VWFS Rent-a-Car Omdömen 

6 868
TrustScore 5 av 5

4,9

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För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

Having used VWFS for their car and van hire, I cannot recommend them enough. Megan in Liverpool is always professional and courteous, shows the vehicle and makes sure it has enough fuel to be a... Se mer

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Betygsatt 5 av 5 stjärnor

Amazing service from John, booked at short notice and really quickly processed through to pick up car. Have been let down by VW so need to re-book again and John was so courteous and professional as w... Se mer

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Betygsatt 5 av 5 stjärnor

Old school customer service. Each person I encountered either on the phone or in person, genuinely gave the impression they cared. The price was good value for money. The car (a Skoda superb estate... Se mer

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Betygsatt 5 av 5 stjärnor

Amazing service and experience.  Only problem was booking because of new websites being set up and not knowing whether it's 'clarkies campers', 'Clark Commercials', 'John Clark Motor group', or 'vwfs'... Se mer

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Företagsinformation

  1. Biluthyrningsbyrå
  2. Billeasing
  3. Skåpbilsuthyrning

Skrivet av företaget

We make renting a vehicle simple. Whether you're looking for a car, van or campervan, it's easy to book with us. Browse our top-quality Volkswagen Group vehicles online now and collect from a local retailer. VWFS Rent-a-Car, Simple-as-That.


Kontaktuppgifter


4,9

Utmärkt

TrustScore 5 av 5

7 tn omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ber kunder att lämna omdömen

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Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.

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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

4,9

Alla omdömen

(6 868)

928 omdömen under de senaste 12 månaderna

Skriv ett omdöme
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Betygsatt 5 av 5 stjärnor

Greàt experience

Greàt, friendly service and a very new and modern van.

25 juli 2026
Omdöme utan inbjudan
Logotyp för VWFS Rent-a-Car

Svar från VWFS Rent-a-Car

Hello,

We’re glad you had a great experience with VWFS Rent-a-Car. Our team looks forward to helping you again soon!

Many thanks,
VWFS Rent-a-Car

Betygsatt 5 av 5 stjärnor

Excellent service and good quality of…

Excellent service and good quality of cars very attentive staff and cordial much appreciated

24 juli 2026
Omdöme utan inbjudan
Logotyp för VWFS Rent-a-Car

Svar från VWFS Rent-a-Car

Hello,

We’re glad you had a great experience with VWFS Rent-a-Car. Our team looks forward to helping you again soon!

Many thanks,
VWFS Rent-a-Car

Betygsatt 5 av 5 stjärnor

Great experience again (3rd time)

Third time renting from VWFS Slough and another good experience. Very nice, personal service. Cars are near-new, in great condition and seem to always be a few steps above the base spec, so nice extras that make the experience feel more special than the regular mainstream rental companies.

23 juli 2026
Omdöme utan inbjudan
Logotyp för VWFS Rent-a-Car

Svar från VWFS Rent-a-Car

Hi there!

Thank you for taking the time to provide us with your feedback. We’re glad you had a great experience with us and we look forward to welcoming you back again soon!

Many thanks,
VWFS Rent-a-Car

Betygsatt 5 av 5 stjärnor

Raheel and Jacob have done amazing job…

Raheel and Jacob have done amazing job on making sure I got the vehicle I wanted, made sure it was clean, and nicely presented on the day of collection. Answered all my questions, and ensured the process went smooth even after I retuned the key. Would definitely hire again in the near future!

24 juli 2026
Omdöme utan inbjudan
Logotyp för VWFS Rent-a-Car

Svar från VWFS Rent-a-Car

Hi there!

Thank you for taking the time to provide us with your feedback. We’re glad you had a great experience with us and we look forward to welcoming you back again soon!

Many thanks,
VWFS Rent-a-Car

Betygsatt 5 av 5 stjärnor

From start to finish we dealt with…

From start to finish we dealt with Megan from Car Rental who offered us a professional, friendly service. She made the whole process seamless and fuss-free. Hope you deal with you soon again!

23 juli 2026
Omdöme utan inbjudan
Logotyp för VWFS Rent-a-Car

Svar från VWFS Rent-a-Car

Hello,

We’re glad you had a great experience with VWFS Rent-a-Car. Our team looks forward to helping you again soon!

Many thanks,
VWFS Rent-a-Car

Betygsatt 5 av 5 stjärnor

Great experience

Great experience!

We had a fantastic experience renting a camper van from VWFS West London. The camper van was clean, comfortable, well-equipped, and a pleasure to drive.

A special thank you to Dave, who was incredibly friendly, professional, and helpful. He gave us a thorough walkthrough of the van, explaining all the features clearly and making sure we were confident before setting off. He took the time to answer all our questions and never made us feel rushed.

The whole process was smooth and hassle-free from start to finish. Excellent customer service and a great camper van—we would highly recommend VWFS West London and will definitely be back.

18 juli 2026
Omdöme utan inbjudan
Logotyp för VWFS Rent-a-Car

Svar från VWFS Rent-a-Car

Hi there!

Thank you for taking the time to provide us with your feedback. We’re glad you had a great experience with us and we look forward to welcoming you back again soon!

Many thanks,
VWFS Rent-a-Car

Betygsatt 5 av 5 stjärnor

5 Star allThe way!

We had an amazing experience renting a camper van for our recent family camping trip to the Lake District. From the moment we picked up the van, the team at VWFS West London was friendly, welcoming, and incredibly helpful.

The staff gave us a thorough demonstration of the vehicle and explained all of the camper van’s facilities clearly, which made us feel confident and well-prepared before setting off. Their patience and attention to detail really enhanced our experience.

We were a family of four, including a one-year-old and a four-year-old, and the camper van was comfortable and well-equipped for all of us. The children thoroughly enjoyed the adventure, and it made for a memorable family holiday.

Thank you Dave and the whole team at VWFS West London for providing such excellent service and making our trip so enjoyable. We would highly recommend this company to anyone looking for a hassle-free camper van rental. Five stars all the way!

18 juli 2026
Omdöme utan inbjudan
Logotyp för VWFS Rent-a-Car

Svar från VWFS Rent-a-Car

Hello – isn’t this great!

Thanks for sharing your positive comments with us! We’re glad we were able to meet your expectations and offer you a great rental experience.

Many thanks,
VWFS Rent-a-Car

Betygsatt 1 av 5 stjärnor

Failed Rental, Woeful experience zero customer service!

Prior to potential purchase my wife and I had a Grand California 600 booked for a camping weekend Friday 24th July 2026.
3 Days prior to rental, I received a poor voicemail addressing me as Mr "Christian Name" asking me to call them back.
Spoke to them, to discover that the van I was looking forward to enjoy had a damaged fridge and would I be happy for the door to be taped up? Umm - not the best but providing the fridge was still working and they gave me the suggested tape to secure it I was potentially happy with this, but I asked for what the options of compensation or discount because what I was hiring wasn't as expected. The manger Zee asked to seek clarification from his area manager agreed to call me back.
Some moments later he calls and says we can't hire you the camper, so they are going to have to cancel my booking! What? - No suggestion of a replacement or alternatives I was dumfounded!
I asked for the matter to be escalated with an area manager and have a call back.
Several minutes later I get an automated email telling me I have cancelled my booking.
I then spent the next hour on the phone trying to seek a resolution to Volkswagen Customer Service.
I'm out of pocked for the camping pitch that I booked and it's too late to get a refund. Be interesting to see how quickly I get my full refund of the rental booking that they have had since June 4th!

22 juli 2026
Omdöme utan inbjudan
Logotyp för VWFS Rent-a-Car

Svar från VWFS Rent-a-Car

Updated: 27/07/2026

Hello,

Since our below response, we took time to investigate your review and we're pleased to have been able to discuss matters further with you over a telephone call - and to help put matters right.

We've processed your refund this morning, and we're delighted that you're looking to rent a campervan with us so we can deliver the service we strive for. Whilst we didn't get it right the first time, we've used your review to ensure we can improve our services, and our Rental Manager and Regional Manager have worked hard to ensure more robust measures are in place for future.

Thank you again for taking the time to help us learn more, and to reach a resolve. We're excited to welcome you back!

--
Hi there,

We're sorry to learn about the experience you've shared with us, and we're keen to do what we can to understand more.

Following your review, we are engaging with our retail location and Area Management team to investigate matters and, as part of this, want to provide you with an update back on the critical points you have provided to us.

Please bear with us whilst we work with the team and we'll provide an update as soon as we can.

Kind regards,
VWFS Rent-a-Car

Betygsatt 5 av 5 stjärnor

I needed a vehicle whilst mine was…

I needed a vehicle whilst mine was undergoing some work - the booking process for getting a rent-a-car was so easy! It was very stress free and I would recommend it to anyone. Liam was especially helpful!

1 juli 2026
Omdöme utan inbjudan
Logotyp för VWFS Rent-a-Car

Svar från VWFS Rent-a-Car

Hello,

Thank you for choosing VWFS Rent-a-Car. You chose us to keep vehicle rental simple – and we’re glad we were able to do this for you.

Many thanks,
VWFS Rent-a-Car

Betygsatt 5 av 5 stjärnor

Very good experience renting a vehicle…

Very good experience renting a vehicle through this company, special thanks to Liam for being so patient and accommodating to my needs. Car was very nice and clean just to add to everything positive!

16 juli 2026
Omdöme utan inbjudan
Logotyp för VWFS Rent-a-Car

Svar från VWFS Rent-a-Car

Hello – isn’t this great!

Thanks for sharing your positive comments with us! We’re glad we were able to meet your expectations and offer you a great rental experience.

Many thanks,
VWFS Rent-a-Car

Betygsatt 5 av 5 stjärnor

Liam was very helpful at organising me…

Liam was very helpful at organising me a rental car after my own car had some issues, he made the process very smooth and got me mobile in no time! cant recommend enough.. thanks again!

8 juli 2026
Omdöme utan inbjudan
Logotyp för VWFS Rent-a-Car

Svar från VWFS Rent-a-Car

Hello,

Thanks for taking the time to share your feedback—we’re so pleased you had a great experience and hope you continue to enjoy our service in the future.

Many thanks,
VWFS Rent-a-Car

Betygsatt 5 av 5 stjärnor

Car rental

I rented a car for 4 days, it was a very pleasant experience. The car was charged fully and had full tank of petrol. It was a very comfortable ride. This was my 3rd time renting from them and I'll be renting again next week for another trip. Lovely people!

19 juli 2026
Omdöme utan inbjudan
Logotyp för VWFS Rent-a-Car

Svar från VWFS Rent-a-Car

Hi there!

Thank you for taking the time to provide us with your feedback. We’re glad you had a great experience with us and we look forward to welcoming you back again soon!

Many thanks,
VWFS Rent-a-Car

Betygsatt 5 av 5 stjärnor

Megan at Rentals - An Asset!!

I first enquired about renting a car from an online page elsewhere, when I was recommended by a friend to check the main dealership of VW as they have very competitive rates.
When I enquired, I was met with a lovely girl called Megan who was very nice and polite and informative. She was patient with my questions and super accommodating as we had just travelled a long way to the uk from overseas.
She has a wonderful warm and welcoming personality and I would recommend her specifically, and VW rentals to anyone who is considering, and we will be contacting her again without question in the future!! Wonderful asset to the team, thank you!

15 juli 2026
Omdöme utan inbjudan
Logotyp för VWFS Rent-a-Car

Svar från VWFS Rent-a-Car

Hello – isn’t this great!

Thanks for sharing your positive comments with us! We’re glad we were able to meet your expectations and offer you a great rental experience.

Many thanks,
VWFS Rent-a-Car

Betygsatt 5 av 5 stjärnor

Great customer service

I hired a multivan 7 seater from Huntingdon, it was in fantastic condition and the chap (Liam i think) was so helpful. he gave a full vehicle handover and showed us all the controls and how to arrange the deating plan inside the van. I'd highly recommend these guys to anyone in the area looking to hire.

16 juli 2026
Omdöme utan inbjudan
Logotyp för VWFS Rent-a-Car

Svar från VWFS Rent-a-Car

Hello,

Thanks for taking the time to share your feedback—we’re so pleased you had a great experience and hope you continue to enjoy our service in the future.

Many thanks,
VWFS Rent-a-Car

Betygsatt 5 av 5 stjärnor

Great experience

Spotless in & out on collection. Security deposit returned on same day after dropping off. Staff friendly. If I’m nit picking it would be brilliant to be able to pick up and drop off at weekends but the days I want the car is my problem, not VW’s.

21 juli 2026
Omdöme utan inbjudan
Logotyp för VWFS Rent-a-Car

Svar från VWFS Rent-a-Car

Hello,

Thanks for taking the time to share your feedback—we’re so pleased you had a great experience and hope you continue to enjoy our service in the future.

Many thanks,
VWFS Rent-a-Car

Betygsatt 5 av 5 stjärnor

1st Campervan Experience_ THE BEST!

We wanted to experience the camper van and this was the best thing ever. Dave ensured we were all up to date with information needed. took time to answer all the questions we had. excellent customer service

18 juli 2026
Omdöme utan inbjudan
Logotyp för VWFS Rent-a-Car

Svar från VWFS Rent-a-Car

Hello,

Thanks for taking the time to share your feedback—we’re so pleased you had a great experience and hope you continue to enjoy our service in the future.

Many thanks,
VWFS Rent-a-Car

Betygsatt 5 av 5 stjärnor

Excellent customer service

Excellent customer service - Very helpful and always accommodating. Thank you

17 juli 2026
Omdöme utan inbjudan
Logotyp för VWFS Rent-a-Car

Svar från VWFS Rent-a-Car

Hello,

Thanks for taking the time to share your feedback—we’re so pleased you had a great experience and hope you continue to enjoy our service in the future.

Many thanks,
VWFS Rent-a-Car

Betygsatt 5 av 5 stjärnor

Nice nearly new van

Nice nearly new van. Happy to extend rental at short notice. Nice premises to collect from.Reasonably priced too.

20 juli 2026
Omdöme utan inbjudan
Logotyp för VWFS Rent-a-Car

Svar från VWFS Rent-a-Car

Hello,

Thanks for taking the time to share your feedback—we’re so pleased you had a great experience and hope you continue to enjoy our service in the future.

Many thanks,
VWFS Rent-a-Car

Betygsatt 3 av 5 stjärnor

Still waiting for my £850 back.

15 juli 2026
Omdöme utan inbjudan
Logotyp för VWFS Rent-a-Car

Svar från VWFS Rent-a-Car

Hello Barry,

We're sorry to hear about your concerns regarding the return of your security deposit.

We've looked into this and can confirm that the security deposit was released by the rental location on the morning after the vehicle was returned.

Once a deposit has been released, the time it takes for the funds to appear back in your account can vary depending on your bank or card provider's processing times.

If the funds have not yet appeared in your account, we would recommend contacting your bank or card provider, who will be able to provide an update on the status of the transaction.

Thank you,
VWFS Rent-a-Car

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