Wickes - Derby Omdömen 166

My deep gratitude for a member of staff from the Derby Store named Bev, who went completely above and beyond to help me today.

I have health condition and was feeling incredibly unwell, dizzy, and sickly while trying to shop for some home renovation materials. A wikes colleague had pointed me toward aisles 6 and 9, but in my condition, I was struggling to find the items and was on the verge of walking out empty-handed.

Bev noticed I wasn't well and kindly asked if I was okay. When I explained my situation, she immediately took charge. She walked around the entire store, collected every single item I needed, and personally escorted me to the till to ensure I was safe.

Her compassion, alertness, and outstanding customer service turned a very difficult, stressful situation around for me. She is a credit to Wickes, and I hope she is highly commended for her kindness.

Great staff and great local DIY store. Always friendly and helpful

Michelle served us when we had to return two tins of paint that didn't match the original colour. She mixed a tin using a sample of the paint we brought in and it's a perfect match. She was so helpful.

Whilst visiting wickes I came across two lovely women called Ellie and Shevie who were very busy picking deliveries but still had the time to help me with my project what a wonderful service this was thank you very much

customer service was absolutely brilliant couldn't fault wickes at all linda o was very knowledgeable and cared alot about all customers and shown alot of pride in her work

We have recently completed the installation of our new kitchen from Wickes in Derby. From the start of the process with our kitchen designer Reece to the installation by George we have been very pleased with the way the process was carried out.
Reece provided excellent guidance on what was available and we managed between us to create the best solution for our needs.
The installation was carried our for Wickes by George. George and his team were superb throughout and carried out the installation in an entirely professional manner with great care.
We can highly recommend.
We are looking forward to enjoying our new kitchen in the years ahead.
Thanks to all involved - Lynn and Stuart

We went to Wickes in Derby to choose our new kitchen. They have many kitchen to choose from on display which helped us to choose the one we wanted. Reece Moore was our Design Consultant and he came to help us create the new layout as we wanted to change the look of our kitchen. Reece designed the perfect kitchen that met our needs and processed our order for all appliances required too. Nothing was too much trouble for Reece as we were deciding on details such as sinks and taps and we spent quite a while with him in store getting everything sorted.
Fitting of the kitchen was arranged with Mark Harris and the end result is fantastic. Mark worked with precision and attention to detail at all times, he also managed other trades such as electrician and plasterer. We would highly recommend Wickes to anyone requiring a new kitchen.

We purchased our kitchen, bathroom and en suite from Wicks. Our product manager was Dimitri who was extremely helpful and very professional we are more than happy with the end result. We would like to thank the whole team.

Top knoch service 👌
Ellie and chevie was fantastic and very helpful
Alvaston wickes

Was served by Linda O at check out very joyful and full of smiles absolute pleasure being served by her first class service

We came to Wickes to buy our kitchen we were taken care of by a gentleman called Steve Smith and I honestly can not thank him enough , nothing was to much to ask for and the help and guidance we received from Steve was just fantastic, warm welcoming and extremely helpful not once did we feel pressured into buying any added extras or add on’s that weren’t needed and he was fantastic at keeping within our budget, I would highly recommend anyone that is looking to have a new kitchen or bathroom go to Wickes go and see Steve what fantastic professional and gentleman he is.

Linda O was great fast service very knowledgeable

Maybe it's time assistant Michelle at the Derby store retired if a simple polite question asking for the location of an item from an elderly couple in their seventies is too much trouble for her...

We got good experience to Wicks team specially for Design Consultant Mr Dmitri Mamajev . He is great person lots of help us kitchen design and other items. We much appreciate him. Much better price compared to other stores. Thanks again Wick

Linda O was extremely friendly and helpful. Would definitely recommend the Derby store.

We went to wickes whilst doing a charity project for a donation of paint. All the staff, in particular Linda O was extremely helpful and we left with a range of items including the paint to help with our project. Overall they were extremely helpful and generous!

Monday morning and the staff at Wickes Derby couldn’t do enough for me. Ellie helped me find a trim that I didn’t know existed. Her product knowledge is 10 out of 10

We are absolutely delighted with our new kitchen from Wickes and wanted to share what has been a very positive overall experience.

A huge thank you to Emily Cassidy, whose design skills were outstanding from start to finish. She really listened to what we wanted, brought creative ideas to the table, and helped us make the most of the space. The final design is both beautiful and practical—better than we had imagined.

Installation was handled by Phil and Geoff Simpson, and we genuinely couldn’t have asked for better craftsmen. Their attention to detail, work ethic, and pride in what they do really stood out. They were also incredibly calm and reassuring throughout, which made a big difference during what can often be a stressful process. The quality of their workmanship is exceptional.

We did experience some shipping delays along the way, which was frustrating at the time. However, once escalated, the situation was handled well and resolved. We’re particularly grateful to Kara, the Regional Installation Manager, for her support and responsiveness in getting everything back on track.

Despite the initial hiccups, the end result speaks for itself—we now have a stunning kitchen that we absolutely love. Thank you to everyone involved!

This is the second project we have worked on with Steve Smith. We were so impressed with his support and attention to detail.

Shaun Parker carried out and managed our kitchen renovation. He was extremely skilled, polite and helpful throughout the project, keeping us informed at every stage.

Very good and helpful service from Marlon. Tracked down an out of stock item and ensured and order was made and arranged delivery asap.