anyone considering using them for kitchens, bathrooms, or installation services to think very carefully before handing over their money. Do a quick Google search and you will see this is a regular occurrence and take your hard earned cash to a competent retailer.

AVOID….AVOID….AVOID!!!!!

Huge new store recently opened in Dunfermline and they never manage to have anything in stock.
I want two cans of paint they have 1 etc
Therefore not only a wasted journey but then I order the 2 cans of paint , pay postage and when I open the box the can of paint is leaking all over the place. So now I have to waste another journey to return the leaking can of paint. Back to reliable B & Q~ more expensive however they always have plenty of stock whilist you have a huge empty shop.
Click and Collect ~ switched off at this branch
UPDATE: 09/05/26
Returned leaky paint ~ unable to get another tin as they have none in stock.
Can they send me another tin ~ yes so long as you pay another delivery charge . O and the price has gone up so you will have to pay that as well? Do not think so .

As you can see from the meaningless reply Wicks 'DO NOT CARE' ~

Lisa in the Dunfermline store was absolutely incredible, took time to help set up my Wicks trade pro and couldn’t have been more helpful. Top drawer. Thanks Lisa.

Brillaint! George McGachey from the Dunfermline Store sorted us out with a new utility to install in our garage conversion - we are using this as a gym and George brilliant captured our non standard vision an even repurposed a wine rack into a towel holder! We cannot wait for the instal and are really grateful for George for securing us a quick spot! Thanks again! ☺️

I need to make a special shout out to the manager in Dunfermline branch Caroline for going above and beyond sorting an order out for me and ensuring it was delivered on the day I asked for. Could not have been more genuine and helpful and it was much appreciated.

The units and appliances all of which Wickes does not manufacture were excellent. As for Wickes's installation only one word is needed to describe - Horrific by way of terrible workmanship. It is a long story but for potential new customers I would say consider very very carefully before you use this company.
One local area manager and two staff members at Wickes Head Office were good.
No more needs to be said.

What a pleasant experience. A man called David came to our rescue and was super helpful with helping us find the perfect colours for our home. The information he gave us along with the products he shown us really made our experience and decisions easy as possible. Thank you David!

Absolute brilliant experience and support from start to finish with employee david. I'm just a woman with an idea and I explained what I was trying to achieve with the materials I had for a garden project. He supported me in choosing the correct decking and helped me pick out the best wood. Absolute class banter and service with a smile. Project is already underway and cannot wait to see me finishing result. Which I'm sure I will make an appearance to show him my finished result. Smashing help david thank you so much.

Alec was very very helpful, got me what I needed 👏

#Dunfermline Wickes
I was in to exchange door latches and could not see a specific type. At the desk, i showed Nikki a screenshot of it from the website and she knew instantly where it was and headed off to collect it.
I took the opportunity to ask about Mitre saw that was only showing available in Stirling and Nikki looked at the possibility to order it for delivery and was willing to show me other models they had in stock in the Dunfermline branch.
It's great when someone offers the time to look at options and Nikki was a clear confident communicator, which i appreciated.

We had a brilliant experience with our kitchen purchase from start to finish. We met with Marius, who arranged a home measure and later had a meeting to discuss our options. We were guided through our purchase really well with no pressure whatsoever. We were given realistic timelines on the installation process. Our installation went flawlessly, managed by our fitter Darren (whom we could not have been happier with). Great team, great job. We couldn’t be happier with our new kitchen. Even the kids want to keep it tidy!