We Serve Law LLC Omdömen 1 151

I sent in a request for a quote. I received emails afterward indicating that a file had been open and I received an invoice. They wanted $250 to serve papers near them and I had another process server in Towson do it for $150 and the service address is far away. It was like pulling teeth to get confirmation that they were not serving the papers. I spent so much time, I could have served the papers myself.

service is severely underperforming, the customer service are no help and refuse to provide refunds or discounts for incomplete services. overall just a scam of a company.

The worst experience ever I paid for expedited service for 3 days and it has been a whole week and they didn’t serve the defendant and I ahve a court dat. I will sue them ans file a complaint with BBB.

Tried to locate a person in hiding to file a small claims court case, but they told me I need to provide a document such as a court proceedings record.

Without the defendant's current address, I cannot file a case. This is utterly useless.

The website stated that the fee to have papers served to a defendant in Oregon was $105. I sent my information and uploaded the required documents. About two hours later I received an email invoice for $400.00!!! Very deceptive! I do not like “bait & switch” tactics!

I PAID FOR A SKIPTRACE STILL HAVEN’T HEARD NOTHING

The service that was performed was done in a timely manner. However the affidavit that was sent back has been wrong two times. When asked about a partial refund for the inconvenience due to the fact I paid for rush service and was told I would receive the affidavit in 7 business days after the first attempt of service, I was denied my request. The total time I have spent waiting for the correct affidavit is 14 days. Business days is 10. I should have gone with a different company. My issue is time sensitive and I have expressed that many times and pointed out I have paid for rush service. Still nothing is being done. I was told to keep waiting for the affidavit to be filled out correctly and they will send it. Very unprofessional and disappointing service. Will not be using again.

I provided them an old address as a reference for their skip trace. They sent me a report with the same incorrect address. Needless to say, this was of absolutely no utility to me.

I hired We Serve Law for a “Comprehensive Skip Trace” on the deadbeat who sold me a car, filed a fake police report while they “waited on the paperwork”, got me arrested at gunpoint, and then snatched my iPad and keys (and the car!) from impound while I was still in cuffs. I gave WeServeLaw everything: full legal name (A. H. R., because that’s who he was when he committed the crime), DOB, DL number, old addresses, emails, and I straight-up told them in the order form: “he may identify as a trans woman now and may or may not go by Z.” I even said I hadn’t been in contact since summer 2023 and needed CURRENT whereabouts for small claims service.

What did I get? A half-assed report ON A.H.R, that literally says on page 1: “Other People who have used this SSN… Z. R. [View Person Record]” with the exact same last four digits and DOB window. They found the name-change link themselves, confirmed it exists, then sent me the stale, incomplete version anyway like it was a surprise party I wasn’t invited to.

I emailed them back to point out that Z.R. was their trans identity as mentioned in my order, and could they click the link give me the complete report, to see if it had a fresher address. They replied back I would have to pay $50 more dollars for them to click the link and send me the Z.R. report. So I pushed back and told them these two names belong to the same individual with the same SSN and DOB, they should be merged, they hit me with: “We confirmed via email the name of the party… A search on another party will include another fee.”

Bish please. You mean to tell me that all I have to do is start going by a new name to dodge a PROFESSIONAL SKIP TRACER?! Guess so with We Serve Law. They’re really out here trying to tell me that when you transition you magically turn into a WHOLE OTHER PERSON with a brand-new name, even with the exact same SSN and birthday? Insensitive as hell. Lazy as hell. I’m warning every single LGBTQIA+ person specifically: avoid these clowns like the plague. They clearly don’t understand (or care about) our situations and will treat a name change like it’s two completely separate humans just to squeeze out an extra $50 invoice.

I would have been better off getting a subscription to BeenVerified and running the reports myself. But I thought I would get better information from a professional skip tracer. I WAS WRONG.

I’m not even asking for a refund anymore. I’m just here to warn every desperate plaintiff, process server, or pissed-off ex: Do NOT use We Serve Law. Their “comprehensive” search is about as deep as a Grindr bio. They’ll take your money, give you useless outdated info, dangle the rest behind another invoice, greedy lazy f*, and then act shocked when you call them out on their deadnaming nonsense. LAZY, GREEDY, DECEPTIVE, and actively HARMFUL to the community.

Save your coins, queens (and kings and theys). One star. Absolutely would not recommend.

Thank you for the notice and certification unfortunately I received the notification 25 hours AFTER he was served. Your company being in this business should know that timing is critical in service in certain situations.  For some reason I believed per your website and paying a extra $150 this was a expedited service. Was he served expeditiously ? Yes was I notified of service NO . I had to ask 26 hours after payment and wait and wait and wiat.

They won’t return any of my phone calls. We’re quick to bill me, but won’t give me any updates on the status of the serving.

Terrible service. They’re only fast and professional when it comes to taking your money! After that, don’t expect help or accountability.

Don’t waste your money here, I wish I had checked their reviews before placing my order!

I provided documents over one month before the deadline for service. When I didn't hear anything, I followed up three weeks and then again two weeks before the deadline for service. Each time they assured me that they were handling service. I followed up again one week before the hearing and they said they needed to check with the process server, but again they never got back to me. I followed up again the date of the hearing and they just never served him. I would never trust this company to serve process ever again.

They came back with address that the person hasn’t lived at for 15 years. This service is a waste of money. I paid 55.00 for someone to do a google search. They refused to give a refund.

Absolutely unacceptable experience. I strongly advise against using this company.
I paid for a skip trace and process service in 2024. The skip trace was handled properly — but the process service was a complete disaster. During the scheduled service period, the address in question was under a mandatory evacuation order due to a storm and power outage. Despite knowing the area was completely empty and that service was impossible, the process server allegedly made three “attempts” within 24 hours — and not once did anyone bother to call or email me to explain the situation or confirm next steps.
Instead, I received an automated message saying three attempts had been made and that I’d need to pay for a new invoice if I wanted additional service. That’s outrageous — the company knew service could not be completed because of the evacuation order. I immediately emailed to ask why they proceeded and why no one had contacted me. On October 1, 2024, I was told they’d check with the process server and “get back to me.” They never did.
I followed up again on October 12 and October 20 — no response. To make matters worse, they never even provided a failed service affidavit, which I needed for my court hearing. Because of their lack of communication and professionalism, my hearing was delayed and I had to start the process all over again.
I finally called We Serve Law for answers (October 6, 2025), I was met with an extremely rude customer service representative. After I calmly explained the situation, she dismissively said, “Well, okay — what you want to do now?” When I reminded her that I had reached out multiple times and was waiting for a response, she got even more condescending — and then hung up on me.
This is not how any legitimate company should treat paying customers. The total lack of communication, accountability, and basic courtesy is unacceptable. I will be disputing the charge with my bank and taking my business elsewhere. If you value professionalism, transparency, or even basic respect — avoid this company at all costs.

Knocked three times. I explained clearly they would be difficult to reach. Then they price gouged me. 175 per hour for "stakeout." Should have been upfront and 300 dollars is a lot.

I hired We Serve Law LLC to handle critical filings and service of process in Puerto Rico. What I received was nothing short of negligence:
1. Failure to Deliver Core Services: The core deliverables I paid for—proper court filing, issuance of summons, and confirmed service—were never completed. Instead, I was met with excuses and vague updates.
2. Poor Communication and Accountability: My inquiries were brushed off with canned replies, and when I pressed for answers, the responses showed little grasp of the actual requirements. Their follow-through was inconsistent, forcing me to chase after basic confirmations that any competent legal service should provide proactively.
3. Hidden Behind “No Refunds” Policy: Despite not completing the contracted services, they attempted to hide behind a “no refunds once dispatched” clause. Only after persistent pressure did they offer a partial refund—yet even this didn’t cover the wasted time, energy, and stress caused by their mishandling.
4. Professional Risk: Their lack of diligence and accuracy could have severely compromised my legal case. I had to step in personally to mitigate the damage and redo tasks I had already paid them to execute.

In short: We Serve Law LLC sells reliability but delivers incompetence. Their mismanagement cost me time, money, and peace of mind at a critical legal juncture. If you value professionalism, transparency, and proper execution, look elsewhere.

Invoice #402371: I provided detailed information regarding the subject of a skip trace request. In the request I provided the last known address in addition to other addresses I located on my own using a $5.00 trial subscription from SPOKEO. I wanted more reliable information as I was informed by my process server that the last known address was "VACANT". The information I received related to August 3rd and the subject has since moved from that address. Instead of providing me with a current address, your team simply repeated the information from SPOKEO. Additionally, when I tried to access information highlighted like a link, guess what, THAT INFORMATION WAS BLOCKED. I was provided useless, unreliable data. I'll ENVER use this service again. I want a refund!!!

Perfect service, extremely responsive, professional, and I would highly recommend your services to our network.

Highly disappointed. We are a matrimonial law firm in NYS and started using We Serve in March 2025.
Since then process service success has been minimal. Communication is scarce. They do not follow specific instructions, then when issues are raised they claim they will fix the issues, then don't get back to us. When we follow up, they inform us they haven't even tried to rectify the issues. Going in we made it extremely clear what we need in process service attempts, as Matrimonial Law in NYS & NJ is clear. They have failed on multiple attempts to deliver documents in hand, and claim they have completed service when serving a third party. Which is not permitted. Additionally, they agreed to a price with our firm, as we send many cases out each month, they have not been consistent, often required our office going back and forth in order for them to honor the agreed upon prices. We will no longer be using their services.