Westcoast Properties Omdömen 

Incredible experience selling our home through Westcoast Weston-super-Mare! They created incredible sales materials, gave expert viewings, and sold our property in less than a week with multiple offers above asking price. Abi and Mollie were fantastic through the whole experience.

A huge thank you, to all the West Coast Burnham on sea Sales team. It was a trying sale, but you were with us all the way. Once again thank you all for your help and hard work.
From
Sharon and Jim k

I’m not usually one for writing reviews however; Daniel of West Coast Properties, (Patchway, Bristol) has been nothing but helpful, courteous, professional and friendly. Nothing has been too much trouble. I received a phone call from him last week informing me that several items of post had been received for my attention to my old address.
Daniel very kindly dropped the items off to me at home. It’s the little touches like this that make a huge difference.
Thank you Daniel, keep up the good work, very much appreciated.

Having brought a house from West Coast before when Alex was in situ we had no reason to expect anything less than a great service this time around. However, calls go unanswered, we are constantly chasing for an update report, and there is no follow-through. If you want a seamless experience I would avoid these estate agents.

Could not fault them. The Burnham On Sea branch have been highly professional all the way through. We have relocated and they helped us every step of the way finding a suitable home. A friendly team very willingly to help. We would not hesitate in recommending them for all aspects of property buying and selling

We have recently moved home using west coast properties Burnham-on-Sea branch, this is our second move with this branch, from start to finish we have found everything went through very smoothly no hold ups or any problems at all even with covid,very friendly staff,easy to get hold of if you need to will always give you a call back if on another call or out of the office, Sue was fantastic we also dealt with Sue on our last move which was over 10 years ago, Gavin was the one who came and done the valuation also very very friendly would highly recommend this company.mr&Mrs best

Great service at the Burnham on sea branch especially to Gavin who was very professional and helpful. Although we decided to stay put in our house due to changes in circumstances. We feel we had a good experience with west coast and would highly recommend! Well done to the whole team

Really happy with our sale and purchase (same chain) with Westcoast Portishead. Alex who actually sold our property to us 6 years ago was brilliant at the start and Max saw us through to completion helping us resolve the nit picky things that always come up. This felt like a real team effort as we had contact with so many of the branch personnel. Big shout out to Lauren who showed us around our new house and was fantastic amusing our girls. I forget the name of the lady who negotiated the offer we received for our property but she did an amazing job for us. Everyone went the extra mile so THANKYOU!

Disgraceful. It’s to my absolute dismay that I have to write another email to convey how absolutely abysmal the service has been from WestCoast Properties. But I have to say, I’m pretty sure it’s also a complete waste of my time even writing an email given at least 3 calls to various people at this business and zero contact since early December (with the exception of an email on the day of my most recent complaint ….I’m pretty sure as a business you have absolutely no call for caring at all about your customers, and you care very little for your reputation. All very happy on the phone, say all the right things, then simply put the phone down and move on.
Shocking customer service. The reviews I have read cannot be factual. They have wasted months - cant even write a description correctly and struggle with data protection clearly.

My experiences with Westcoast, Burnham-on-Sea office has been nothing more than excellent. The staff have been so friendly and helpful. From valuation to completion and purchase of another property, they have been in communication at all stages.

My Flat was put on the market and sold in about a week!

Throughout the whole selling and purchasing process, Westcoast helped deal with the Solicitors queries and chased to ensure the move happened swiftly. Well done all staff.

Professional, attentive & detailed service - very reliable!

As a developer in the area, I work with Richard at the Weston-super-Mare branch frequently because I know I can depend on him to provide me the best service when buying and selling properties. In the last month, Richard and his team went above and beyond to ensure this last sale went through seamlessly and efficiently, especially during such a tumultuous time due to Covid. After working with a variety of estate agents in the area, I can say without doubt, that Richard and his team are by far the most professional, effective, and experienced group of people I've had the pleasure of doing business with.

Adam

Absolutely abysmal service from what can only be described as a group of office staff (certainly not estate agents) avoid like the plague!! Thankfully the property we have just rented from their books is let only so we no longer have to deal with them. The process started off badly after constantly enquiring about a property advertised over 3 weeks, and every time we rang it was a different story but it had 'just been let this morning'. Eventually we managed to get a viewing of a property, supposedly the only people to view it, or so we were told, later to find out that was a lie too. Anyway, on to the application - went in to sign and had to request the correct application after I was presented with something different. Unfortunately there were some hiccups in referencing, now this is where things got really bad! The Portishead staff had taken a message from myself and my father, but we still hadn't heard back so I popped in branch and simply asked for a form to be sent to my father, to be faced with a nasty 'well you didn't have to come in to do that, you should have just called'. Well, upon being asked for my father's email, a chap in the other corner pipes up and passes on the email address for me as he has it written down from hours earlier when my dad left a message - and they wondered why I popped in store!! So, this point onwards I was dealing with Kelly Dachter in weston referencing branch, so I believe. She was a barrel of laughs. No advice or help, from the first time i called her, she very abruptly and rudely tells me that theres no way we will be moving in on time, not a chance. Anyway, as referencing issues arose, I was light hearted and reported I like a challenge, never say never and that we need to get it sorted as we have handed in notice already so the clock is ticking to avoid homelessness. Well, her sum total of advice was that she could give me a tent to use if that happened (!), and threatened that if we didn't get it sorted in the next couple of days then we would lose the property. No help to go with it, just remarks and threats. As i warned her, I like a challenge, we picked up the keys on time after a disgruntled call from her to share the news. Homelet referencing took great interest in what I have written above, and I must be honest they (homelet) gave me excellent support and advice whilst West Coast were really just being more difficult and causing problems than doing as they should and advising and helping.

I have found Westcoast in Portishead to be very friendly efficient and professional. I would particularly like to highlight that Clare is one of the top agents I have dealt with and I work in the residential property sector as a Surveyor. She is prompt, friendly and very good at her role. If it wasn’t for her capability we may not have been successful with our purchase. She is a great asset to a strong team! Thank you

During a difficult 18 months to get our house sold, Nick and the team at Portishead have akways been upbeat and positive. Always offering a warm welcome and advice.

Especially during recent months when the whole pandemic impact was felt and many issues took on an enhanced intensity. Through all this the team at West Coast have been great.

Many thanks again Rob P

If you are looking for an estate agent to sell your property , look no further I can highly recommend Westcoast properties in Burnham on sea
Not only did they find a buyer for my property within a week of it being put on the market , the whole team are very friendly, Professional , very informative and always available to answer any queries and always kept me up to date from start to finish.

We all know that selling a property can be very stressful but knowing i had the team at westcoast in burnham on sea looking after my sell , the sell was completed with minimal stress

I would like to say a huge thank you to Sue/ Andrew and the team in Burnham-on-Sea for all their hard work in keeping me sane through the process of selling my property , i couldn't of done it without you guys
all the best for the future and once again thank you so much

I recently used the services of Westcoast Properties in Burnham-on-Sea for the purchase of my new home. I initially met Sue who was friendly, professional and very informative and was always available to answer and queries I had. I also met Andrew on one of my viewings and found him to be equally helpful. My purchase was completed with minimal stress and difficulty due to the exceptional service I received and I would fully recommend Westcoast Properties to anyone looking to purchase or sell a property.
I would like to say a huge and heartfelt thank you to Sue and the team in Burnham-on-Sea for all their hard work.....and for the beautiful flowers I received on completion of my property.

I went through my first buyer experience with them, the process was long and complex but there was no question too big or too small they were not more than willing to answer.

Buying property can be long winded and frustrating at times and I am so glad I went with them for this.

I cannot recommend them enough, I have even gone back the office a few times with questions regarding the property and they are always happy to help

So glad I went with Westcoast to sell my property. Couldn’t of worked harder sold it within 6 days and kept me informed throughout the whole process, Richard and Gemma were outstanding thank you.

Brilliant! Listened to our needs, sold our house very quickly, sending people who suited our house, answered any questions we had and guided us through, all very friendly, considerate and helpful. Can’t recommend west coast enough.

Renting though Pathway branch, Bristol

Upon securing the house (showed around by Carol who really didn't seem to want to be there and didn't even show us around the property, just stood in the fromt room) we arrived to pick up our keys to be told there were £100’s worth of 'referencing fees’ before we could commence our tenancy, which we were not told about before hand by Carol. Only one new member of staff was in on the day we picked up keys and having moved from fairly far we had no option but to accept this otherwise risked having no house to move in to.

Whilst renting the property any issues were solved quickly (thanks to a responsive land lord, not westcoast properties).

When vacating the property they scrutinised every minute detail of the property once vacated, penalising for any cobwebs or dust that could find. Over ten years of renting between us we have never got any less than our full deposit back yet westcoast properties found any small issue wherever they could. (In previous rentals a third party company checked the property before we vacated, this seems fairer especially as not much effort was put in by employees of westcoast properties throughout our tenancy but they were very enthusiastic and proactive in finding anything possible to charge us for when vacating the property).

This was also the first time we have ever been charged a “check out fee” (charge you for leaving the property), which in this case was again £100's which which was not made clear before hand (this should be something, along with the 'referencing fees', that is made clear, not hidden among other details.

It's been hugely disappointing to end the tenancy in this way.

Avoid westcoast properties if possible (as after reading similar reviews, they don't learn from their mistakes).