Voice Mobile Omdömen 

Do not use this company they have terrible customer service.

I had an issue where I was offered a higher price for the same deal that was offered to my mother (we both got our phones at the same time). I was told that it would be possible to change this but the team would have to look into what had happened.

I was dealing with Danielle Smith as she was the person who had offered my mother the cheaper (but as far as I could tell identical) deal. I had emailed a request for an update about this issue four separate times between the 17th and the 30th of December all of which were not replied to. I also tried calling multiple times but the only response I got was that they were on a call and they would call me back, which never happened.

Finally I did get a call from another member of the team who had told me that this has gone through and it will take up to 48 hours for EE to change this. When I raised these issue that I have had with the customer services team the only response I got back was:
”Sorry for any confusion, to confirm your tariff has been amended as per your request and this should be visible on your EE account.”

If this was meant to be an apology then they have failed

In the process of ordering a mobile phone through an NHS discount site, I was told I would receive my phone within 1-2 working days,
on multiple call backs to Voice Mobile I was told the sales rep was not available "in a meeting" or "on the other line" when I eventually did make contact same response 2-3 days. I suggested cancelling but was assured I would have the phone by the end of this week. 14 days later still waiting,no txt message regarding delivery, really wish I had read the reviews prior to ordering, do not waste your time or money on this company.

Awful, terrible, bad, please stay away. Made a mess of delivering new phones leaving me without a mobile when my dad was critically ill and I missed calls from family informing me when he went into end of life care. Fortunately I managed to drive south and see him before he died. Called them every day and they promised to call me back.... Didn't. Eventually got the phones and complained when I received an email from a manger, no apology, just a pish explanation regarding system errors. Never ever will I go near them again, can't wait until my contracts end

Horrendous service! Faulty phone, messaged within my 14 day returns period, no response. Messaged again- no response. Phoned several times in between and was told I’d receive a response - No response received. Eventually told again to email and they would respond. I’m still waiting weeks later.
Phone cuts out, goes to silent mode on its own, doesn’t ring, sends 3 messages for every one message I send, sends my phone number as something different, scrolls too fast up and down the screen and you can’t stop it. It’s a nightmare but I’m stuck with it it would seem.
Do not buy a phone through them. Customer services are non existent

Order new iPhone 11 through the NHS discount site for voice reward mobile. Was told it would arrive within 1-2 working days after the order was processed. This did not happen. I phoned multiple times each day following for 5 days, each time to be told it will be another 1-2 working days with an apology. Day 5 now (Friday) told they are unsure when the phone will get to me as they don’t know themselves, nobody seems to know? Was also promised multiple times that I would receive a phone call back as the receptionist said customer service was busy at the time. I never had these phone calls back and when I rang again I finally got one. Nobody has answers everybody has apologies. I have already paid £29.99, not happy with th service so far especially when they promise so much.

Another review is needed after another week of awful experience with this company. So last week after thinking I had dealt with the situation of cancelling a sim contract with these people. I actually hadn’t. Today i received the SIM card even after I had cancelled this on the 16th September, no agreement was signed! Yet they still took the monthly bill from my account! So today I have tried to ring several times to cancel this once you tell the company you want to cancel, they suddenly say people are busy they will phone you back! Trust me when I say this no one phones you back!! They make up some excuse to get you off the phone! Honestly this is absolutely disgusting customer service , your quick enough to answer my call regarding wanting a contract previously but now your not interested when I want to cancel!! Luckily the Network was with EE and they wouldn’t usually deal with this but they were able to cancel the sim contract from their end! And to make me feel ever better about all of this they have confirmed that the person I originally dealt with (Harry) or the company will be receiving any commission. 👏🏻👏🏻 Just to confirm this sim was purchased via my Nhs discount website... and there will be others like myself in this situation so I’m going to try my very hardest to have it removed from their site!! As your not a loyal mobile or friendly service.

Absolutely awful experience. I ordered the new iPhone 11 for my son through my NHS discount site, and used their other company Reward Mobile, and paid £29.99 upfront for handset. The order email said someone would call to verify order. No one called, tried live chat and calling, no luck. current provider then matched offer and I have been trying for over 8 days to get my £29.99 back. No one answers emails, despite read receipts, no one is manning the live chat and after holding for 20mins, got cut off. Order number is 2100028849
Stay clear of this company at all costs.

Voicemobile have been fantastic, ive had my last 3 upgrades from them and also had all of my Freinds and family join them! i couldnt say a bad word about them. ive always dealt with Danielle Harry and Jack and to be fair i would never go anywhere else

They just wont let you leave.. promised me better rates than going direct with ee and failed. Convinced me to go with a galaxy s8 instead if iPhone which I have hated since day 1 yet wouldn't do anything. Now I'm 2 months away from contract end THANK YOU GOD.. And when I call to end my contract I get put through to sales who promise to yet again beat everyone and wont give me the information on how to cancel my contract. Stay away from them or you'll end up in the black hole of voice mobile..

Ordered a mobile on Thursday and was told I would get it by Monday at the latest by Sarah. DPD advised I would get the phone by 11.00 am on Monday. So booked day off work - no phone arrived. Called DPD they had not received the phone. Called Voice Mobile and was told phone was despatched on Friday and DPD were wrong and they would call me back within an hour - guess what no call back.

Called again and on hold for 5 minutes before told that the person dealing with the matter had left but left a note saying phone will be despatched today. Explained that was no good as I was off to Paris. Asked did I want to cancel. Answered yes. Hung up after no response & terminated call.

Call received from Sarah, by chance the person I ordered the phone through. She says phone has now been despatched and will be with me tomorrow. Told her again no good and that she had promised me the phone by Monday at latest. She said she didn't and I advised I had emails from Voice Mobile confirming it had been despatched on Friday and one from DPD. I requested cancellation. Sarah then says I can have the phone delivered to another address, Told her that would be ok if I got it today but not tomorrow as she could not guarantee time of receipt. To cut a long story short, Voice Mobile never apologised or admitted they made the error. So I wont be using them again.

On the upside I got a better deal with no upfront costs from another supplier.

Great experience with the company. Sales staff couldn't be more helpful in trying to find the best deal for me. Delivery all went smoothly. Would definitely recommend.

This company phone u if u use ee website and pretend to be ee and sell u a deal usually at a premium which u don't need there sales people are in helpful and just try and cancel!!! ee should not be using 3rd party companies when u try to buy from their own website !!!