Customer and pre-sales service non existent. I purchased some items from this place last year. All good. It's cheap and cheerful but works OK for my needs. But now I need to purchase an exten... Se mer
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För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I ordered these beautiful beaded curtains, delivery was on time was a little frightened that as I opened the box I might be cutting the beads, perhaps a extra covering inside the box might be helpf... Se mer
I needed the balloon arch frames urgently and emailed to ask if my order could be shipped quickly - it was mailed out within the hour, and I received it the very next day! Really impressed with the fa... Se mer
Fantastic and excellent quality flower wall. I was so impressed it looked even better when I received it. I am reluctant to purchase online products as most often I return or sell on as I’m disappoint... Se mer
Företagsinformation
Informationen kommer från olika externa källor
UK’s leading wholesaler of decorations and supplies to the Wedding, Hospitality and Events industries, WeddingMart provides the style and quality your clients demand, with the low prices and stock availability your business requires.
Kontaktuppgifter
Unit 9 Brookvale Trading Estate, B6 7AQ, Birmingham, Storbritannien
- 0333 444 0017
- sales@weddingmart.co.uk
- www.weddingmart.co.uk
4,2
Bra
615 omdömen
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Very good service online but need to…
Very good service online but need to get a better phone line service to speak to a person is much better than a machine.
3 december 2021
Do not waste you money in this company
Do not waste you money in this company. I ordered a backdrop 2 months ago. It stated on the website that it is a grade B item. In which grade B items are fully functioning products with few chips abs straches. However it arrived to me as a grade D!! Doesnt connect I cut and damaged my hand trying to connect the pieces together didnt work ny husband tried with his full strength and one side did not connect. The product has already arrived to me with faulty boxes as it was left in the rain thrown at my garden by fedex. So I had to boxes left. Once they finally got back to me they wanted me to return the goods in it original condition meaning me buying two big boxes to return the items. I disagreed and didnt wanted to pay any more money which would have costed me £30 or more just to return the items back to them. After telling them to make a collection of the items they did not listen to my problems. I just wasted £107 on the backdrop plus the delivery I payed for it to be shipped to me. So please please be carefull buying backdrops from then. You money will be wasted no dought. My worst ever purchase
25 november 2021
Omdöme utan inbjudan
The service was great
The service was great , always communicating via email and delivery was very quickly.
Highly recommend weddingMart for your events, prices are reasonable as well which is a plus .
15 november 2021
Excellent customer service through…
Excellent customer service through email contact. I was missing a small item & it was dealt with quickly & efficiently.
11 november 2021
Order arrived very quickly
Order arrived very quickly. The items - 2 flower stands - were better than expected and at a very reasonable price.
8 november 2021
Very good heavy duty stand love it ❤️❤️…
Very good heavy duty stand love it ❤️❤️ Will order again.
15 oktober 2021
Do not order from this company
They sent an email to say my item was on the way. Yet no follow up email to say what date, time my item was being delivered. FedEx calls me to say they attempted delivery but no one was home. And that Wedding Mart asked them to return the item back to them. Once they finally responded to my email, I was told that they can re send my item but for an extra £20 for delivery. I told them I wanted a full refund. Weeks later I received a partial refund, staying they had deducted £25 for delivery and VAT. 8 weeks later I received a full refund after contacting Trading Standards. Absolutely disgusting.
9 oktober 2021
Omdöme utan inbjudan
Svar från WeddingMart
Hi, thank you for your review. Your statement is not true. We have dispatched your goods on time which FEDEX has attempted to delivery 3 consecutive days but no one was at your address to receive the goods. You have admitted you received our shipped notification email which contained the tracking details track the packages and advise the delivery statuses. The courier then was holding the order in their local depot for 7 days for you to rearrange the delivery but no one has contacted and then they returned back to us. The charges we have deducted was lawfully applied and in accordance with our T&C to cover the cost of the courier for failed delivery and return to sender cost. However we have removed this and refunded you full as a goodwill gesture which we have explained in our last email to you.
Aways provide a fantastic and speedy…
Aways provide a fantastic and speedy service. Brilliant company .
5 oktober 2021
Great service and product
Great service. Really fast delivery, great quality product. Would definitely recommend
4 oktober 2021
Really pleased with my flower stands
Really pleased with my flower stands
Arrived quickly 5 *
9 september 2021
My experience with wedding mart has…
My experience with wedding mart has been mixed. I was pleased with their prompt response when I accidentally ordered 2 of the same product and they cancelled the second order when I explained straight away.
However the product I did recieve isn't very good quality - I arrived with chipped paint and rusted joints in some areas.
9 september 2021
great service start to finish.
8 september 2021
Poor quality items, poor customer service
The items I received were very poor quality but, as I the wedding I needed them for was too close, I was unable to return them for a replacement in time and had no choice but to use them. After the wedding I rang customer services on 2 August to ask what to do, as I wanted to return the items for a refund but had used them so wasn't sure what my rights were. I left a voicemail but received no reply. Today, 10 August, I have still received no reply and tried to ring again. Still no reply. Terrible customer service.
11 augusti 2021
Horrendous customer service
Horrendous customer service. Ordered and paid for 30 grass panels and only 28 were delivered. Sent them back due to poor quality and informed them I had received 2 less panels. Only refunded for 28 and they deducted £25 delivery costs meaning I have lost £100. They do not answer the phone or return calls when VM left and do not respond to emails! DO NOT ORDER.
6 augusti 2021
Omdöme utan inbjudan
Brill service.
5 augusti 2021
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