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I received a machine that had an issue from the manufacturer, and WLL showed up and coached me through home repair trials, gave me instructions to send it back, and then when it was repairable, did it and took videos to show me that it had been completed to spec. Wayne, Nick, and the customer service staff were helpful, professional, were willing to do a full replacement to make me whole after the frustration with the manufacturer's QC issues. Overall, in a non-ideal situation, WholeLatteLove were a good vendor to have gone through, and expedited the return of the machine to me so I could get my caffeine fix quickly!

I am looking to get into the espresso world so I was browsing on the website and found the GCP e24 with a solid 499 price (100$ off) + a 50$ memorial day discount. I added the machine to the cart and to my surprise, there was a scale and a milk frothing pitcher included. All that for 449 USD. I was ready to purchase but they wouldn't let me order since im in canada, so I go to the canadian site just to meet a 829$ CAD msrp (599 USD), no deal, discount or bundle. I chatted with sale support but they proceed to tell me all the factors that could affect the price like tarifs and conversion rate but the MSRP's are exaclty the same, just no discount or nice deals for Canadians I guess. I dont think I'll continue browsing on this site.

Just a few days before Christmas of 2024 I had a major electrical problem with my Bezzera Duo MN, and needed to send it back to WLL for repairs under warranty. I shipped via FedEx, and unfortunately the machine arrived to WLL damaged from transit. After some time and pictures shared from tech's at WLL, FedEx covered the damage to my machine, but we needed the frame and side panels from Italy. Unfortunately international shipping in early 2025 was a nightmare, and it took many months for the parts to arrive. All the while WLL kept me updated and informed of the delays and progress. Once the parts were in, they prioritized my repairs (both from shipping and the original electrical issues), kept me updated, and once the machine was ready they shipped it back via UPS ground. Once back in hand the machine seemed to work even better than originally, and I had some difficultly re-installing my drip tray and the head of tech support sent a video of how to fine tune the fit and get it all settled. Amy from technical support was a great communicator throughout the entire process, and Nick who actually repaired my machine took great care and serviced it with great attention to detail. The shipping issues were out of our hands, but my interaction with the tech support and repair staff at WLL was great, and I'm happy to send my machine back in 5 years for a routine servicing.

My Gaggia Carezza is 20 or 21 years old. It isn't made anymore.

Finally the steam quit working after all those years of faithful use. Peter was very helpful and sent me some info but I decided not to try to replace the thermostat and found a local chap who worked on espresso machines.

If I ever had to buy another machine it would definitely be a Gaggia which I am sure would outlive me!

Sage was amazing, a sense of humor that made my day. Quick and direct with the perfect information on my water concerns. Many thanks!

Great products and excellent fast service.

Fast and easy. I was looking for an E&B Lab mocha pot. Luckily, this site had them in stock. Ordering was quick and easy. The product shipped and arrived quickly. I love this mocha pot and would use this site again.

Purchased Gaggia Accademia 2022 in Dec 2024. Started getting E14 error which is related to boiler not heating up. While I had the option to send the machine in, Tim from technical support was incredibly helpful by walking through entire process of testing what the issue might be. Video link showed how I can open the machine and test components, more specifically thermostats, that could be defective. Once determined, Tim sent the replacement parts which got the machine back working.

Thank you Tim for all your support and meticulous walkthrough to identify issue and resolve.

Wayne helped me fast with fixing my espresso machine, appreciate it!

Sent me a damaged machine. Made it incredibly difficult to refund and exchange and had to go through CC company to dispute. I do not recommend using this company.

Sage was great.
I am dyslexic and typing can be an issue for me at times. She was patient and very attentive in helping me get to a solution.
Thank you so much,
Jim

Seamless. Very quick ordering.

Sage in Tech Support help me understand the way the new machines handle bean sensing vs my older Saeco. I will be buying a new Cadorna here as a result

Kenzie is very knowledgeable and extremely helpful. she gave me all the information needed to make an educated decision.

WholeLatteLove great company.
I ordered a Bezerra Aria and it arrived in Florida just a week later. The machine was perfectly packaged and I absolutely love it!

My system came with flow control. After trying it a few times, I noticed the gauge on the brew head was indicating 12 bars while the pump pressure was showing ~9 bars - which isn't possible.

I contacted the online help desk at WholeLatteLove. Within just 5 minutes of starting a chat, they confirmed they're sending me a new brew head pressure gauge!

Fantastic customer and technical service!

I bought my Gaggia coffee machine from Whole Latte Love in 2020. Great company and very easy to work with. Fast forward 5 years when I had my first technical issue. After reviewing the website I setup a call with a technician and within a day Tim sent me an email troubleshooting my issue and providing guidance through videos and photographs of where to inspect the machine. The issue was resolved before even getting on a call, but I decided to have the conversation as I had a few additional questions. The call was handled very efficiently and Tim was super helpful. My issue was resolved, only needed a new o-ring, and I went happily on my way. Tim sent a summary email and I cannot thank him enough. Great experience all around and I added a regular subscription of beans in addition to the kit to help with the problem. Thanks so much.

Alyssa and Zack were awesome!
They took the time to answer all my questions and made me a great deal on the machine I wanted. I was about to purchase another machine from SCG
and I’m very happy I contacted Whole Latte Love. I should receive my machine next week and quite excited for delicious espresso drinks.

I have been renovating my machine and getting it updated with new parts, and in doing so, realized I needed a new boiler probe. WLL has a great spare parts directory with easy-to-understand parts diagrams and inventory of parts. The boiler probe I needed was on backorder and the website & sales technician I spoke with both noted it would be 2-4 weeks for delivery. That has turned into quite a bit more and customer service has been kind in communicating that to me. I recommended they update that information on the website to better manage expectations, and Brynne in customer service was exceptionally receptive of that feedback! Although I'm waiting longer than expected for my replacement probe to deliver, (from Europe... makes sense today?!?!), there's not much WLL could do differently to improve that, except to refresh backorder timelines for setting better expectations!

I'm still happy with the service I'm getting!

Josh

WholeLatteLove's customer support chat is a lifesaver!!! They are so responsive and give thorough, relevant help, diagnosing issues and directing you to the appropriate step-by-step videos from their extensive library. It makes it doable to maintain the utmost quality without spending the arduous troubleshooting/research time that no home barista has (and some simply don't like), by having professional guidance right at your fingertips!! THANK YOU guys!