Vospers Omdömen 

The directors of Vospers Ford, Marsh Barton, Exeter need to have shake up with the Service Department. My wife has bought a number of cars from the Exeter branch Pumas, fiesta etc. At the moment our car is booked in for warranty work & we needed to contact service ringing a number of times. The receptionists answering the calls are very polite & helpful in trying to put you through to someone. The service departments phone’s permanently ring with no answer after trying two or three days running. We have tried continuously but with no success finally the receptionist offering to email service to ring us back. No call back over 3 days. Very disappointed. We had much better service from Taunton Foray Ford prior to moving to Exeter many years ago.

I have tried to email the company on several email addresses putting none of them seem to work and they get returned, hence me writing the review on here to enable some reply.

So whilst it would appear that the sales team have elicited a seemingly overwhelmingly positive review on here, unfortunately the Motability service I received from the Vauxhall showroom was completely the opposite.

I dropped my car off and had previously requested a courtesy car. I was told there would be an insurance charge, which I hadn’t been informed of and was told I could hire a car from Hertz across the road for much more if I didn’t like it. I intended to pay when I returned the vehicle.
While driving the courtesy car, the windscreen became dirty, and when I tried to clean it, I discovered there was no washer fluid. So, I had to stop and buy some myself just to drive safely, and I kept the receipt. When I returned the vehicle and explained what had happened, I was interrupted and told, “I don’t want your life story.” which I found both rude and dismissive. When I asked to speak to the manager, I was told I already was.

During the conversation, he challenged me to go outside and fight him. I found this completely unacceptable, intimidating, and threatening. I’m 62 years old and walk with a stick, so this was particularly distressing. I still await the reimbursement of the cost of the washer fluid. I wonder what action they will take to ensure other disabled customers are not subjected to similar treatment.

Went to there jaecoo branch and no one took us on or even acknowledged us. We walked round outside and went inside and still nothing so we decided if this is the service they give then we would go else where. Shame as we went else where a purchased a brand new car.
Customer service shocking and not all staff were with customers but not even to say hello. But then I had also inquired via email and there website and never got any response

**Very disappointing after-sales service and customer care**

I would strongly recommend thinking carefully before buying a car from Vospers if you expect good after-sales service and customer support.

There are currently three members of my family, including myself, who have had poor experiences with Vospers when faults have developed on cars that are still under warranty.

The biggest issue has been the length of time it takes to get a vehicle properly diagnosed. In our experiences, we have been looking at seven or eight weeks or more before the car could actually be inspected. Being without a car for that length of time is extremely difficult, particularly when the vehicle is still under warranty, and we have not been provided with a courtesy/hire car to cover the waiting period.

Unfortunately, the level of professionalism and customer service we experienced was also extremely disappointing. On one occasion, we simply asked whether we could have a copy of the warranty so that we could read the terms ourselves and understand exactly what was and wasn't covered. Rather than providing this or explaining the situation clearly, we were repeatedly told, “I already know what it says,” and that there was no higher level of coverage.

We weren't asking for anything unreasonable — we simply wanted to see the warranty documentation and understand the terms for ourselves before accepting that a fault wasn't covered. Instead, we felt repeatedly dismissed when trying to ask perfectly reasonable questions. The interaction became very uncomfortable.

Regardless of the circumstances, customers should be able to ask questions about a warranty on a vehicle they've purchased without feeling dismissed or made to feel like a nuisance. Good customer service means explaining things clearly and professionally, particularly when there is a disagreement about whether an expensive repair is covered.

Even after eventually getting vehicles diagnosed, we have experienced disputes over whether faults are covered by the warranty, with the customer potentially being expected to pay for repairs.

What is particularly frustrating is that these aren't isolated experiences within our family — three of us have now had bad experiences with Vospers.

I appreciate that dealerships can be busy and that not every repair will necessarily be covered by a warranty. However, waiting seven or eight weeks simply to have a vehicle diagnosed is, in my opinion, completely unacceptable, particularly when customers have purchased their vehicles from you and are relying on you to support them when something goes wrong.

By comparison, I have had much better experiences with BMW. Their servicing and customer support may sometimes cost more, but there is far greater confidence that problems will be dealt with promptly and that you will be supported while your vehicle is being repaired.

Based on our experiences, I would personally recommend that prospective buyers look beyond the initial price and specification of the vehicle and seriously consider the dealership's after-sales service.

Buying the car is only part of the experience. How a dealership treats you when something goes wrong matters just as much — and unfortunately, Vospers have fallen very short for our family.

Kieran Thomas, MG Plymouth
Fabulous customer service, extremely knowledgeable, friendly, helpful

Overall was excellent. Very pleased with the car I purchased and how the purchase process went. The customer advisor (Alan) was very professional and knowledgeable. He took account of my severe/profound hearing impairment and made sure I understood everything that was said. Was very reassured I made the right choice of car and purchasing it through Vospers and would do so again in future.

Collected our new car a couple of days ago - a huge thank you to Zoe, who's been incredibly kind, helpful and patient. Zoe made the whole process exceptionally smooth and easy, going above and beyond. Thank you so much for all your help and kindness Zoe!

Purchased from Jaecoo in the Plymouth branch, they were mid for the sale poor communication. Worst was after we paid for extra bits but they breached GDPR and have not responded since the issue no matter how I contacted them.

I arrived at your Dearlership in Exeter, fearful of the reception I would encounter at the Service desk. This was due to the awlful service I had previously received at your Torquay branch. What a totally different attitude I received. Your team led by Noel and Barbara, was nothing short of excellent. Nothing was too much trouble. After I had explained the problem I was having with my car. I was treated fairly and with concern regarding the problem of my car. After booking my car in, I left knowing that I was in good hands. Upon my return, again, being looked after courtestly, my car was taken in for a diagnosis. Barbara was brilliant and is a credit to your company. I wish all representatives of companies were as good as yours. Kindest regards. Steve Crowley

Today we visited the Exeter dealership, hoping for some answers as to why our Ford fiesta 1 litre ecoboost WF70UYN purchased 4 years ago with less than 25000 miles on the clock has experienced catastrophic engine failure and requires its engine to replaced, at huge expense
We were told bluntly our car is now worthless and it's nothing the dealership can do.
However I have now completed some research and feel this gentleman deceived and misleading me.
Not once did he mention the goodwill compensation scheme for the fault now officially recognised by Ford, and all dealership were informed of in 2023
The car I purchased from your dealership is formally recognised as having a wet belt fault, and we from what I have read, it should be repaired free of charge

I have been a loyal Ford customer, but one Ford has lost

Michael Mahoney

Called into vospers Exeter on Wednesday to look at Omoda and MG. We were ignored and sales people about as helpful as a bucket of sand.
Would never do business with them
Did not ask our name or offer any advice.
My name is Paul.Jeanes from Holsworthy so.i am.real

Just had my first drive around in my Fiat500X supplied by Mike and James of Vosper's Truro, it was fantastic to finally feel I had a reliable car. The help, guidance and support from Mike and James was fantastic from first contact over the phone, to first viewing, setting up finance and delivery, I'm not the world's greatest with tech and James talked me through everything even programming a few stations on the radio for me. They were very professional throughout but had a relaxed confident aire throughout all my dealings with them which helped me trememdously through the process. In short I can't recommend them enough if you want to buy a car. Customer service has been excellent and prompt throughout.
Many thanks Steve P

Went to Vospers truro for help with a lost locking wheel nut for 4 year old ranger.Parts advised i needed to see service who would be able to help with a master set to indentify correct key-service then said that cant help and go to other branch as it was commercial-went there and was told they dont have anything that can help me and to sort out getting them removed by someone who had the tools to remove them and just replace with ordinary wheel nuts as locking where just a waste of time and cause of constant problems!-upshot went to a local garage to sort the issue-what a complete waste of time and unless the issue is text book response they can t cope! Moral of the story is dont go there unless you want to the highest labour rates and the issue is a text book problem they can issue a standard response to. Independent service garage proved far more helpful and cost effective.

My husband drove from Barnstaple to this showroom today with every intention to buy an S6, looked at all the cars, waited for 20 minutes & eventually the lady at service desk asked if he was ok. One salesman was on his phone the whole time, the other was in and out of his office, at no point did either of them speak to him. Shocking customer service.

The staff at Vospers Parts Department, Plymouth where extremely helpful. The gentleman who served us actually came out and fitted the rear view mirror to our Transit.

Would use them again.

As a disabled motability customer. I wasn’t given clear instructions where to park. I had previously visited & parked in the same area. The disabled parking spot was blocked by a cone. I was then told by another dealership MG had moved right round the other side of the buildings. All of the servicing (wrong) signage was still up. I do feel that this could have been advised when I booked & there should have been a space available to park nearby. Customer service hadn’t booked for the AC, to be checked, as I’d requested as it is no longer working. I was advised, quite rudely that I’d have to rebook for this & pay £100 to re gas. The car is still within warranty so I was & am still, quite surprised that the AC no longer works. When I picked the car up, they had checked the pollen filter, which I was told was full. The AC, however still isn’t working & I have no clue if it is blocked or faulty or has just ran out of gas. I was told there was no time to check for a fault. I was questioned quite rudely, on how much I use the AC, as if it is my own fault it’s ran out. I refrained from rebooking due to the rudeness of the staff member and may decide to either leave it or visit a different garage. I will not attend the Plymouth MG garage again. I had the distinct feeling that I was treated rudely due to being a motability user.
Customer service really need extra training on how to speak to people. I have worked within customer service, as a manager & trainer & have never been spoken to the way your member of staff spoke to me. My previous experience’s at Plymouth & Exeter MG & other garages has always been friendly, courteous, respectful, helpful & polite. Maybe the person was having a bad day but there’s really no excuse.

Excellent customer service
Jenny is an excellent sales person
Car looks good I’d also fantastic value for money when purchased with the long warranty and competitive finance deal

For the third time, I’ve been treated like a customer who simply doesn’t matter by Vospers Fiat Plymouth.

Recently, I had two disappointing experiences with Vospers Fiat Plymouth, but I decided to give them one final chance by booking a service for my car. Unfortunately, the problems started before I even managed to book it.

I kept being transferred to the service department, where no one answered. After 15 minutes, I was told someone would call me back. About two hours later, a lady called and asked what I needed. I explained the work that needed to be done, only to be told that she didn’t have access to the system and therefore couldn’t provide a price for the service. She assured me that someone would get back to me.

Two days later, I’m still waiting. No phone call, no email, no update.

I will not be returning to Vospers Fiat Plymouth, and I cannot recommend them to anyone considering using their services. They are unprofessional, unreliable, and make their customers feel like second-class citizens.

Edit 26/7/26

What a way to treat customers, Vospers!
After I posted my review, I received a phone call from Vospers Fiat Plymouth. Instead of trying to resolve the issue, the representative repeatedly asked me to remove my review, claiming that it was lowering the statistics for the entire Vospers company.
That request only reinforced my impression that the customer simply doesn't matter. Rather than addressing the problems I experienced, the priority seemed to be protecting the company's ratings.

Following a product recall my wife took my new campervan to Vospers to have a new vent fitted to the battery compartment which is under the driver's seat. When it was collected after the work, I realised that some of the panels had not been replaced correctly. I was able to sort this out. Then I found that the front seat would no longer rotate so I spent some time investigating. Eventually I discovered that the seat belt mounting had been replaced upside down. This stopped the seat rotating which was an obvious problem for me, but must also be a safety issue. I don't think that I will ever be able to trust a company that cannot replace a seat belt fitting correctly.

Great team. They helped sort out a ranger for us. If they didn’t know an answer to a question they went and found out. John helped with a quick turn around and we drove away with the ute in a week.