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För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Whitcoulls is a major national bookstore, stationery, gift, games & toy store chain in New Zealand, formerly known as Whitcombe & Tombs.
Nya Zeeland
2,1
9 omdömen
Ingen inbjudningshistorik registrerad
Det här företaget har inte bjudit in sina kunder. Omdömen kanske inte är representativa
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Whitcoulls The Palms - most unhelpful, wouldn't get a book in for me despite me being a regular customer. As a result I won't be using Whitcoulls again. They've lost a custermanently. So unless they have the book you want. Don't bother using them. Thos is my local store, I don't drive and have had trouble with curiours following delivery instructions which I told them. I'll use Scorpio - a far superior store from now on
Just bought a roll of birthday paper, $9.00 and it had a sticker half way round it that you couldn't get off without ruining the paper. Took it straight back and the girl spoke to her manager who said they give you extra to allow for the loss. Why didn't they tell me that when I bought it, just wasted petrol driving back to queensgate lower hutt.
They wanted to give me a credit but I insisted on my money back, I don't usually shop there and never will again as the manager was such a smart arse cow
I ordered a book as a gift and sought a refund for it almost immediately as someone else had also purchased it for the person I was shopping for, however I was unable to get ahold of whitcoulls on the day I ordered and instead had to give them my contact information so I could cancel the order. I called up the next day and they told me a refund was not available even though I had contacted them to cancel the order the same day I purchased, and that I could not escalate this to someone higher up with the power to discretion to refund. I feel that this is really poor service on their part and that there should be a more effective way to cancel offers, instead I feel as though I have been ripped off and treated negatively. I am not inclined to ever shop here again which is really disappointing.
Just did an online order . Got a local Couier to collect from the Te
Rapa branch and the books weren't even put into a paper bag ,
the staff at south city are always so very helpful. i really enjoy going to this shop.
Don't do orders and have no idea when their own stock is coming in
No one likes a smart ass that's what I experienced today when I asked a question regarding the sale for boxing day there sale sign was misleading and the customer experience was absolutely disgusting.
Extremely poor service, their website glitched and I had 5 of the same things instead of one. They refused to honour the error and offered me a gift card (I asked to cancel my order within minutes) and when I asked to speak to someone else they refused and said it was a phone issue on my end and could never prove otherwis so therefore they won't give me a refund. Made the mistake of ordering with them again and heard nothing about my order for weeks. I followed it up and got a snarky response that they were waiting for it to be in stock, which they never bothered to mention at the time of the order
Buyer beware. This company do not do refunds even minutes after the purchase. Will only give credit note. A fact they tell you on your receipt which is obviously too late. Check out their website refund policy before shopping there, and look around they are generally way more expensive than other stores selling the same product.
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