Still waiting for delivery 10+ days after order. Tracking pretty much useless, acknowledging delivery is "stuck" in transit but no idea when it's going to be delivered. Fed up chasing it.
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Love the chocolate pea protein. Its affordable and easy on the stomach. I don’t get gassy or anything from it. Since i don’t eat alot of protein, i drink this to help supplement it.
Företaget har svarat
VPA’s WPI is a clean, fast-absorbing whey protein isolate with great mixability and minimal ingredients. It’s low in carbs and fat, making it ideal for lean muscle building or post-workout recovery.... Se mer
Företaget har svarat
The products are great. They do what they intend to do. The protein is not filled with unnecessary ingredients. The processing of orders is quick and delivery is usually the same and that is using Aus... Se mer
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Företagsinformation
Skrivet av företaget
VPA Australia is Australia's leading health and fitness brand. With over 20,000 reviews and 200,000 customers across Australia. We are 100% Australian owned and operated
Kontaktuppgifter
PO Box 7305, 4500, Brendale, Australien
- 1300 669 264
- sales@vpa.com.au
- www.vpa.com.au
4,3
Utmärkt
605 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Customer service practically non existent
No customer service available for any level of customer purchase regardless small or large order
23 februari 2026
Svar från VPA Australia
Hi Dan,
We’re really sorry to hear you feel this way, that’s not the experience we want for any customer.
I’ve checked our system and couldn’t find any previous contact from you, but I’ve now sent you an email directly so we can assist and understand what’s gone wrong. We genuinely want the opportunity to fix this for you.
For any future concerns, please email us at sales@vpa.com.au we actively monitor this inbox and respond to all enquiries in the order they’re received so we can assist as quickly and fairly as possible.
Please check your inbox (and junk folder just in case), and we’ll take it from there.
-VPA Australia Customer Service
VPA protein is consistently excellent
VPA protein is consistently excellent, I've been using it for years. I use their Bussin intra for my workouts which is very tasty and i wanted to try the ZMA recovery blend. This is the only VPA product i haven't liked, very very sweet, not for me I'm afraid.
13 februari 2026
Omdöme utan inbjudan
Svar från VPA Australia
Hi Jamie,
Thank you for being with us for so many years, that kind of long-term support genuinely means a lot. We’re stoked to hear you’ve found our protein consistently excellent and that Bussin Intra has been a tasty go-to for your workouts. That’s exactly what we love to hear.
We really appreciate your honest feedback on the ZMA6 as well. We completely understand that taste is subjective, and it sounds like this one just wasn’t the right fit for you.
Just a reminder, we offer a 30-Day Flavour Guarantee. If the product is still at least 90% full, we can organise a replacement with another product or flavour that better suits your taste. Simply send us an email at sales@vpa.com.au and our team will sort it out for you.
Thanks again for your continued support and for taking the time to share your experience.
-VPA Australia Customer Service
Svar från VPA Australia
Hi Steve,
Unbeatable! We’ll happily take that!
Thank you for the amazing feedback. We work hard to keep our value, quality and service at a level our customers can rely on, so hearing this really means a lot to the team.
We appreciate your support and look forward to keeping that standard high for you.
-VPA Australia Customer Service
User experience on their website is simple and easy
Easy to buy on their portal and delivery is on time.
2 februari 2026
Omdöme utan inbjudan
Svar från VPA Australia
Hi Gaurav,
Thank you for your feedback. We’re really pleased to hear that you found the website simple and easy to use and that your delivery arrived on time.
We put a lot of focus into making the buying process straightforward and reliable from checkout through to delivery, so it’s great to know that’s been your experience.
We appreciate your support and look forward to serving you again soon.
-VPA Australia Customer Service
Fast shipping
Fast shipping
Flavours not overly sweet
Easily mixes in shaker
Good value :)
29 januari 2026
Omdöme utan inbjudan
Svar från VPA Australia
Hi David,
This is great to read thank you.
We’re glad you’re enjoying the flavour balance (not overly sweet is exactly what we aim for), the easy mixability, and of course the fast shipping and value. That full combo is what we work hard to deliver every time.
Really appreciate you taking the time to share your experience and for choosing VPA.
-VPA Australia Customer Service
Great product that tastes nice
Great product that tastes nice.
Delivery time was good.
Only criticism is that it would be nice if it was a bit cheaper in price.
Also, I was going to buy another VPA 500ml shaker, but they only had rugby branded ones and I don’t follow the teams represented.
27 januari 2026
Svar från VPA Australia
Hi Dale,
Thanks for your honest feedback — we’re glad you’re enjoying the taste and that delivery was smooth.
Regarding pricing, due to significant increases in production costs, we’ve had to adjust our prices. You can read more about this here: https://www.vpa.com.au/pages/price-increase-2026
We’re still committed to offering strong value and high quality.
For shakers, we currently have 700ml white versions available, and new 500ml shakers are coming soon. We recommend signing up to our newsletter and following our socials for updates.
Appreciate your support.
-VPA Australia Customer Service
Shipping and delivery beat the stated…
Shipping and delivery beat the stated target date which would have been great already! Your return policy for taste preferences could be eliminated if you had taster samples to order. I imagine that you have already looked at this business case?
20 januari 2026
Omdöme utan inbjudan
Svar från VPA Australia
Hi Simon,
Thanks so much for the review!
We’re really glad to hear your delivery was quick and that everything arrived exactly as ordered that’s what we love to hear. Appreciate you taking the time to share the feedback, it means a lot to our team 💚
– VPA Australia Customer Service
Tastes horrible
Quality might be good, but the peanut butter flavoured whey iso tastes so bad I just feel it is like torture drinking it.
8 januari 2026
Omdöme utan inbjudan
Svar från VPA Australia
Hi Hasan,
Thanks for the feedback, we appreciate you giving it a go and sharing your experience.
While taste is subjective, we stand by our products and back them with our Flavour Guarantee. If the Peanut Butter Whey Isolate wasn’t for you, reach out to us at sales@vpa.com.au and we’ll sort a suitable resolution, such as a flavour swap.
Your input helps us refine our range, and we take it on board.
Kind regards,
VPA Australia Customer Service
Ordered 3x wpc sent me 2 wpi not sure…
Ordered 3x wpc sent me 2 wpi not sure why but am happy most likely didn’t have the in my Flavours or wanted to send them for free but am very happy about it
29 december 2025
Svar från VPA Australia
Hi Advit,
Thank you for your 5-star review we’re pleased to hear you’re happy with your order.
To ensure everything was packed correctly, we’d appreciate the opportunity to review what happened with the WPC and WPI items. Please feel free to contact us at sales@vpa.com.au
with your order details, and our team will be happy to look into this for you.
Thanks again for choosing VPA. We appreciate your support.
Kind regards,
VPA Australia Customer Service
Great product
I loved the product; however, the zip on the bag was not sealing properly.
29 december 2025
Svar från VPA Australia
Hi Simone,
Thanks so much for the great feedback we’re really glad to hear you loved the product.
We’re sorry to hear about the zip on the bag not sealing properly. That’s certainly not the experience we aim for. If you’d like us to look into this or assist with a replacement, please feel free to reach out to us at sales@vpa.com.au
and our team will be happy to help.
Thanks again for your support and for choosing VPA we truly appreciate it.
Kind regards,
VPA Australia Customer Service
Order got to me quicker than I thought…
Order got to me quicker than I thought with New Years Eve and day being in delivery.
29 december 2025
Svar från VPA Australia
Hi Idris, thanks so much for the great feedback! We’re glad your order arrived quicker than expected, even over the New Year period. Appreciate you choosing VPA 💪
— VPA Australia Customer Service
Svar från VPA Australia
Hi Vikas, thanks for taking the time to leave a review! We’re happy to hear you’re enjoying the products and finding good value so far 🙌
— VPA Australia Customer Service
Svar från VPA Australia
Hi Garry, thanks for your support! Great to hear the delivery, product quality, and pricing are hitting the mark for you 👍
— VPA Australia Customer Service
My go to for protein
My go to for protein. Love the caramel white choc
2 september 2025
Omdöme utan inbjudan
Svar från VPA Australia
Hi Nick, thanks for the love! The Caramel White Choc is definitely a fan favourite 😄 Appreciate you making VPA your go-to for protein.
— VPA Australia Customer Service
Tasty and Healthy
VPA products are great quality, healthy and great tasting. The ordering process is easy and delivery is quick and reliable. I love dealing with this company they tick all the boxes.
30 december 2025
Omdöme utan inbjudan
Svar från VPA Australia
Hi Jill, thank you for such a lovely review! We’re really glad to hear everything from ordering to delivery has been a great experience for you 😊
— VPA Australia Customer Service
Great product highly recommended and…
Great product highly recommended and would suggest anyone who is training to give it a go you won’t be disappointed
1 oktober 2025
Omdöme utan inbjudan
Svar från VPA Australia
Thanks so much for the recommendation! We really appreciate your support and are glad you’re enjoying the product 💪
— VPA Australia Customer Service
Sucralose worries me
Well this is my first order from VPA and it arrived quickly. The chocolate isolate tasted great. The Banana is not the ‘bliss’ portrayed. I am yet to try the Vanilla.
The thing that disappoints is that whilst the product is packed in Australia it states on the pack that only 10% of the ingredients come from Australia. The other problem I noted is ‘ Sucralose’ which I have read up on and I’m not comfortable with this artificial sweetener. Whilst I am happy enough with what I bought I doubt I will buy it again because of the Sucralose content. I’m not sure what this stuff does to my body.
23 december 2025
Omdöme utan inbjudan
Svar från VPA Australia
Hi Martin,
Thanks for sharing your feedback and for giving VPA a try. We’re glad to hear your order arrived quickly and that you enjoyed the Chocolate Isolate.
We understand your concerns around sucralose and ingredient sourcing. Our protein powders are sweetened with sucralose to keep carbohydrates and fats as low as possible, which is something many of our customers look for when choosing a clean, performance-focused protein.
Sucralose has been thoroughly reviewed by Food Standards Australia New Zealand (FSANZ) and is approved for use at regulated levels in Australia and New Zealand. Based on current scientific evidence, regulatory authorities consider it safe for consumption within accepted daily intake guidelines.
That said, we respect that ingredient preferences are personal, and we truly appreciate you taking the time to share your experience. Feedback like this helps us continue refining our range and supporting athletes and everyday users with high-quality, Australian-packed products.
Kind regards,
VPA Australia Customer Service
the best brand in the bizz
24 november 2025
Svar från VPA Australia
Hi Tiffany 👋
Love hearing this! Thank you for the 5 stars and the big support! 💚
We’re stoked to have you backing VPA and we’ll keep bringing the quality.
— VPA Australia Customer Service
Very poorly.
Very poorly.
Almost two weeks in after the order was dispatched and (a) have not received it, (b) the support from VPA has been almost nonexistent and (c) no indication of a replacement or order location. Do not recommend
24 november 2025
Omdöme utan inbjudan
Svar från VPA Australia
Hi Alcides,
Thanks so much for letting us know and I’m really sorry this happened and I completely understand your frustration.
Could you please send your order number to sales@vpa.com.au
(or reply here) so we can pull up the email thread, investigate what went wrong and get this sorted for you? With BFCM still underway the team is stretched, but we will prioritise your case and make sure it’s resolved.
Again, sincere apologies and thank you for your patience and for being a VPA customer.
Regards,
VPA Customer Service
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