Wickes - Anerley Omdömen 

I had issue with the delivery of the Madison kitchen I ordered from Wickes. Various parts of the order were delivered to a different address, missing items etc. I was at my wits end and was o the verge of logging a complaint but thankfully, with the help of Anna (Operations Manager at Wickes Anerley, the issues were promptly resolved. She was professional, efficient and took ownership of the problem. Thanks to her, the whole experience was turned around. Great customer service!

Huge shoutout to Mr. Afrim at the Wickes Anerley branch, he absolutely deserves a 5 star review.
He is always so helpful and patient. Every time I’ve gone in and he has assisted me, the items I’ve bought have always been the right fit or perfect match.
I think it’s because he really takes the time to listen and understand what I need. I truly appreciate his help.
Thank you, Mr. Afrim.

The toilet seat is a perfect match!

I bought some plaster & a single 4x8 plasterboard. It was a dry day not paticularly windy but after paying for the goods & pushing the trolley to my car a gusto of wind blew the plasterboard & snapped it 😳. I put the plaster in the car & took the board back to see if i would get an exchange. I didn't fancy my chances but after explaining to Harison at Anerly what happened, with no hesitation & to my surprise he said it was fine to swap it, which i did cut it made sure to cut it to the length I wanted in the shop. I'd like to thank Harrison & all the Anerly team, as they are all great & very helpful. That's why I like going there more than the other DIY shops.

Amazing customer service from Yass
Very professional and polite

So I went into Wickes today and got served by Anna & Ahim . I’m old school and I like to be served properly these guys came up with the goods. Great service the old fashioned way.

I had the pleasure of visiting Wickes Anerley today and was served by a member of staff named Josh. From the moment I approached him, he was friendly, professional, and incredibly helpful. His approach to customer service was exceptional he went above and beyond to make sure I had everything I needed and answered all my questions with patience and a genuine smile.

It’s rare these days to receive such attentive and personable service, and Josh truly made my visit stand out. It was one of the best customer service experiences I’ve had in a very long time. He’s a real credit to the team at Wickes Anerley, and I hope he gets the recognition he deserves.

Thank you, Josh – you turned a regular shopping trip into a genuinely pleasant experience!

Katrina Harris, my Wickes kitchen designer, was a joy to work with. I had no real idea of how I wanted my kitchen to be, but with expert and patient advice she guided me through the whole process and made it very straightforward. I now have a beautiful installed, high quality kitchen, at a great price, and I couldn't be happier. The installers were wonderful, too. I came to Wickes on recommendation from a friend and I would definitely recommend them to others.

Had to buy a couple of internal doors, staff where very helpful in finding bits that I needed, and Abbie on the till was friendly and courteous.

The store had exactly what I needed and Abbie was very pleasant and helpful.

I went to wickes on Saturday 10th May in the morning with my husband to buy tiles. I needed help and approached store assistant Courtney. He was fantastic he helped me select the right tiles and check other products and went up to the showroom multiple times with me.He helped me complete the purchase and load 18 boxes of tiles from shop floor to my car. His smile, mannerism and willingness to help made my experience seamless and stress free. I dread going to DIY stores as its hard to find staff to help but this time it was a great experience. Thank you Courtney.

Anna and Dan were absolutely brilliant when we visited this morning. They went over and above to help us get the tiles that we needed and we are hugely grateful. It’s lovely to see that kindness and customer service still exists, thank you to the whole team at Wickes Anerley

All very friendly and helpful staff I go in there frequently and there is never any problems always there to help me

Was helped today by a lovely lady called Kay, she was polite, helpful & gave great advice.
Cheers
Paul Harrison

Anna and Afrim were so helpful, as a DIYer it really helps having people in store who know what they’re talking about and are proactive about helping. Thank you so much guys for your help.. I’ll be back!

I must name one person who went beyond the normal level to provided excellent service. Kay served me and despite my dithering with my finances she made an extra effort to help. The goods were purchased and the delivery organised with efficient professionalism and courtesy

Phil

Michelle from Gilford served and she was very helpful and supporting even though she was not fully familiar with the store. If needed to I will seek her for help

Sree has been great at helping me design my new kitchen, very knowledgeable about the product range and flexible at making several adjustments to the design when it was needed! Super helpful and patient, and explained everything very well also.

Service was amazing! Kay was warm and welcoming and very knowledgeable about the entire product range in the shop.. she made my experience a pleasure absolutely second to none customer service here I would recommend.

The designer Sree was very helpful and nice person to work with. So happy to work and create my kitchen design with her. hughly recommend wixjes for theri deaign service

I had my visit design consultation with Sree at Anerley. she was excellent in every way. Very good advice to what I wanted. She was very pleasant and patient.