Westcoast Properties Omdömen 

173
•
TrustScore 4.5 av 5

4,6

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Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

Following an unforseen situation with another estate agent, we enlisted Westcoast Nailsea to sell our house. We are so grateful to Rachael and her team for making the whole process stress free.... Se mer

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Betygsatt 5 av 5 stjärnor

We had a really positive experience with Westcoast Properties. Gemma and Emily were absolutely fantastic — always friendly, helpful and quick to respond whenever we had any questions. They made the... Se mer

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Betygsatt 5 av 5 stjärnor

I've been dealing with the Pathway branch. I'm a first time buyer and was looking for flats in my area. Craig was brilliant and really helpful and quickly understood what I was looking for in my ideal... Se mer

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Företagsinformation

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Skrivet av företaget

Established independent sales and letting agent covering Bristol, North Somerset and Somerset.


Kontaktuppgifter

4,6

Utmärkt

TrustScore 4.5 av 5

173 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ingen aktuell inbjudningshistorik

Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa

Har besvarat 33 % av sina negativa omdömen

Svarar vanligtvis inom 24 timmar

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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

4,6

Alla omdömen

(173)

31 omdömen under de senaste 12 månaderna

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Betygsatt 5 av 5 stjärnor

Salvador was very friendly and…

Salvador was very friendly and welcoming. Was there on time and good at his job

19 mars 2025
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Svar från Westcoast Properties

Thank you for your review, Colette.
Kind regards
Nick Webber - Director

Betygsatt 5 av 5 stjärnor

Burnham on sea, Westcoast Properties

We recently sold a property through Westcoast Properties, Burnham on sea branch. It was a long drawn out stressful sale due to circumstances in the chain & a particularly difficult purchaser but Gavin, Megan & the team managed things very well, especially Megan who dealt with most of the issues from start to the eventual completion. I totally recommend this branch & would definitely use them again.

28 februari 2025
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Svar från Westcoast Properties

Thank you for your review, I am sorry to hear that you had a stressful transaction, however, I am very pleased to hear that the team in Burnham, especially Megan took good care of you in getting your sale over the line!

Best wishes

Nick Webber - Director

Betygsatt 5 av 5 stjärnor

Helen at West Coast in Patchway was…

Helen at West Coast in Patchway was excellent throughout our first house buying experience - helping enormously with chasing progress and helping push things along the chain throughout.

25 februari 2025
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Svar från Westcoast Properties

Thank you for your review, Alex, it is much appreciated.

Betygsatt 5 av 5 stjärnor

Dan at West Coast superb

West coast initially marketed our home and had lots of viewings but we couldn’t find a sale. We went off the market and then tried another agent which wasn’t a good experience. After our house sale previously falling through 3 times we weren’t sure what to do but West coast took us back on and Dan was brilliant both times. They made a stressful time easier and Dan in particular was great to deal with.

22 februari 2025
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Svar från Westcoast Properties

Hi Michelle
Thank you for your superb review and thanks for coming back to us. I am glad that Dan and his team we're able to assist you, sucessfully!
Kind regards
Nick Webber - Director

Betygsatt 1 av 5 stjärnor

Awful service

The communication from this company is awful.

21 februari 2025
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Svar från Westcoast Properties

Hi Beth, I have posted a reply on your previous post 4 days ago, as the incident you were referring to was 2 years ago it has taken me a while to get up to speed with your complaint due to the extensive communication.

Betygsatt 4 av 5 stjärnor

Very good service

The whole team at the Patchway branch were extremely helpful at every step.....unfortunately I had to take the property off the market due to circumstances beyond my control but they remained professional through the whole process. I would definitely use them again

18 februari 2025
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Svar från Westcoast Properties

Thank you for your review, Richard. We look forward to assisting you again in the future.
Kind regards
Nick Webber -Director

Betygsatt 5 av 5 stjärnor

Helen

Helen, Emma and the team at westcoast were simply brilliant throughout the sell of our property. We would highly recommend them!

14 februari 2025
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Betygsatt 5 av 5 stjärnor

Excellent Service and Professionalism

I would like to express my sincere gratitude to WestCoast properties branch on Patchway for their outstanding support in helping us purchase our new home. From the very begining,the team demostrated professionalism,transparency,and dedication,making the entire processsmooth and stress-free.
Special thanks for Helen Duthie,Jeet,Emma and the rest of the team who was always available to answer my question,provide expert advice and guided us through every step with patience and care.Their Deep knowledge of the market and attention to detail made a huge difference.
We highly recommend WestCoast properties on Patchway to anyone looking to buy or sell a property.Their exceptional service and customer-focused approach set them apart.
Thank you once again!🙂
Best regards
Marta and Robert

12 februari 2025
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Betygsatt 5 av 5 stjärnor

Westcoast have managed a rental…

Westcoast have managed a rental property of mine for many years and I recently sold it through them. They are like a breath of fresh air in terms of their efficiency and communications skills. Owning a rental property and selling a house can be stressful at times but Westcoast made the whole process as painless as possible, the branch in Burnham on Sea is obviously managed very well. I would wholeheartedly recommend them.

6 december 2024
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Svar från Westcoast Properties

Thank you for your fantastic review, Darren and thank you for the business over the years, it's been a pleasure!

Kind regards

Nick Webber - Director

Betygsatt 5 av 5 stjärnor

Estate agent that comes across well- so unusual.!

Ben came across as the best representative that I have ever encountered regarding the buying / selling of houses. Genuine, knowledgeable, articulate and very easy to relate to. Few people have impressed me more than this guy who doesn't apply pressure but is excellent in this occupation. I would recommend anybody to use this guy to sell their property without hesitation..

13 januari 2025
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Svar från Westcoast Properties

Thank you for your review, Roger, it's really appreciated and great to read!

Many thanks

Nick Webber - Director

Betygsatt 5 av 5 stjärnor

Above & Beyond

Westcoast properties are in a league of their own. It has been almost 2 years of renting from them. Not a day has there been a reason to be sad or disappointed with them. Consistently, they have gone above and beyond to meet my needs and that of my wife. Whenever there is a need for any repair to be done, the response is always fast and efficient might I add. We have not had any reason to regret this move. We are very pleased & happy with Westcoast Properties

30 december 2024
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Svar från Westcoast Properties

Thank you for takig the time to leave us a review, Godwin, we really do appreciate it. Our lettings property management team often work quietly behind the scenes so it's great to receive recgonition for their hard work.

Best wishes

Nick Webber - Director

Betygsatt 1 av 5 stjärnor

Terrible housing agency

Terrible housing agency, myself and my family we had a hellacious tenancy throughout from STABBINGS RIGHT NEXT DOOR, PEOPLE RANDOMLY ON THE BUILDING IN AND OUT, HOMELESS PEOPLE SLEEPING INSIDE THE BUILDING, COP CARS ON MANY NIGHTS. I brought up my concerns and complaints even to this date they never been adressed, that just shows how UNPROFESSIONAL they are. Stay away from this agency, they will lie, omitt and manipulate. The worst housing agency i ever came across. YOU'VE BEEN WARNED👍, so I left the house dirty and full of stuff hum?? I paid 300 pounds to a company which I got proof that it was done plus we called the police on the domestic disputes and stabbings,i will never apologise to someone and a housing agency that put my family and my little son in jeopardy that mislead us from the beginning and I'm the one right now that has a 5 year old boy still talking about the bloodied neighbour to this day that he saw. Never called me a liar, you should be ashamed of your actions and attitudes which are deplorable to begin with, no wonder your reviews are terrible either in Google or trust pilot. I DESERVE AN APOLOGY FOR THE TRAUMA BROUGHT TO MY FAMILY.

17 oktober 2024
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Svar från Westcoast Properties

"Come on Pedro, let's be honest now. The truth is, you chose to relocate overseas and therefore, left the tenancy five months early, leaving behind rent arrears and most of your belongings in the flat. As for your claims about stabbings, homeless people, and cop cars showing up many nights—this is simply not true. You never reported any of these incidents, and neither did any other tenants in the building. You didn’t even report the supposed stabbing to the police.

You left the property early and in poor condition, with most of your belongings still there, and you expected to receive your deposit back in full. The landlord had to wait weeks for you to empty the flat, not only leaving them with loss of rent but unable to re-let the flat until it was emptied. In addition to this the landlord had to spend money repairing the damage you left behind.

Instead of posting derogatory and untrue reviews, which don’t help anyone, you should be sending the landlord an apology for the inconvenience you caused."

Best wishes
Nick Webber - Director

Betygsatt 5 av 5 stjärnor

Very efficient house sale

We would like to thank all of the team at burnham on sea branch for helping us sell our house quickly and efficiently some one was always there to answer any questions and emails and our sale was completed in just over 3 months from valuation to completion so we are very happy thanks to you all for your help regards Jason and Kye

12 december 2024
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Svar från Westcoast Properties

Thank you for your review, Jason and Kye, we very much appreciated it. Thank you for choosing us to assist you with your move. All the best in your new home.

Kind regards
Nick Webber - Director

Betygsatt 5 av 5 stjärnor

It’s been long bumpy journey but west coast made it possible

It’s been long bumpy journey but made possible by exceptional team at Westcoast .
It’s been 37.5yrs since moving and been difficult decision.
Special thanks to Dan at Portishead branch he is truly wonderful to have , so patient and helpful with my many calls. Happy Christmas everyone.

11 december 2024
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Svar från Westcoast Properties

Hi Jen
Thank you for leaving us such a wonderful review. It means so much to read about your experience with our Portishead team, especially Dan.

We wish you all the best in your new home and thank you for choosing us to assist you with your move.

Best wishes

Nick Webber - Director

Betygsatt 5 av 5 stjärnor

Excellent advice and support from…

Excellent advice and support from Callum Scully throughout including promotion material, viewings, contract exchange and completion. Also from Move Manager Linda through the contract exchange and completion processes including liaison with buyers and solicitor.

21 november 2024
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Svar från Westcoast Properties

Hi Patricia
Thank you for taking the time to share your experience, it is much appreciated.

Thank you for chosing us to asssit you in your move and very best wishes in your new home.

Kind regards
Nick Webber - Director

Betygsatt 5 av 5 stjärnor

Westcoast just sold my Mothers house within three days!!

Westcoast just sold my Mothers house, such a lovely friendly company to deal with. Rachael the branch manager was very professional and sensitive to our situation, sold house to fund mums care home, not a nice thing to have to do.
The property sold within three days, in fact three different people wanted the house, the family who bought it paid £10k more than the asking price, a very rare situation as the property market stands at the moment.
Well done Westcoast, definitely recommend you to everyone!!!

22 november 2024
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Svar från Westcoast Properties

Hi Amanda
Many thanks for your excellent review, it is very much appreciated!
Kind regards
Nick Webber - Director

Betygsatt 1 av 5 stjärnor

Westcoast Estate Agent and MUVE Solicitors

Westcoast, Nailsea branch, advertised a property for sale, that I part owned, without my permission, even so they had downloaded the Title Deeds which showed the names of the owners! After I contacted them to point it out and I signed the contract to give my authorisation, they then went on to recommend MUVE Solicitors/Conveyancers, who were dreadful. The house sale took 20 weeks to complete, even so it was a chain of two - first time buyer and seller. I would not recommend using any of these companies!

22 november 2024
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Svar från Westcoast Properties

Dear X Bristol

Thank you for taking the time to share your feedback with us. We’re truly sorry to hear that you feel this way about your experience, and we want to extend our sincere apologies for the issue you encountered at the start of the transaction. While we acknowledge the initial error regarding the property listing, we discussed and rectified this immediately once it was brought to our attention, and as you say, you provided the necessary authorisation.

After resolving that matter, we conducted numerous viewings and received multiple offers, ultimately leading to a "best and final" scenario. We were pleased to secure an offer that exceeded the asking price. The sale was agreed upon, and the memorandum of sale was issued on 18th July. Contracts were exchanged on 19th November, resulting in a total of 18 weeks for the process. While we understand that this timeline may not have met your expectations, in today’s market, an 18-week timeframe is considered good by industry standards. Many sales often take longer to reach completion.

Regarding your concerns with the conveyancers, MUVE, we appreciate your feedback. MUVE is a firm we have recommended for many years, and they have successfully handled numerous transactions with positive reviews in the past. However, we have recently noticed a decline in their customer service due to changes in their operations, including the introduction of an overseas call centre. We are currently reviewing our partnership with them and are sorry that your experience with MUVE fell short of your expectations.

Once again, we apologise for the initial mistake on our part, and while the bulk of your dissatisfaction appears to relate to MUVE, we are pleased that we successfully marketed the property, found a willing and able buyer in a relatively short timeframe, and achieved a sale at a strong price.

We truly appreciate your business and your feedback and will use it to improve our services moving forward.

Kind regards
Nick Webber - Director

Betygsatt 5 av 5 stjärnor

Outstanding communication and customer…

Outstanding communication and customer service through the entire process. Viewed a few properties through West Coast and Matt who showed us around was great, made every viewing feel personal and with our best interests as priority. Admin team were really quick and well organized with all our paperwork etc

24 oktober 2024
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Svar från Westcoast Properties

Thank you for your review, we really appreciate it.

Betygsatt 5 av 5 stjärnor

Helen Duthie... absolutely brilliant

Helen Duthie was absolutely brilliant. The process of getting the house on the market and towards a sale was all good, but where Helen really excelled was on the final steps towards exchange and completion. Helen was absolutely exceptional. Despite the dreadful conveyance solicitor (Muve) I used, Helen pushed the exchange and completion and got it all through on time. Really fantastic; it would not have gone through in time had it not been for Helen.

14 november 2024
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Svar från Westcoast Properties

Hi Michael
Thank for you taking the time to leave such a glowing review, we really appreciate it.
Kind regards
Nick Webber - Director

Betygsatt 5 av 5 stjärnor

Excellent Service with a Smile

Have to say we initially dealt with Matt Friend who was extremely polite, friendly yet professional, he helped us immensely. Since our rental we have been communicating with Megan Phillips and Megan responds to our queries immediately, again very professional, nothing too much trouble.
We would highly recommend Westcoast Properties Weston-Super-Mare, thank you Deb & Mick Kitts

30 oktober 2024
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Svar från Westcoast Properties

Thank you for your superb review, Deborah, we really appreciate you taking the time to share about your experience.

Kind regards
Nick Webber - Director

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