VPA Australia Omdömen 

608
TrustScore 4 av 5

4,2

Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer

För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

So so great thank you! The products are obviously amazing but this is the first time I needed help with an order and the customer service was top class!! Very appreciative of the team and their fast r... Se mer

Betygsatt 2 av 5 stjärnor

My first order with these guys was great, but that last order I placed was almost 6 weeks ago and it has yet to even be dispatched let alone shipped. I received no information about issues with my ord... Se mer

Företaget har svarat

Betygsatt 5 av 5 stjärnor

VPA’s WPI is a clean, fast-absorbing whey protein isolate with great mixability and minimal ingredients. It’s low in carbs and fat, making it ideal for lean muscle building or post-workout recovery.... Se mer

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Betygsatt 5 av 5 stjärnor

Hey 😊, so I suffer from a few stomach conditions, between weight loss and medication, my day can be uncomfortable. I have tried other multiple brands but have not found anything that my body could... Se mer

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Företagsinformation

  1. Butik med vitaminer och tillskott

Skrivet av företaget

VPA Australia is Australia's leading health and fitness brand. With over 20,000 reviews and 200,000 customers across Australia. We are 100% Australian owned and operated


Kontaktuppgifter

4,2

Bra

TrustScore 4 av 5

608 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ber kunder att lämna omdömen

Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa

Har besvarat 100 % av sina negativa omdömen

Svarar vanligtvis inom 1 vecka

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

4,2

Alla omdömen

(608)

81 omdömen under de senaste 12 månaderna

Skriv ett omdöme
Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 5 av 5 stjärnor

Great WPI

Great WPI. Flavours always delicious and fast delivery. I’ve got strawberry and the vanilla at the moment. Good prices too.

25 november 2024
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

The delivery was quick and hassle-free

The delivery was quick and hassle-free, and the product exceeded my expectations in quality and performance. I’m really happy with my purchase and would definitely recommend it to others!

28 november 2024
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Reckless data practices

My order was flagged as potentially fraudulent, and I received an email from customer service asking for me to send a photo of my license or passport and credit card over email.
This is an absolutely unhinged practice for an online supplement company. Never would I imagine anything of the sought from an random online store. They have no business asking for or storing this data and it is absolutely reckless data practice. I feel sorry for anyone that has followed through with this and their personal information is stored who knows where on VPAs system. After all the recent public data breaches, what business does a random supplement company have for having this info? I won’t be ordering from them again because clearly they have put no thought at all into any sort of privacy measures.

16 november 2024
Omdöme utan inbjudan
Logotyp för VPA Australia

Svar från VPA Australia

Hi there,

Thank you for your feedback. We sincerely apologise for any frustration caused.

Due to the strict security measures we have in place, our system occasionally flags orders for further investigation to ensure the safety and protection of our customers.

While our intent is to safeguard our customers and prevent fraudulent transactions, we understand your concerns regarding privacy.

Please be assured that we are committed to reviewing and improving our processes to better align with customer expectations while upholding security standards.

If you wish to discuss this further, we encourage you to contact us directly at sales@vpa.com.au.

We value your input and hope to regain your trust in the future.

Regards,
VPA Customer Service

Betygsatt 4 av 5 stjärnor

Overall happy

Overall happy! Loving the flavours. Unfortunately one of the bags’ zip lock doesn’t work so that was a bit of a bummer.

24 november 2024
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Best MCT powder I've used.

I ordered the MCT powder about 2 weeks ago. It arrived quickly and I was a bit wary when opening it for the first time. Many brands of MCT have a smell like nail polish remover and a grainy texture when added to a coffee. VPA brand had no smell and when I made my coffee it was smooth and delicious, the best MCT powder that I have ever tried!

15 november 2024
Omdöme utan inbjudan
Betygsatt 3 av 5 stjärnor

More frequent free shipping & less emails please?

I’ve been buying products from VPA for many years now. Am happy with their protein powders. I’ve reached out to them directly regarding offering free shipping more often. They have listened to me, however, I feel it’s been some time since free shipping was offered. May I suggest you might offer this service at least once a month? And far too many email offers. Is there a way to limit these? Cheers!

4 november 2024
Omdöme utan inbjudan
Logotyp för VPA Australia

Svar från VPA Australia

Hi Paul,

Thanks for being a loyal customer!

We’re glad you’re enjoying our protein powders and appreciate your feedback.

We offer Free Shipping Weekend once a month, plus weekly deals and free products on Cheap Tuesday and Frugal Friday exclusively for email subscribers.

If you’d like to adjust your email preferences, please email us at sales@vpa.com.au. You can also follow us on social media to stay updated.

Thanks again, Paul!

Kind regards,
VPA Customer Service

Betygsatt 1 av 5 stjärnor

Goods not received

Goods not received. Automated response from company with no assistance. Tracking information absolutely useless

8 november 2024
Omdöme utan inbjudan
Betygsatt 3 av 5 stjärnor

I'm torn writing this review.

I'm torn writing this review.
I have been using vpa for a while now, even to the point that I've reached their platinum status, but I've noticed as of my last few orders that the customer service has really dropped. Poor responses, or lack there of in some cases, has really put a damper in my experience with VPA. In my most recent order, a product was forgotten and when I contacted customer service they made it out that it was my fault that they forgot to add the product. It's a real shame that the customer experience has been trending this way as their product is great. Their new biscoff knock-off is awesome.
If you don't have to deal with their customer service I highly recommend VPA, but as soon as they're required to be involved I begin to get anxiety about having to deal with them.

31 oktober 2024
Omdöme utan inbjudan
Logotyp för VPA Australia

Svar från VPA Australia

Hi there,

Thank you for sharing your feedback. We're sorry to hear about your recent experience with our customer service.

This is not the level of service we aim to provide.

Please send us your order details at sales@vpa.com.au so we can investigate.

Your satisfaction is our top priority, and we want to make things right.

We're glad you enjoy our products, and look forward to providing you with a better experience moving forward.

Kind regards,
VPA Customer Service

Betygsatt 1 av 5 stjärnor

Ripped off and poor customer service

Products were exchanged for items of lesser value. Was also made to pay $8 for a “complementary”shaker that wouldn’t remove from my cart. When notifying the team was ignored and asked to confirm the exchange.

23 oktober 2024
Logotyp för VPA Australia

Svar från VPA Australia

Hi TJ,

We're sorry to hear about your recent experience. We've reached out to you directly to resolve the issue and improve your overall satisfaction.

Please let us know if you have any further questions or concerns.

Regards,
VPA Customer Service

Detta är Trustpilot

Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.

Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.

Läs mer om omdömesprocessen på Trustpilot.

Här är 8 tips på hur man kan skriva omdömen på bästa sätt.

Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.

Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.

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