Whitegates Woolton Omdömen 

149
TrustScore 4 av 5

4,1

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Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

The team at Whitegates were excellent when I was purchasing my house. Very responsive, professional and friendly. Compared to other estate agents, they seemed very honest and trustworthy. Special shou... Se mer

Betygsatt 5 av 5 stjärnor

I would like to personally thank Lucy from Whitegates in the Woolton office for all her hard work in getting our sale completed. We had a difficult drawn out process due to issues outside of our... Se mer

Företaget har svarat

Betygsatt 1 av 5 stjärnor

They changed price of house without consultation.They did not keep to their original cost estimate.Allowed buyer to take down whitegates board and market the property even before completion had taken... Se mer

Företaget har svarat

Betygsatt 5 av 5 stjärnor

We had a great experience with Whitegates Woolton during our home search and purchase. The whole team was very professional, helpful, and supportive throughout the process. A special thank you t... Se mer

Företagsinformation

  1. Fastighetsmäklare
  2. Fastighetsförvaltning
  3. Mäklare
  4. Hyresförmedling

Informationen kommer från olika externa källor

Since being established in 1978, Whitegates has been at the forefront of estate agency in both innovation and providing value for money services to house buyers and sellers. The principal aim of Whitegates is to provide all customers with a highly professional, efficient and courteous service delivered by highly motivated and experienced staff with local knowledge of their area. Whitegates has currently fifty branches across the North of England. These expand across the following regions; Yorkshire, Midlands, North East, North West and Wrexham (North Wales). Our branches offer a free valuation service and handle all aspects of Residential Sales. Additionally the majority of our branches provide a Residential Lettings service that can assist with both prospective tenants and landlord's requirements. The South Liverpool office of Whitegates is situated within the popular residential area of Woolton village with its unusual blend of old and new properties sitting comfortably side by side. Woolton village and the surrounding area offers a wide range of housing to suit every taste and need from quaint terraced cottages (some of which are grade II listed and within the conservation area) to traditional family homes, which line the adjoining roads. For the more discerning buyer, there are a large number of substantial detached properties scattered throughout the vicinity. There are a variety of shops and leisure facilities on hand with two major supermarkets, cinema, public swimming pool and library to name just a few. There is also a wealth of low profile evening entertainment to chose from with wine bars and restaurants dotted throughout the village. The area is well served for schools and public transport. Car users have easy access to Queens Drive and both the M57 and M62 motorways. With all the facilities Woolton village has to offer it is definitely worth making us your No. 1 estate agent when you are looking for your new home!


Kontaktuppgifter

4,1

Bra

TrustScore 4 av 5

149 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ingen aktuell inbjudningshistorik

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4,1

Alla omdömen

(149)

11 omdömen under de senaste 12 månaderna

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Betygsatt 5 av 5 stjärnor

Trustworthy estate agents

The team at Whitegates were excellent when I was purchasing my house. Very responsive, professional and friendly. Compared to other estate agents, they seemed very honest and trustworthy. Special shout out to Lorraine, without her I am not sure the transaction would have gone through!

19 december 2025
Omdöme utan inbjudan
Betygsatt 4 av 5 stjärnor

Woolton house sale

Very grateful to have completed on the sale of my house with Whitegates. I found the team very responsive, and they managed viewings with efficiency. They are courteous and professional. I have dropped a star here only because of some dissatisfaction regarding price drops as the process went on, about which I was a little uncomfortable. It also became clear that 'offers over' does not mean what it says on plain reading, and it is seen by buyers as just a figure to be negotiated down, not as a minimum the seller will not go beyond. It is therefore meaningless and I feel it is misleading for sellers. I would recommend Whitegates to others.

16 juni 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

We had a great experience with…

We had a great experience with Whitegates Woolton during our home search and purchase. The whole team was very professional, helpful, and supportive throughout the process.

A special thank you to dear Mandy, who was especially friendly, kind, and patient. Her warm personality and positive attitude really made a difference for us.
I would also like to thank the dear Paige who did her best to send updates and kept up with everything. She was also very helpful and supportive.

We truly appreciate all the help from the entire team and would highly recommend Whitegates to anyone looking for a property.

16 juni 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Lucy at Whitegates Woolton🤩🤩🤩

I would like to personally thank Lucy from Whitegates in the Woolton office for all her hard work in getting our sale completed.
We had a difficult drawn out process due to issues outside of our control however, Lucy perceived and most importantly of all communicated and updated us throughout the entire process,
I will be using Whitegates moving forward for any future buying/selling,
Good luck to the team at Woolton and take care.

Andy & Joanne

6 mars 2026
Omdöme utan inbjudan
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Svar från Whitegates Woolton

Thank you so much for your lovely review, Andy & Joanne. We’re delighted to hear that despite a challenging and drawn-out process, you felt supported and well communicated with throughout.

Lucy will be so pleased by your kind words — she really does go above and beyond to keep everything moving and keep clients informed every step of the way.

Thank you for trusting Whitegates Woolton with your sale, and we look forward to helping you again in the future.

Betygsatt 5 av 5 stjärnor

Very pleased with Whitegates dealing with my conveyancing.

Very pleased with Whitegates dealing with my sale and purchase.
Thank you to all the staff.
Excellant

6 februari 2026
Omdöme utan inbjudan
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Svar från Whitegates Woolton

Thank you so much for your lovely review. We’re delighted to hear that you were pleased with how we handled both your sale and purchase.

It was a pleasure to work with you, and your kind words mean a great deal to the whole team. Thank you for choosing Whitegates Woolton.

Betygsatt 4 av 5 stjärnor

Sensitive and personalised service

Whitegates sold the property of my elderly aunt (with me acting as Power of Attorney). This meant for some complicated communications during the whole process, but we found them to by sympathetic, attentive and caring. Not easy to achieve in a fast-paced business. Part of Whitegates' appeal is the personalised approach. We mostly communicated with Lucy, who was just super about returning calls, emails and generally responding to our queries. I'd definitely recommend Whitegates if you're looking for a hands-on, more bespoke estate agents.

6 februari 2026
Omdöme utan inbjudan
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Svar från Whitegates Woolton

Thank you so much for your considered review. We really appreciate you taking the time to share your experience.

We understand how complex and sensitive a sale can be when acting under Power of Attorney, so it’s lovely to hear that you felt supported, listened to and well cared for throughout the process. Lucy will be especially touched by your kind words — clear communication and a hands-on approach are exactly what we strive for.

Thank you for trusting Whitegates Woolton with your aunt’s sale and for your recommendation.

Betygsatt 5 av 5 stjärnor

Abbey has been such a great help

3 februari 2026
Omdöme utan inbjudan
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Svar från Whitegates Woolton

Thank you for your kind review. We’re really pleased to hear that Abbey has been such a great help. We’ll be sure to pass on your lovely feedback to her.

Thank you for choosing Whitegates Woolton.

Betygsatt 5 av 5 stjärnor

What a team at Whitegates Woolton!

We had a challenging experience putting our property on the market elsewhere but the moment Whitegates stepped in to become our agents we knew they were the perfect choice.

From Paige coming out to value and discuss market strategy to sell our home (being super realistic but positive) to Lucy being with us every step of the way, we have had an excellent experience. Lucy has been one phone call away at all times and has helped us get through some stressful and challenging times in the process with her optimism and pragmatic ways. Thank you Lucy, you have made a real difference to us. Thank you for getting us a step closer to our dream home.

26 januari 2026
Omdöme utan inbjudan
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Svar från Whitegates Woolton

Thank you so much for your lovely review. We’re delighted that once Whitegates Woolton stepped in, you felt confident you’d made the right choice.

It’s great to hear that Paige’s honest, positive approach at valuation and Lucy’s ongoing support made such a difference during what can be a stressful process. Lucy will be truly touched by your kind words.

Thank you for trusting us with your sale and allowing us to help you get a step closer to your dream home.

Betygsatt 1 av 5 stjärnor

Trying on several occasions to enquire…

Trying on several occasions to enquire about rental properties, nobody ever gets back either by email or phone, very unprofessional.

9 januari 2026
Omdöme utan inbjudan
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Svar från Whitegates Woolton

Thank you for taking the time to leave feedback. We’re sorry to hear that you feel your initial enquiries weren’t responded to, as this is not the level of service we aim to provide.

We do have an answerphone in place and carefully monitor all voicemail and email enquiries, and we’re unable to see any missed messages from you. That said, we can see that you are now booked in to view one of our rental properties, and we’re pleased to be able to assist you moving forward.

If there’s anything further you’d like to discuss or if you feel something has been missed, please don’t hesitate to contact the Woolton branch directly and we’ll be happy to help.

Betygsatt 1 av 5 stjärnor

Never pay you your rental on time

Yet again we enter 2026 my Mortage payment now overdue no money in my account it’s now 2nd January.

2 januari 2026
Omdöme utan inbjudan
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Svar från Whitegates Woolton

Thank you for taking the time to leave feedback. We’re sorry for any frustration caused regarding your rent payment.

We would like to clarify that the 1st of January was a bank holiday, meaning payments could not be processed on that day. Rent was therefore issued on the next pay run in line with banking procedures.

If you would like to discuss this further or have any ongoing concerns, please contact the Woolton branch directly and we’ll be more than happy to go through this with you.

Betygsatt 1 av 5 stjärnor

Seller pulls out after survey, Whitegates re list at £10k more than we had agreed.

After a lot of back and forward negotiation with the seller through Whitegates we agreed a price. I had the survey done and there were some issues flagged. I flagged these to Whitegates and the seller for feedback from the seller and to work on a solution to move forward. The Seller cancelled the sale and put the property back on the market at £10k above our agreed price, £5k above the original listed price. I can’t believe an agent, Whitegates, would support this type of behaviour which they obviously do to re list the property. Terrible behaviour and the only person out of pocket is me, the prospective buyer. Also they posted this with a clause that you had to pay an agent £996 for the sale to be agreed. They would supply searches for this fee, which no solicitor other than their own will accept. It’s an absolute Scam.

1 december 2025
Omdöme utan inbjudan
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Svar från Whitegates Woolton

Thank you for taking the time to leave feedback. We do understand how frustrating and disappointing it is when a purchase does not proceed, particularly after you have incurred costs.

As the agent, we act strictly under the seller’s instructions and do not make decisions on whether a property is withdrawn, re-listed, or repriced. While we always aim to help both parties reach a mutually acceptable outcome, ultimately these decisions sit with the seller and we are required to follow their direction as the appointed agent.

With regard to the reservation fee you have referenced, this relates to our optional Committed Buyer service. This is a transparent, clearly explained service designed to reduce fall-throughs and gain commitment from both buyer and seller. You opted not to pay this at the start, giving the seller the option to withdraw from you later down the line.

We do appreciate your frustration with the outcome and the time and cost involved. We would also note that you have continued to view other properties with us, and we remain more than happy to assist you in finding a suitable home.

If you would like to discuss any of this further, we would welcome a direct conversation.

Betygsatt 5 av 5 stjärnor

Excellent Service

Lucy Kelly was the estate agent dealing with the sale of a property we bought. Lucy was an excellent communicator throughout and did everything so efficient. If I was buying a property again I would only use Lucy for her professionalism and caring nature. If you want something doing then Lucy is your go-to person.

1 augusti 2025
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

We sold our home with whitegates…

We sold our home with whitegates woolton and honestly the whole experience was fantastic from start to finish. All of the wonderful ladies in the shop kept us upto date with all information and were more than happy to answer any questions whether big or small. Will forever choose to use whitegates woolton for future purchases and sales! Thank you so much!!

8 november 2024
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Proactive agents with create communication

My husband and I recently bought our first house and were taken care of my the same agent (Paige) throughout. She was always available to chat and was very proactive when it came to keeping us up to date about progress and ensuring things were followed up quickly. Would highly recommend the Whitegates team

16 december 2024
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Sold my dads house with…

Sold my dads house with whitegates@woolton
Paige was amazing, nothing was too much trouble and her customer service is next to none. She sorted out everything for me and was very friendly and professional, definitely recommend you sell your house with Whitegates@Woolton and ask for Paige

16 oktober 2024
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Thank you Whitegates Woolton!

Thank you Whitegates Woolton!

Thank you Georgina, Mollie and Abbie for all your help, support and guidance.

You have made the last few weeks seemless, daily updates and so happy and always friendly.

8 december 2023
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

I can recommend Georgina!

Georgina was my "go to" lady when I was selling my house (completed 24 March 2023) She was great! She was pleasant and helpful, knowledgeable and supportive. (The other ladies in the office were great too!) Georgina was just the right mixture of sympathetic and businesslike. (That is, she was "oh dear, tell me all about it" AND "right, let's do this"!) It didn't hurt that she was really quick in both replying to my e-mails and passing on important information from the buyer etc., too.

24 mars 2023
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Great estate agents

Absolutely fantastic service. Very friendly and helpful staff at the branch in woolton village. Always keep you up to date with viewing and offers on your house. They are always quick to respond to questions and call backs. Would recommend to anyone who is looking on selling a house quick.

23 november 2022
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Very professional overall

Very professional overall. Valuation of property was very realistic. Very friendly staff. Easy to speak to someone when necessary. Feedback always requested from viewers. Would recommend Whitegates.

2 september 2022
Omdöme utan inbjudan

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