Great quality jeans, this isn't my first pair, they look really smart so I've bought about 4 now. Slim fit more than skinny which I prefer as cycling a lot in skinny jeans is never that comfy. Hold th... Se mer
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För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Excellent merino cycling boxers. Good fit, hold their shape. Hand wash and dry overnight, good for bikepacking.
2nd pair of men's padded boxers for cycling purchased. Ordered medium this time instead of large. They seem to be a better fit around the thigh, although there isn't much difference between the sizes.... Se mer
Företaget har svarat
Brought the dark navy cycling jeans. They're nice, but seem to be on the big size, definitely need a belt. Material thin so 'm not sure how hard wearing they will be. But comfy and look good. Bit more... Se mer
Företagsinformation
Informationen kommer från olika externa källor
We make a range of technically advanced, finely detailed, everyday cycling clothing for men and women – apparel that meets all your needs while you're riding, and when you arrive too. We passionately believe that every ride on every kind of bike is beautiful.
Kontaktuppgifter
Storbritannien
- www.vulpine.cc
4,5
Utmärkt
106 omdömen
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Smart & Comfortable 😀
Great pair of trousers, good looking and comfortable both on and off the bike. My only suggestion would be additional sizing, I bought a small which with a 30" waist still needs a belt.
6 oktober 2024
Svar från Vulpine Cycle Clothing
Thanks for the great feedback, Robert!
We’re glad you like the trousers and appreciate your suggestion on sizing — definitely something for us to consider.
The Vulpine Team
Svar från Vulpine Cycle Clothing
Thank you for your feedback! We’re glad you’re happy with your purchase.
The Vulpine Team
Svar från Vulpine Cycle Clothing
Thank you for your positive feedback!
The Vulpine Team
Neither item I ordered has been…
Neither item I ordered has been delivered and I don’t seem to get anything helpful from customer support either.
12 augusti 2024
Svar från Vulpine Cycle Clothing
Thank you for your feedback, Nicholas. We apologise for the issues you've experienced.
We’ve been in contact with the courier and, unfortunately, it seems that one shipment was lost in transit. We’ve already reached out to you via email offering either a replacement or a refund, and we’re awaiting your confirmation to resolve this for you as quickly as possible.
Your second order is still in progress, and we expect it to arrive with you shortly.
Please contact our support team directly if you need further assistance.
The Vulpine Team
Poor quality, dreadful service
First they delivered the wrong item, took ages to sort it out and offered no meaningful compensation. Then the item developed a fault and I’m still waiting to get that sorted (the least responsive customer services ever - radio silence punctuated with slightly pointless questions followed by more radio silence ). Still waiting. One to avoid.
5 september 2024
Omdöme utan inbjudan
Svar från Vulpine Cycle Clothing
Thank you for your feedback.
We apologise for the inconvenience and any delays in communication. Our team has been handling a higher volume of inquiries due to our ongoing sale, but we aim to respond within 2 days.
A refund for the faulty jeans will be processed immediately. We appreciate you highlighting these issues and apologise again for the poor experience.
The Vulpine Team
Lovely customer service
30 maj 2024
Omdöme utan inbjudan
Svar från Vulpine Cycle Clothing
Thank you for your review, Phil!
It's great to hear that you're please with our customer support. We're here if you need anything else!
The Vulpine Team
Disappointed. I ordered two different styles of…
I ordered two different styles of women's cycling jeans. Both far too big. Need more guidance for women's size/fit. e.g.Will they be Baggy/snug etc? Also,I paid to return them both.Its been months and I have yet to be fully reimbursed! ( I think Vulpine uses SportsPursuit.com to manage/distribute their orders? Hence the muddle over my Returns?) Update: Upon reading this review,Vulpine is now looking into tracing my Return items and I am looking forward to a reimbursement.
9 juli 2024
Svar från Vulpine Cycle Clothing
Thank you for sharing your feedback, Fiona.
We’re sorry to hear about your disappointing experience. While we strive to provide detailed sizing information, including guides and garment measurements, we understand that finding the perfect fit can be challenging. We appreciate your suggestion and will consider ways to make our sizing descriptions even clearer.
As for your refund, we apologise for the delay. Typically, returns and refunds are processed within 14 days, so it’s clear that something went wrong in this instance. We’ll follow up with you via email to ensure this is resolved as quickly as possible.
Thank you for bringing this to our attention.
The Vulpine Team
Svar från Vulpine Cycle Clothing
Thank you for your review, Fred! We're happy to hear you're enjoying your new top!
The Vulpine Team
Svar från Vulpine Cycle Clothing
Thank you for your feedback, David!
The Vulpine Team
XL not L
Size could be more accurate could have done with one size up. But very happy with product
29 maj 2024
Svar från Vulpine Cycle Clothing
Thank you for your feedback, Joe!
We’ll look into the sizing concern, but are glad you're otherwise happy with your purchase.
The Vulpine Team
Svar från Vulpine Cycle Clothing
Danke für die Bewertung, Jörg!
Das Vulpine-Team
Jersey sizing inconsistencies
I bought 2 jerseys, a City jersey and a road jersey, both same size (on the label) but the Road one was way, way smaller - I mean, not just a closer fit, or a different cut, it was simply not even a comparable size. But Vulpine handled the return and refund fine; and the other jersey is nice.
22 maj 2024
Svar från Vulpine Cycle Clothing
Thank you for your feedback.
We apologise for the sizing inconsistencies with the jerseys. We're glad to know your return and refund were handled promptly, and that you’re enjoying the City jersey.
If you have any questions, please get in touch.
The Vulpine Team
Opus Men’s Dark Indigo Jeans
I bought the Opus men’s indigo jeans. I chose size large because the size chart indicates that will be size 32-34inches. I am normally 32 or 33. The jeans seem very roomy at the waist. I should have returned them but my partner suggested they would probably shrink on first washing. They did, but not the waist. The lower legs have become tighter, but although the waistband has wrinkled, it is the same size. I followed the washing instructions on the garment.It means I have to wear a belt which is not ideal on the bike. Otherwise, the jeans appear well made and look stylish.
30 april 2024
Svar från Vulpine Cycle Clothing
Thank you for your feedback, Alexander.
We're sorry to hear about the sizing issue with your jeans. Please compare the garment measurements to those listed on our website. If there's a significant difference, please reach out to us for further assistance.
The Vulpine Team
Svar från Vulpine Cycle Clothing
Thank you for your feedback.
We're sorry to hear that the fit wasn't right for you. We offer a 100-day return period, so if you'd like to return the item, please open a return in your account or get in touch with us. We're here to help.
The Vulpine Team
Extremly long shipping times and huge extra charges.
The products themselves are good, but the shipping times could be a lot better. After placing my order, it took several weeks for the package to be delivered to the EU. I encountered an issue with the sizes not fitting, so I had to exchange the products, which cost me an additional 20 euros for the return shipping. Almost two months from the original order, I have finally received my clothing.
Adding to the inconvenience, I have yet to receive a refund for the initial order. This essentially means I've paid for the order twice, which adds to the overall dissatisfaction with my experience.
EDIT: I finally received my refund, but was charged an additional 20 euros for currency transaction fees - this is simply ridiculous.
To sum up my experience: I ended up paying an extra 40 euros on shipping and transaction fees, had to wait two months to receive the correctly sized items, and to get a refund for the returned goods. I won't be making any more purchases from them.
5 april 2024
Svar från Vulpine Cycle Clothing
Thank you for sharing your feedback, Ilja.
We apologise for the long shipping times and the inconvenience with the exchange process. We've sent you an email to follow up on your refund and ensure it gets resolved as soon as possible.
Thank you for your patience and for bringing this to our attention.
The Vulpine Team
Really nice products and service
Really nice products and service. Loses a star as the shorts I bought lost the main button within the first couple of hours
24 mars 2024
Svar från Vulpine Cycle Clothing
Thanks for your review, Jonathan. We appreciate the positive feedback on our products and service.
We apologise for the issue with the button on your shorts. We've issued a partial refund as an apology. If you would like a replacement, please contact our support team, and we'll sort it out promptly.
The Vulpine Team
Great comfortable top
Great comfortable top. Comes up large, I'm normally a medium but small is adequate. Could be a bit cheaper to compete with other brands.
10 mars 2024
Svar från Vulpine Cycle Clothing
Thanks for your review, Jack!
We're glad you find the top comfortable, and we appreciate your feedback on sizing and pricing.
The Vulpine Team
Quality clothing as always
10 mars 2024
Svar från Vulpine Cycle Clothing
Thank you, Mark! We appreciate your feedback, and are happy to hear you are pleased with the quality of our clothing.
The Vulpine Team
Well made and durable cycle gear
1 mars 2024
Svar från Vulpine Cycle Clothing
Thanks for the feedback, Ged! Glad to hear you're pleased with your purchase.
The Vulpine Team
Good value
Good value. Good quality clothes for cycling and outdoors. Smart but functional. Good delivery.
25 februari 2024
Svar från Vulpine Cycle Clothing
Thanks for your review, Chris!
We're glad to hear you're enjoying your new items.
The Vulpine Team
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