westcapitallending.com Omdömen 

1 230
•
TrustScore 4.5 av 5

4,7

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Det här tycker kunderna

Betygsatt 3 av 5 stjärnor

Lauren Kowalski and Morgan Batko were exceptionally nice and helpful. I had planned on replacing my whole deck (36' x 20') however, forcing me to repair the porch (deck) before closing cost me $266 t... Se mer

Betygsatt 5 av 5 stjärnor

I was focused on a rate that worked for me,I had tried working with numerous lenders and found out that all the best rates etc were ultimately dealing with WC; so i ditched the middle men. Their agen... Se mer

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Betygsatt 5 av 5 stjärnor

Ayria was our contact representative through the loan process with West Capital Lending. He made the process very positive, knowledgeable, and truly a pleasure to work with. The home accessor chos... Se mer

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Betygsatt 5 av 5 stjärnor

I got a Heloc loan last year and the process was very smooth and efficient. Refinanced this year to get a better rate. I was disappointed that the rate wasn’t lower, but working with the people was al... Se mer

Företaget har svarat

Företagsinformation

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West Capital Lending’s mission is to empower borrowers with access to competitive financing, expert guidance, and exceptional service. We strive to simplify the mortgage process, build lasting relationships, and earn the trust of every customer we serve.


Kontaktuppgifter

4,7

Utmärkt

TrustScore 4.5 av 5

1 tn omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

4,7

Alla omdömen

(1 230)

1 226 omdömen under de senaste 12 månaderna

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Betygsatt 1 av 5 stjärnor

Buyer Beware!!!!

Buyer Beware!!!!

They stack junk fees double dipping fees , my quote was padded w an extra $13000 in fees compared to legit lenders..high pressure tactics

The Overpriced and "Junk" Fees Breakdown

Discount/Origination Costs $5,460.00 (3.5 points) Extremely Aggressive. They are charging you 3.5% of the loan amount just to look at the file or lower the rate. A standard origination fee is usually 1% to 2% max.

Prepayment Penalty Buy Down $2,340.00 (1.5 points) Hidden Fee. DSCR loans inherently come with a 3-year or 5-year prepayment penalty. They are charging you an extra 1.5% just to reduce it down to a 1-year penalty.

Underwriting Fee $1,995.00 Double Charging. Standard industry underwriting fees range from $995 to $1,250. This is nearly double the market average.

Processing Fee $795.00 Junk Fee. Between a $1,995 underwriting fee and a $5,460 origination charge, adding an extra processing fee is pure profit padding.

Doc & Misc Fees $600.00 Junk Fee. Document preparation fees should not exceed $150–$200. $600 is vastly inflated.

Appraisal Fee $850.00 High $500 avg

The Paper Trail: Lawsuits, Fines, and Investigations

While they showcase a high rating on consumer review sites, public regulatory enforcement and court dockets paint a completely different picture of their corporate operations:

• Multistate Enforcement Fines (May 2023): Regulators in Texas, Idaho, Oregon, and Hawaii hit West Capital Lending with a joint $464,417.50 penalty. The investigation revealed widespread compliance breakdowns, including 600 instances of allowing completely unlicensed individuals to pull consumer credit reports and paying illegal loan commissions to unlicensed entities.

• Washington State DFI Penalty (July 2026): The Washington Department of Financial Institutions leveled a $75,000 fine against the company. State investigators cited them for severe regulatory non-compliance, including utilizing unlicensed managers, failing to provide proper rate-lock disclosures, missing mandatory financial reports, and employing deceptive advertising slogans like promising the "lowest interest rates possible."

• The Competitor Legal Wars (2025–2026): They are locked in a massive, messy legal battle in federal court with major retail lender loanDepot. loanDepot sued them for orchestrating massive employee poaching rings and data theft. In a fascinating twist, West Capital filed a counter-lawsuit accusing loanDepot of operating illegal compensation schemes that incentivized loan officers to steer consumers into higher-priced, inflated interest rate mortgages—the exact mechanism currently squeezing your quote.

• Lead Diversion Lawsuits: They were also sued by Griffin Funding for allegedly targeting departing loan officers to illegally divert consumer leads and private borrower data into their system.

Anatomy of an Inherently Predatory Term Sheet

The exact 2007 "subprime playbook" mechanics are operating in plain sight:

1. The "Squeeze Play": They identified a lower FICO score, Instead of just pricing the risk into the interest rate, they used it as an excuse to layer on $13,793.00 in total transaction costs—extracting maximum equity out of your loan amount before you even close.

2. The Double-Dip Margin: Charging 3.5% in origination points ($5,460.00) while simultaneously padding processing, admin, document, and underwriting fees to nearly $3,500.00 means you are paying for their corporate overhead three times over.

3. The Refinance Trap: Tacking on a $2,340.00 Prepayment Penalty Buy Down means they know interest rates may drop or you may want to clean up this loan quickly. They are forcing you to pay an extra fee upfront just to lower a penalty that standard market guidelines shouldn't be charging you for at 1.5 points.

7 oktober 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

The agent was really knowledgeable and…

The agent was really knowledgeable and a great help. He may all the process super easy and fast. I would highly recommend.

19 augusti 2026
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Svar från westcapitallending.com

Thank you so much for sharing your experience! We’re thrilled to hear our team member was knowledgeable, helpful, and made the entire process feel easy and efficient. It means a lot to know you had such a positive experience and would highly recommend us. We truly appreciate your trust in West Capital Lending and your recommendation!

Betygsatt 5 av 5 stjärnor

great communication

3 augusti 2026
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Svar från westcapitallending.com

Thank you for the kind feedback! We’re glad to hear you experienced great communication throughout the process. Keeping our customers informed and supported every step of the way is something we truly value. We appreciate you choosing West Capital Lending and taking the time to share your experience!

Betygsatt 5 av 5 stjärnor

Excellent

The person who attended to me was attentive to my needs. THANKS Tim Tofan

16 juli 2026
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Svar från westcapitallending.com

Thank you so much for sharing your feedback! We’re thrilled to hear Tim Tofan was attentive to your needs and made sure you felt supported throughout the process. It means a lot to know his care and dedication made a positive difference in your experience. We’ll be sure to share your kind words with Tim, and we truly appreciate you choosing West Capital Lending!

Betygsatt 5 av 5 stjärnor

Saleena Kals is number one in our book

Saleena Kals is number one in our book, she goes above and beyond to help you.

31 juli 2026
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Svar från westcapitallending.com

Thank you so much for the incredible feedback! We’re thrilled to hear Saleena Kals went above and beyond to support you and made such a positive impression. Knowing she earned the top spot in your book means a great deal to us! We’ll be sure to share your kind words with Saleena, and we truly appreciate your trust in West Capital Lending!

Betygsatt 5 av 5 stjärnor

Good experience with Heloc loan

I got a Heloc loan last year and the process was very smooth and efficient. Refinanced this year to get a better rate. I was disappointed that the rate wasn’t lower, but working with the people was always constructive. I was a little worried about getting alone through a company that I had not heard of. But I’m very satisfied.

9 juli 2026
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Svar från westcapitallending.com

Thank you for taking the time to share your experience and for continuing to trust West Capital Lending. We’re glad to hear your HELOC process last year was smooth and efficient and that your refinance experience was constructive and positive, even though the rate wasn’t as low as you had hoped. We especially appreciate you sharing that you initially had some hesitation about working with a company you weren’t familiar with, and we’re grateful our team was able to earn your confidence and leave you satisfied with the experience. Thank you again for giving us the opportunity to assist you!

Betygsatt 5 av 5 stjärnor

great service especially in lieu of issues

I was focused on a rate that worked for me,I had tried working with numerous lenders and found out that all the best rates etc were ultimately dealing with WC; so i ditched the middle men. Their agent worked it out and worked with me all the way through, i had various "not normal" issues, he worked through it all even when not on the clock, great follow ups

28 augusti 2026
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Svar från westcapitallending.com

Thank you so much for sharing such thoughtful feedback! We’re thrilled to hear our team was able to help you find a rate that worked for you and that your agent stayed committed throughout the process. It’s especially great to know they went above and beyond to work through your unique circumstances, stayed in close communication, and continued to support you even outside of regular hours. We truly appreciate your trust in West Capital Lending and are grateful for the opportunity to help!

Betygsatt 3 av 5 stjärnor

Closing on 3200 Livingston Hwy, Celina, TN 38551

Lauren Kowalski and Morgan Batko were exceptionally nice and helpful. I had planned on replacing my whole deck (36' x 20') however, forcing me to repair the porch (deck) before closing cost me $266 that I needed to use on materials needed for the deck makeover. The repair pieces could not be used on the makeover. Rocket Mortgage kept dragging their feet on my closing. Because it took so long, I could have gotten a better deal through my credit union. I chose Rocket Mortgage because it was going to take much less time.

26 maj 2026
Betygsatt 5 av 5 stjärnor

Fast and hassle free place to get a…

Fast and hassle free place to get a loan when you need it quickly thanks James b.

1 september 2026
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Svar från westcapitallending.com

Thank you so much for sharing your experience! We’re glad to hear you found the process fast and hassle-free when you needed funding quickly. It’s wonderful to know James B. was there to make the experience easier for you. We’ll be sure to share your kind words with James, and we truly appreciate you choosing West Capital Lending!

Betygsatt 5 av 5 stjärnor

Very helpful and professional

Very helpful and professional

7 september 2026
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Svar från westcapitallending.com

Thank you so much for the 5-star rating! We are thrilled to hear that our team provided such knowledgeable support and top-notch service during your experience with us.

Betygsatt 5 av 5 stjärnor

The service the help from Casey and…

The service the help from Casey and Eric were great. They went above and beyond to help. They would pick up phone after hrs to answer questions. Call to make sure everything was good. From start to finish. Best service out there

2 september 2026
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Svar från westcapitallending.com

Thank you so much for sharing such incredible feedback! We’re thrilled to hear Casey and Eric went above and beyond to support you from start to finish. Their willingness to answer questions, even after hours, and follow up to make sure everything was going smoothly truly reflects the level of care we strive to provide. We’ll be sure to share your kind words with Casey and Eric, and we’re incredibly grateful for your trust and recognition!

Betygsatt 5 av 5 stjärnor

Steven my loan officer was amazing!

Steven my loan officer was amazing!! This would not have been possible without him!! He needs a raise based on what I experienced !! Thank you!!

1 september 2026
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Svar från westcapitallending.com

Thank you so much for the incredible feedback! We’re thrilled to hear Steven made such a meaningful difference in your experience and was there to help make everything possible. It’s wonderful to know his dedication and support left such a positive impression on you. We’ll be sure to share your kind words with Steven and the team, and we truly appreciate you recognizing his hard work!

Betygsatt 5 av 5 stjärnor

Jeremiah paid attention to what i…

Jeremiah paid attention to what i needed and always returned my calls and texts.

10 augusti 2026
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Svar från westcapitallending.com

Thank you so much for sharing your feedback! We’re glad to hear Jeremiah took the time to listen to your needs and was consistently responsive to your calls and texts. Being attentive and available throughout the process can make a big difference, and we’re happy Jeremiah provided that level of support. We appreciate you recognizing his dedication and taking the time to share your experience!

Betygsatt 5 av 5 stjärnor

Jacob was friendly

Jacob was friendly, professional and very patient with us for we work in the medical field and its been very busy. Thank you and yes I would tell a friend:)

18 november 2025
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Svar från westcapitallending.com

Thank you so much for the wonderful feedback! We’re thrilled to hear Jacob was friendly, professional, and patient while working around your busy schedules. We’re especially glad he helped make the process manageable despite the demands of your work in the medical field. We truly appreciate your recommendation and are grateful you trusted West Capital Lending to assist you!

Betygsatt 5 av 5 stjärnor

Beyond Exceptional

Excellent communication and service. Very highly recommend West Capital. You can’t find a more trustworthy broker anywhere. Jaime Hernandez had my back every step of the way.

1 september 2026
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Svar från westcapitallending.com

Thank you so much for the incredible feedback! We’re thrilled to hear you experienced excellent communication and service and felt confident working with Jaime Hernandez throughout the process. Knowing Jaime was there to support you every step of the way and that you found our team trustworthy means a great deal to us. We truly appreciate your strong recommendation and your trust in West Capital Lending!

Betygsatt 5 av 5 stjärnor

Good service

Good service

3 september 2026
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Svar från westcapitallending.com

Thank you for the kind feedback! We’re glad to hear you received good service from our team and had a positive experience. We appreciate you choosing West Capital Lending and taking the time to share your feedback!

Betygsatt 4 av 5 stjärnor

If this was a 1 - 10 rating scale, I'd give it 9️⃣ Stars 🌟!

My Loan Officer was excellent 👍, and the general support was really good 😊.
My only criticism would be that it took nearly a month which was not my expectation going into process.

5 september 2026
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Svar från westcapitallending.com

Thank you for taking the time to share your honest feedback! We’re thrilled to hear your Loan Officer was excellent and that you received great support throughout the process. We also understand that the nearly month-long timeline was longer than you expected, and we appreciate your patience and understanding along the way. Your feedback is valuable to us as we continue looking for ways to make the process more efficient and predictable for our customers. We’re grateful you chose West Capital Lending and appreciate the opportunity to assist you!

Betygsatt 5 av 5 stjärnor

Ayria was our contact representative…

Ayria was our contact representative through the loan process with West Capital Lending. He made the process very positive, knowledgeable, and truly a pleasure to work with.

The home accessor chosen to evaluate our home value, however, was dismal at best. She forgot her measuring wheel, so had to buy one at Home Depot once she arrived. Her officially accessed home value was so inaccurate that it was lower than the county tax accessment!

16 juli 2026
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Svar från westcapitallending.com

Thank you for taking the time to share your experience. We’re very glad to hear Ayria was knowledgeable, helpful, and made the loan process a positive experience for you. We’re sorry to hear the home valuation did not meet your expectations, particularly given the concerns you described about the accuracy of the assessment. We appreciate you bringing this feedback to our attention, as we’re always looking for ways to improve the overall customer experience. Thank you again for trusting West Capital Lending and for recognizing Ayria’s efforts throughout the process!

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