Wickes - Bridgend Omdömen 94

Bridgend branch is always our go to store. Very helpful staff.
We needed to take purchases back today, & Gwen gave us great service with a smile.
Gwen is such a cheerful lady on the tills

Always great stock, competitive prices. Friendly helpful staff, especially Gwen. Always smiling and loving her work, a credit to Bridgend branch. Thank you all.

A massive thanks for a wonderful donation to Litchard Primary. We are so grateful. I was so impressed with the ease of applying for the donation and communication from Ian and Kerry.
Your staff are so friendly and helpful so a huge thank you to Ian, Kerry, Gwen and the team 🙂

Thank you so much to Ian Hendra and staff for all their help. From Bryncethin Primary School

I visited the Bridgend store to ask if they could help for any donations to a local school for our outdoor learning project. (Odd items)
The staff helped me complete the community form, so lovely and even took me round store helping to get best value for the amount alowed!!!
So then after a month or so I contacted them to see if successful. New store manager Ian was wonderful. He sorted everything and donated resources we were desperate for. He went above and beyond with helping us recieve everything we chose plus the amount we had will go a long way to support throught the classes.
We cannot express how much we appreciate it. So thank you again Ian and staff from all the children at school who will now be able to learn and explore fully. We will send you photos soon. Legend!!
PBill

Great staff, always helpful and Megan on the till is very pleasant and friendly.

Your assistant, Kirsten, was extremely helpful in locating the product I required together with helping me pay by phone- something I rarely do!

Two staff at point of sale were super helpful today, particularly Gwen who opened my tradepro account. Prices on lots of items were already cheaper the competition before we get trade discount.

A lady called Gwen was at the checkout in Bridgend and she couldn't have been more helpful. I was buying the wrong saw for the job I was doing and she directed me towards the right one without making me feel stupid. Enormously helpful.

My first experience buying a kitchen and I was a bit apprehensive. Then I spoke to Colin, my kitchen designer. He was absolutely wonderful and easy to talk to. With a fairly small budget which he understood he made me fill like I had a large budget. The process was very easy and kitchen was good quality. Thanks wicks and especially Colin.

The team couldn't do enough for us. Ordering the exact item we needed and service with a Happy positive attitude. We love coming to your Bridgend branch.

I use wickes a lot as they’re well priced and have really helpful staff. Chico helped me today, friendly and informative - much appreciated!

I wanted to update my kitchen as its so outdated. Jade came to look at it and we had a good chat about my requirements. Needless to say when I came for the review I was nearly blown away, there's nothing Jade doesn't include and how she navigated and changed things was awesome. If only the price had been right and that meant I'd have to go for a lower spec kitchen I'd have gone with Wickes. So it was because of the quality and price not the brilliant service from Jade. Thanks Jade , Wickes have an awesome member of their team in Bridgend

Dylan R was extremely helpful, respectful and very polite. Nothing was too much trouble for him. He went above and beyond.

I was struggling to find the door handles I wanted. Kerry was super helpful in helping me and explained to me the parts I’d also need which I wouldn’t have known to buy also. Great experience very helpful staff. Thanks Kerry!

Very friendly and welcoming staff, they're always happy to go the extra mile for you. Bridgend is my local Wickes, one member of staff "Laura" is a credit to her team and management. Her politeness, enthusiasm and professionalism for the job and to her customers is very energetic.

Staff always happy to help,professional and friendy.

I’m sorry that I cannot recommend 0 stars. Colin in Bridgend, the person responsible for bathroom and kitchen fittings, was extremely unhelpful and dismissive during our appointment. He could not work around his agenda despite us trying to explain several times what we were looking for. He spoke over us and refused to listen. He cut the session short and would not engage further in the design appointment as he felt that he was not going to get a sale from us, which was completely incorrect as we have two bathrooms in need of updating. In the interest of transparency we did state that we had a design appointment elsewhere and I think this was not what Colin wanted to hear. He repeatedly said that we were wasting his time and he would not be able to help us within our hour time slot, which was allocated to us via the online booking system, not something that we requested ourselves. The only persons whose time was wasted was ours, as we travelled over 30 minutes to get there to treated so poorly. We were extremely upset leaving and made a complaint to the store manager as a result. I never leave negative reviews, however I feel very strongly that anyone who is considering Wickes Bridgend, specifically Colin as your designer, needs to be prepared to met with dismissive, arrogant and rude behaviour.

Fantastic service ,1st class ,Ciaran was the most helpful polite employee, will definitely visit Wicks again ,sadly there are not too many helpful staff in big shops these days

Had a great visit to my local Wickes. Needed some PIR insulation and an insulation saw to go with it. Kirsten took the time to show me the available saws, and talk me through the ordering and delivery process. Well, in fact, she did everything. Friendly and very helpful!