Whitbread Omdömen 

Still waiting for my 20 year gold watch from Whitbread Samlesbury.A company that treats its pensioners disgracefully.Glad I retired 10 years early due to them breaking health and safety rules.
DON’T WORK for this company is my advice they are a disgrace to humanity in my opinion.

We got there late due to road works and very little information on how to get to The Carglaze.
When we got there we were told that due to staff shortages we would have to order at the bar, which was fine until we found that others were having orders taken by the waitress. Ever felt like a second class citizen.
We were not impressed with the new menu. The Garlic Mushrooms were fine, but the tomato soup arrived without the garlic & herb croutons. The Beef Lasagne had very little meat and I'm not sure what to say about the Fish Pie Cake.

Whitbread as a company always take care of staff. Who deliver amazing customer service within. England and Scotland.

I have applied for a housekeeping job at Premier Inn, Hereford. They rejected my application due to not meeting the age criteria. I am just 50 years old. 😊

I have visited The Globe in Highcliffe 3 times in the past couple of months. On the last 2 occasions I was served by Maddi who was very welcoming, attentive and eager to please. Also unlike other Whitbread-owned restaurants in the area, The Globe has a selection of draught bitter beers. As well as the usual Doom Bar, they have London Pride and on my visit on Saturday, they now also have Abbot. Overall a pleasant restaurant.

Outsource their recruitment, applied to a local pub, weeks later had email from third party company saying I had not got the role of receptionist. I didn't apply for that. What kind of company doesn't even have an HR department?

Appalling Company - they offer a free Birthday Meal for Tasty Treat members but despite "your" member page clearly showing you logged in to their promotional post - they don't send it!! Customer Relations have no "Relations" at all and simply blame it on customers manually opting out which is pure fantasy on their part. I know 2 members it's happened to & if it was their intent to "treat" members for loyalty they would offer a consolation rather than just ducking the issue, lying about it, and not correcting a blatent error on "your" Member web page.

Sedgwick Ref 10538431 > Accident Valerie Deuchars

Dear Mrs Deuchars,
We have received some correspondence from Mr Hall who has asked to be contacted on your behalf.

We have not been passed an actual letter of your personal injury claim and therefore, you are writing to your with this regard. Please find attached our letter to yourself.
You may have answered some of the questions before, however, you may understand, that we are unable to progress your claim without sufficient details to deal.
Kind regards,

Just exactly what is going on here please Whitbreads, you claim that Sedgwick were sent details, but here is PROOF that after six days later they have no details, how exactly did you send it, by bicycle or pigeon post.

Who is telling the truth out of you and Sedgwick, totally unprofessional, and I shall be updating on Social media

Alan & Wendy Hall

I have been trying for nearly 2 weeks to add my points as I forgot my loyalty card on a visit. I have tried to enter my details online to get the points. I have tried multiple telephone numbers. Some phone numbers are not in use, one is now another company, another has been experiencing technical issues for more than 7 days. Once I thought I had got a human response to email because they asked for copy receipt which I sent. However every time I simply get an auto generated email telling me to use the online system which is not accepting the details. I need a human to resolve this. I am now running up against their time limits to add the points for no fault of myself. I am beyond angry now - I have eaten at Beefeater restaurants as long as they have been open.

I have contacted Whitbread by email twice now as I have a Bonus Card but can’t log in to my account. I want to start using my card again but won’t until my account is up and running properly. Whitbread have only sent me an automated reply and haven’t bothered to help. Therefore, I’ll dine at Mitchell & Butler restaurants instead. At least their rewards work!

I had a loyalty Beefeater voucher for a bottle of wine. They said they didn’t have the wine covered by the voucher but would give me a more expensive one instead. When I looked at the bill afterwards they had charged the difference. I complained to the customer relations department and they just said I would have to take it up with the restaurant. Also they said I couldn’t have any shareholder discount when it is available on soft drinks. The customer relations department refused to engage in correspondence about this. Most other companies would go out of their way to keep you happy eg by giving you a voucher but not Whitbread.

Went for a meal at Willow Farm Rainham. Got saddled with a £57 parking fine for using a monitored carpark with poor signage. Spent days trying to contact Willow Farm directly , can you believe no answer! Got onto customer services at head office, completely washed their hands of it and said they would not enter into any further correspondence. Absolutely shocking, will never darken their doors again

Used to like this company.
Until I got a ticket from Horizon.
Given a reason , and yet want to rip people off with disability.. Even though it's Whitbreads premises ....Horislzon signage does inky say if no BLUEBADGE us not in view
Looks like I will have to take further disability equality act...
Thanks Whitbread

Not very bright offering free breakfasts to people who book rooms
Does this not downgrade people who own large number of shares who PAY FOR THE BENEFIT

I have tried several ways to contact someone about the cookhouse and pub Isle of wight but I got no response, that includes Roz Gold i think her name is but she didn't bother either, so my partner and I have had about 13)14 meals in the cookhouse and pub Isle of wight and the food has always been good, but on our last visit it was far from good the gammon steak was very over done and hard, the chips were dark and hard, my partner loves the smothered chicken meal and has always got that meal again it was over cooked and dried out and chips were dark and hard, and they can't use they were very busy for an excuse because the restaurant was empty but as per usual it took ages to get our food, so we do want to go back because it is usually lovely food at a very good price, but something went wrong and needs fixed maybe a new chef that needs restraining or replaced, but the chef's behind the line always looks as though they hate their job I have seen them just throw food onto plates, please fix this lovely restaurant or sell it to someone that cares, regards Stanley Magowan, psim not 100% sure of the datewe were there

I've been to Beefeater (a Whitbread brand) 3 times over the summer, encouraged by a good food and service experience the first time and being enrolled on the Rewards system with the promise of offers for money spent as well as birthday meal etc.
My parties spent over £400 using my card, every receipt acknowledged that the points had been credited but I couldn't sign in to check / use the points.
I contacted 3 times Whitbread (Beefeater marketing and customer service) to point out that I couldn't avail of the rewards I'd earned and as such they were misrepresenting themselves and conning customers.
They said,
"Restaurant_Guest-Relations@whitbread
​
Hello David,

Thank you for taking the time to contact us.

I can appreciate the disappointment caused, unfortunately ,as previously advised we no longer accept card registrations as our reward scheme has changed.

You would need to visit the restaurant website to sign up for our online scheme. I do apologise that I am unable to assist you further on this occasion, we do advise that this has been reviewed by management and we do advise that this will be our final response regarding this matter.

Kind regards,

Stephanie

Guest Relations Advisor"

So now we see Whitbread treats its loyal customers?

As much as I had great food and service from the outlet I used (Crewe Beefeater), I will never use them again, I put a load of business their way and they never even apologised for the misunderstanding (the Crewe staff, on each of 3 occasions I went, encouraged me and my party to joing the schemes, gave us promotional material with rewards cards attached) and offered me a compensatory meal voucher which I should have got for my birthday never mind the £400 plus business I put their way?!

Always use premier inns to stop as am in a wheelchair.
Came early 11,30 a
to see if they had a room ready . Room was just being finished off. Gave us a complimentary coffee. Then was given a key to room 11.20 £10.00 instead of a 13:00 room.
Very happy with wet room for disabled.
Very clean as always .
Not much staff on saw. Main man? Doing stocking of drinks fridges.
Chef 1 lad
And 1 lass who was tidying & making sure.we were ok.
Today been out till 6 pm. Came back had food in restaurant. Shared. A platter to start with. Then main meal food nice but just seems to be the 3 people working. Went out for some fresh air 22:40
Went back in restaurant area for a drink .& retired upstairs to bed hoping breakfast is as good as always in a premier inn.
Don’t think we would be stopping in this one again only stopped here as was near to where we needed to be to do a photo shoot with a production crew about disabled transport.
But premier inns need to hav more staff even one more person around would make a difference

Tried booking Christmas Day dinner for 2024 booked back in beginning sept couldn’t pay a deposit as had to wait there reply that took 3 weeks to find couldn’t pay over the phone or nothing they only accepted cash wasn’t even allowed to choose a 2 course
So decided to cancel the Christmas dinner altogether never book with these again

I would highly recommend coming for food here , as fabulous food , good value , Shannon was very friendly, helpful and made us feel welcome

No reply to my complaint WHB-2292989-J2C6  on numerous occasions absolute disgrace, booked a breakfast meal for 4 people at the beefeater Albert in Colchester prior to a annual trip to London, we all arrived in separate taxis, when entering the restaurant we were told there was no chief and they were not serving breakfast, we were extremely disappointed as we had not received any contact from the restaurant even though I had supplied a contact number and email address when booking, if the would of had the courtesy of contacting us we would of booked somewhere else instead of wasting over £30 on taxis. would of thought they would at least have the decency to apologise.