Wickes - Aintree Omdömen 

I would like to say a huge thank you to Mark Hewitt from Wickes Aintree for his absolutely fantastic service!

From the moment Mark walked into our home, I had a really good feeling that he was the right person to design our dream kitchen. And I was absolutely right!

Mark was incredibly friendly, professional, patient and easy to talk to. He really listened to what we wanted, understood our ideas and helped us create a beautiful kitchen design.

He made the whole experience so enjoyable and stress-free. You can tell he genuinely cares about his customers and takes pride in his work.

We couldn’t have asked for a better person to help us with our new kitchen!

Thank you so much, Mark Hewitt! You are a real credit to the Wickes Aintree team. We truly appreciate all your help and would highly recommend you to anyone planning a new kitchen! ❤️

Mark Morgan helped us with our new kitchen. he made the experience really seamless. He helped us a lot went above and beyond what he had to do. We just want to thank Mark for all his help he is a real asset to the Aintree Wicks store.

Mark was very friendly and very helpful, especially letting my elderly parents take there time. No pressure and a pleasant experience.
Top marks.

We were served by a lovely young lady called Amelia. Nothing was to much trouble for her to help us decide on our kitchen first class customer service.

I orded a kitchen from wickes kitchen aintree and the whole process was so simple but we had a small problem with parts missing but huge thank you to Lewis for giving us such an excellent and fantastic customer service was so respectful and understanding and went the extra mile to helping in everything with the order if anyone orders a kitchen from there ask for lewis.

Just had a complete kitchen installed by Wickes. I am really happy with the whole process and outcome.
At the first visit our designer Yousef listened to what I wanted and made sensible suggestions for changes. Seeing the design as a computer drawing was helpful. At no point did I feel pressured into agreeing to something I wasn’t completely happy with.
The detail of the costs was clear and accurate with no hidden extras. The fitters were good at keeping in touch and were professional, careful and accurate with the installation.
My only minor complaint would be the length of time between ordering and final installation, but again that was made clear to me before I committed to anything.
Really happy with the result. Well worth the wait.

I requested a home visit for a kitchen to be measured from Wickes in Aintree ..and although i did not choose wickes it was not because of the service I received its just I wanted a different style from another store Amelia my designer from wickes was lovely .came to my home to measure up and was excellent with all my appts at the store...she was.extremely helpful , knowledgeable ..easy to engage with and nothing was too much trouble for her ..she is a credit to your store

My experience with Wickes from start to finish was great. I went into wickes spoke to Designer Mark Hewitt. He arranged to come out to measure up my kitchen on a day that was best for me. He then designed a bespoke Milton Range kitchen. Sent me the plans & then arranged for the installation to take place. That went smoothly & I am delighted with my new kitchen .

We were planning to completely remodel our kitchen and looked around different suppliers for ideas and designs. We had previously had Wren out to design our kitchen but we were put off with the price, the pushy designer to get us to place the order as soon as possible and constant phone calls. This experience had put us off using them and decided to look around and we are so glad we did. We went to Wickes Aintree and were able to look around without constantly being approached by staff, we looked at different designs and colours but kept returning to one kitchen which both me and my husband both liked. This was when Mark Hewitt approached us and asked if we needed any help, we explained we were just looking and he replied if we needed any help to give him a shout. This instantly put me at ease, no pushy salesman. We approached Mark a short time later, we explained what we were after and changes to the kitchen we were planning, he arranged a date and time to suit us to measure up and make some designs. When Mark came he was so polite and everything we were wanting was no problem at all. A few days later Mark called to say our design was ready and we could meet up with him when it was convenient to us. Mark's design was better than we could have asked for. He even added the corner larder cupboard, leaving the back open to give us access to under the stairs and create a large walk in pantry utilising a dead space. We took the design and costs away to have a think about it and if we wanted to make any changes. We returned back ro the store a couple of weeks later and placed the order, in this time there was no pushy sales calls, no hassling like we had previously had. As we were moving the back door and putting in a new window the delivery date was left until we had confirmation of start dates from our builder. We placed the order in October but the delivery date was arranged for February due to our builder having a full workload. This was not an issue for Wickes. The delivery arrived, yes we had items which were missing but Mark was very quick to chase these items and were delivered a couple of days later. The plans that Mark had done were forwarded to our builders along with his contract details for any issues they may have had. Mark is a great asset to your store and goes above and beyond for his customers. Thank you so much Mark I will happily recommend you to anyone looking to get a new kitchen, he is very professional and a great person to work with.

From start to finish my 'new kitchen' experience could not have been any better. Mark Hewitt was my planner, and nothing was too much trouble, no question I asked was made to seem too trivial, and he listened and helped me make all the right choices. He was mindful of my budget, and even after I changed my mind on the style of kitchen after it had been planned I was not made to feel it was an inconvenience in any way.
My installer with Wickes, Michael Pritchard was a pleasure to have in my home ... and what a fantastic job he has done. A really tidy worker, and all fitted to the highest standard. All the trades he brought in (Plasterer, Electrician, Gas) treated my home with respect and were polite and courteous.
I am absolutely delighted with my kitchen and the service provided by Wickes Aintree. Thank you Mark and the team. Happy customer.

We chose Wickes to instal our new kitchen because from the first contact they were so professional. The design consultant went over everything over a coffee, she then came into our kitchen to measure everything, even returning to confirm a measurement.

The new kitchen arrived on the date specified, and the fitting was completed professionally and on time

However it all went downhill from there - first of all we had to find for ourselves the instructions for all the integrated appliances to then understand how they worked

Now, 4 weeks+ on from completion, we are still waiting for the removal of the old kitchen and assorted packaging on the new kitchen. We have had 4 conversations (there will be 5 tomorrow as today is Sunday) to customer services, each time with a different person, but the same outcome - "we apologise, I will sort this for you, it'll take 3 - 5 day.

In the meantime we are left with serious access problems. This has really taken the shine out of a 'shiny new' kitchen

** I noticed the reply from Wickes came soon after my review, same apologies but still no action - as expected ai suppose

My experience was because of a young man named Jack at the aintree liverpool store,he went above and beyond to find the item I wanted which was not on the shelf but showing on the stock list ,he found the brackets i wanted after searching, well done Jack most people would have just said we can't find them but not Jack, thank you Jack . Came away happy got the job done thanks to him.

I am genuinely shocked by the level of customer service I received at Wickes Aintree today.

I collected a very large and heavy item with my elderly mother. The male member of staff who brought my order out didn't greet me, didn't ask if the order was mine, and simply pushed the heavy item towards us before walking away. At no point did he offer to help us load it into the car.

We were clearly two smaller women, one of whom is elderly, struggling with a large, awkward item. To make matters worse, there were multiple members of staff outside, including a male member of staff, who watched us struggling but didn't offer any assistance.

I went back inside and explained how disappointed I was. Although the lady on the till apologised, I didn't feel she was particularly concerned and it felt as though she just wanted to move on from the complaint rather than address it.

Thankfully, my mother and I eventually managed to get the item into the car ourselves, but it shouldn't have been left to us. I've shopped at B&Q, Toolstation, Home Bargains and many other retailers, and staff have always been far more willing to help with large purchases.

This experience left me extremely disappointed. Based on the customer service I received today, I would not shop at Wickes again especially aintree store.

Im actually disgusted.

Efficient and professional, no issues, all planning done in good time and kitchen delivery arranged promptly, competitive price, would recommend them.

Met with a kitchen designer, Mark Hewitt at the Aintree store. He swiftly booked us in for a house visit for measuring and then for the design visit back in store. Mark has been a delight to work with and has planned us what will be our dream kitchen!

I came to the Wickes store in Aintree, to discuss bathroom designs for both our main bathroom and ensuite. I was assigned Mark (Hewitt) as my bathroom designer.

Mark was friendly and very knowledgeable in his area of expertise and designed two outstanding bathrooms to suit our needs. We kept tinkering with the layout until we were both satisfied with the end product. His attention to detail was superb.

Mark also arranged to get the order delivered in record breaking time, as we had organised our own fitter, who was keen to start the work as soon as possible. Mark was always available for queries and got the job done.

10 out of 10 for Mark and Wickes, I would highly recommend.

Paul (satisfied customer)

Yousef (and indeed the young lady who accompanied him) was extremely helpful and polite, really listened to me and what I envisioned, I was offered solutions that didn’t feel in any way generic but specific to me. It helps that he’s a local lad too so knows the layout of my style of house, inside out.

Excellent customer service

He’s an asset to Wickes customer service and satisfaction

Great service.
I received very professional and friendly service in response to my issue.
The guy who dealt with me first was great( sorryI did not get his name) and then Andrea went the extra mile. Thank you.

Female member of staff (sorry I can't member her name) Fri 3 July, approx 5.30pm Aintree store really helpful, professional, polite and amazing personal touch when I struggled to find an ordered item online. All other staff were great, like proactive and relaxed but I had most interaction with lady behind the till. I'm not a regular Wickes customer but deffo recommended.

The lady was due to come to my house at 10.30am but she had car trouble and didn't actually make it to mine until about 3pm. She came into my house and said 'is it a new kitchen you are looking for'. In actual fact, the appointment was to look into a new bathroom suite! To be honest with you, I didn't really fee a great vibe from her. She has made an appointment for me to come to Wickes on Friday at 1pm (I think). I would like to cancel this appointment please.