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The rental process was relatively smooth and the apartment is clean and in good condition.

The reason I would not recommend Westside Habitat is that after a couple of weeks of moving in we reported our sink was blocked and a plumber came to fix. We were not at fault and when trying to contest the couple of hundred dollar fee charged, the building manager said that there is nothing he can do. When I tried to escalate to head office, after multiple emails there is no response.

I feel that once they get you in they don't care anymore and will try to squeeze as much money out of you. The lack care and fee charged for service was never discussed prior to work being done. The lack of transparency is unethical as they could easily bill you $100's or $1000's and the response is pretty much 'it is what it is'.

I wish I would have read the reviews online before I got in this place. I am beyond upset with them as they don't want to pay me back my $1,800 security deposit and found all sorts of things to charge me for. In either case, please see below my last e-mail to them and how apparently I'm not getting anywhere with them...

Very disappointing to read what I just read but definitely expected from such an unprofessional company. In either case, I went back and found a picture of the invoice so it is attached and again, I will emphasize that it took us two full days to "deep" clean the apartment as much as we could. As I mentioned in my first e-mail, "Everything was wiped clean before turning in the keys as suggested in the 'Move Out Packet' letter that was emailed to me before vacating." I don't think I deserve to pay for even the Touch Up Cleaning Fee. It sounds like your cleaning crew took the credit for all the cleaning.

Regarding the sink, attached is the picture that shows the crack when I moved in making it clear it needed to be re-glazed even before I moved in. This wasn't the only thing that needed repairs before I moved in, as you will see in the pictures, the shower door had mold and it only got worse with time, I needed to clean it after every shower to keep it clean. The bathroom cabinets were broken and couldn't be used until they got repaired. There were cabinet chips in both bathrooms. The picture you attached was from the kitchen cabinet and those chips were also there when I moved in. The most disturbing issue was the toilets and you including the manager did not address those to me at all and I had to work with that for a whole year. As you can see I have attached a couple e-mails with a lot of these damages/concerns and some I decided to just over look because of the constant going back and forth with fixing things. I knew the apartment wasn't brand new but the remodel was very cheap. Ultimately, I am being discredited for everything I am stating and having to go through all this trouble for not even half of my security deposit. And lets not forget that I am also getting charged for the apartment to get repainted for the new tenant from MY security deposit money, when the walls did not need to be repainted at all.

Your "high standards" and "strict code" of what the unit should look like when handed to another tenant were not so high and strict when the unit was turned in to me, so the least you can do is help me get these charges reimbursed.