White Cross Vets Omdömen 114

Our recent experience at White Cross Vets Coulby Newham was extremely disappointing. We felt the vet did not listen to our concerns at all, and the level of care and compassion we received was very poor.
Unfortunately, the customer service manager was equally unhelpful and dismissive, which made the whole situation even more upsetting. Overall, the service felt uncaring and unprofessional.
We have since moved to another local vet, and after just one visit we already know we made the right decision. The difference in care, communication, and compassion has been obvious from the start.
Sadly, we would not recommend White Cross Vets based on our experience.

I am extremely disappointed with my recent experience at White Cross Vets (Wolstanton).
I asked for some spare medicine for my dog(I case of emergency) and I was provided with dog medication that I never requested. This was a clear administrative error on their part. Mistakes happen, but the way they handled it afterwards was completely unacceptable.
When I realized the error and tried to return the medication—which was unused and exactly as they handed it to me—I was met with a flat "No." I was told that because of "rules" or "policy," they cannot take back medication once it has left the building. It's so unfair for a customer that has been in the past 8 years just with this clinic.
Sorry for the bad review,you are usually doing a great job there,but not this time(when we live hard times).

Rude secretary acting like I’m trying to be a problem for wanting to know my dogs test results vets taking ages getting back to me to tell me the results last time they didn’t phone me the next day with results so I had to wait a weekend to find out previous results I’m going to start looking for another vets practice because I am being messed around and having a secondary have a problem with me being worried about my dog has made my decision it’s getting bad now at white cross vets Guiseley

On the 7th of April 2026 I had to take my 10 year old dog Bonnie to the vets (white cross vets leamore walsall)She was really poorly and I decided the kindest option was to have her put to sleep.She had a lump by her ribs that had started getting bigger.The vet was amazing.She was so kind,respectful and helped me through what was a terrible time for me.She talked me through everything I am so grateful to all the staff they have been angels to me ill always go to them and I'm a very satisfied customer sad but healing thanks to your kindness all the staff ❤ xxxxx 😍

Worst vets ever
Told me after taking £1248.00 that they needed more for antibiotics and I said I couldn’t afford anymore, the nurse actually said, shouldn’t get a dog if you can’t afford one.
Recieved an apology from head nurse and offer for a free swab on my dogs ear even though I paid for 1 in October previous, another con to get more money in long run.
Government is complicit in allowing companies just to jump on the gravy train.
Vets are vets because they love money, not because they care

Just been to White Cross Vets at Stanningley in Leeds. Rebecca was the most lovely lady. Our dog is very old (almost 17) and has been unwell for a few days. I was really upset thinking the worst was going to happen but Rebecca was so kind and assured me it was just old age. She advised how to keep my beloved pet comfortable at home with basic pain relief. She gave her a full check over and was very patient and professional. I would highly recommend the veterinary practice.
Thank you so much x

We have been with Whitecross vets in Kings Heath for several years and have experienced a reduction in the quality and levels of service at the same time as prices have continually increased. We have had no issues with the vets or veterinary nurses care quality hence this isn't a one star review but the administration of the service and administration staff leave a lot to be desired and their costumer service is terrible. We have now found ourselves another vet practise.

My cat went for consultation with the vet Francesco and luckily noticed an abcess just under his chin. He talked me through the process and he was booked in for surgery to have the abcess drained. He has several health conditions including hyperthyroidism and tumour in mouth so is on lots of medication. So I was quite anxious he would be okay. On the day both the vet Francesco and the vet nurse Chris were kind and caring knowing he was a nervous cat with multiple health issues and handled him with dignity and respect and kept him calm throughout. He had sedation during the procedure to drain the abcess and was given an anti biotic. I picked him up later that day and I could see just by looking at him that they had kept his stress levels to a minimum which immediately helped lower my stress levels too!! Thank you for looking after my beautiful boy.

We had to take our 1yr old labrador Esther because she suffers from epileptic fits which were getting more frequent. The team were extremely helpful and considerate.well done and thank you.
Andy R

Very friendly and quick appointments.
Only issue is the cost of medications which are very expensive. This applies to a lot of vets but I do find the prices here are way too high

I have been on the pet plan for two of my cats for over two years. Apart from general care, tablets occasionally and flea and worming I have not had anything dramatic. The cost has now gone to nearly £60 per month for my two young cats.
I am suffering with two life debilitating conditions that have left unable to work. I had an appointment for one of my cats and even though I had paid the subscription for both my cats thay would not forfill the appointment, therefore I had to cancel.
I find this not only distressing but quite frankly unecehical.
I have some basic tablets to pick up for them but feel so upset I don't want to go there.
Beware before taking out the pet plan, they calculate what you have had and then if you cancel refuse treatment.

All the staff at Whitecross Stanningley vets practice are polite, compassionate and competent. I was given a tour of their new practice and it was really impressive! I have an elderly cat with multiple chronic conditions and the practice always tries to get me an appointment with the same vet for continuity of care. Francisco, my vet, is patient, approachable and always goes the extra mile for his patients and the pet parents. I feel lucky to have found such a great practice that I can trust with my fur baby's care.

White Cross Coulby Newham is outstanding.
I cannot fault any aspect. The vets in particular Olga is extremely thorough and go over and beyond to make sure your pet is getting the best advice and treatment
Andrea on reception is absolutely a gem totally switched on, very efficient and professional
I switched to another vets to save money but returned back here as the service cannot be beaten

Since their opening in November, I have had 3 occasions to visit White Cross Vets In Stanningley and each time have been very impressed by their professionalism and standards of care. Everyone I came into contact with was kind and supportive and did everything possible to try to help our visit less stressful. In November, on their opening day, Oscar my dog was rushed in and was found to need emergency surgery for Bloat, (GDV). Special mention goes to vets Rebecca and Francisco who acted calmly and swiftly, assisted by one of their nurses (sorry I can't remember her name but she was there on the opening day) I was kept updated about how the procedure was going throughout. The clinic itself is lovely and new with state of the art equipment and I would definitely recommend them.

Very informative and caring and friendly staff

I Would like to leave some feedback on the experiences I've had dealing with White Cross Vets Birmingham Heath. The best decision I ever made was choosing this practice to care for my pets.

The care they have received has been outstanding & Nuse Viki is the best. Everytime I come into the practice, I'm always greeted with a smiling face.

Thankfully, (in the nicest possible way) I haven't had much dealings with the whole team at Kings Heath, but each interaction has been a pleasant one regardless of which team member I'm speaking to.

I've never found a need to complain about the care they have received & they are always at the end of the phone for a friendly chat about any concerns you may have & to give some friendly advice.

Again, thank you so much for all the care you have provided to my pets. I hope you all have a wonderful Christmas & all the best for 2026!!

White cross vets at Bloxwich have given exceptional care over the years. Our two girls have always had the very best care and understanding whenever attending. Laura leads a wonderful team of caring professional staff by example.
We are truly grateful for all you have done for our girls.

Once again they have increased their Pet Plan subscription, which represents a rise of 26% over the last two years. They claim that the latest increase is small and they are giving extra benefits, but they are not services that we are likely to make use of. We will look elsewhere for an alternative vet.

Please do not use this vets. I cannot bare the thought of another beloved pet suffering and dying, or a family going through the trauma of desperately trying to save their pet only to watch them suffer and die.
I have raised a formal complaint with White Cross Vets, They do not admit to overdosing my beautiful dog, after her being administered with 5 vials of Apomorphine in one injection. There was no monitoring or aftercare and White Cross Vets have refused to admit any liability or accountability regarding my dogs suffering and death being due to their negligence.
This is now under investigation with The Royal College Of Veterinary Surgeons (rcvs).

I don’t think I will ever get over the trauma of losing my beloved dog in such needless circumstances. I regret the day I ever took my girl in there.

1 star because zero is not an option..Took our dog to you for the almost 9 years of his life.... he almost lost his hearing because it took almost 3 years for you to recognise a simple fungal infection. You tried to scare us into paying £5k for CT scan trying to convince us he had meningitis when we knew he'd just hurt his back jumping.And when we brought him to you throwing up water all the time you told us he was just too fat and told us to put him on a diet for a month.. after a month of no diet he was underweight and you still failed to consider something serious was happening. Once there was no more money to be made from drugs he didn't need or didn't help you wiped your hands of him (because you overcharge for CT scans and know it was out of our financial reach) and sent us to the Animal Trust...something you could have done almost 2 months earlier - he could barely breathe for the last 2 weeks of his life and the Animal Trust couldn't even give him the CT scan he needed when we first brought him to you, because he wouldn't have survived. We know he probably couldnt be saved from the lung cancer he had but he suffered far longer than was necessary while you fleeced every last penny trying to convince us he was just overweight and it was our fault. He was never a fat dog. You will never see another pet of ours. You care for profits not animals.... we've never seen the same vets stick around for more than a few months... trainees gaining experience while you charge ridiculous fees for qualified vets? I suspect so. I hope the shareholders rot in hell