We are a forgotten community! Half way between two cities - Chester and Wrexham - we have a mobile signal which flops between "1 bar" and "no service". My phone is virtually useless for voice commun... Se mer
Företaget har svarat
Plats
Byt plats48 Hope Street, LL11 1BB Wrexham, GB
•Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I went into the Wrexham store to just enquire about the cost of changing my wife's phone. I was served by Shauna who was brilliant at explaining the options that I had and what the difference was be... Se mer
Företaget har svarat
Christopher in your wrexham store was amazing I cannot thank him enough Explained everything I detail and was really helpful
Företaget har svarat
Jodi talked me through my options in changing my phone & broadband package ~ she was fully conversant with the different handset capabilities & presented everything in a friendly & understandable ma... Se mer
Företaget har svarat
Företagsinformation
Om Vodafone UK - Wrexham
Skrivet av företaget
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Kontaktuppgifter
48 Hope Street, LL11 1BB, Wrexham, Storbritannien
4,9
Utmärkt
213 omdömen
Ingen inbjudningshistorik registrerad
Det här företaget har inte bjudit in sina kunder. Omdömen kanske inte är representativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Chris was very helpful and gave good…
Chris was very helpful and gave good advice regarding a new phone and other services that Vodafone offer
27 juni 2026
Omdöme utan inbjudan
Svar från Vodafone UK - Wrexham
Hey,
Thanks for the lovely review and fantastic support for Chris.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
Helpful staff in the shop
Helpful staff in the shop. Seemed knowledgeable.
27 juni 2026
Omdöme utan inbjudan
Svar från Vodafone UK - Wrexham
Hey Wine,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Christopher in your wrexham store was…
Christopher in your wrexham store was amazing
I cannot thank him enough
Explained everything I detail and was really helpful
26 juni 2026
Omdöme utan inbjudan
Svar från Vodafone UK - Wrexham
Hey Anna ,
Thanks for the lovely review and fantastic support for Christopher.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
Excellent service and advise
19 juni 2026
Omdöme utan inbjudan
Svar från Vodafone UK - Wrexham
Hey there,
,
Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Svar från Vodafone UK - Wrexham
Hey Jane,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Jodi was super helpful
Jodi was super helpful, dealt with all issues we brought to her and got us sorted quickly!
14 juni 2026
Omdöme utan inbjudan
Svar från Vodafone UK - Wrexham
Hey,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
I went into the Wrexham store to just…
I went into the Wrexham store to just enquire about the cost of changing my wife's phone. I was served by Shauna who was brilliant at explaining the options that I had and what the difference was between the various phones.
I was impressed with one phone and it's cost and agreed to buy it.
I then tentatively asked Shauna about costs to change my phone and once again she explained about my options and the different phones in a really clear and precise way. Needless to say I also changed my phone.
10 juni 2026
Omdöme utan inbjudan
Svar från Vodafone UK - Wrexham
Hey Colin,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Mellisa that helped us was very…
Mellisa that helped us was very impressive with her knowledge about the phone we wanted very satisfied
6 juni 2026
Omdöme utan inbjudan
Svar från Vodafone UK - Wrexham
Hey David,
I'm glad to hear that the store agents were able to resolve the issue. Thank you for the wonderful review and the fantastic support for Craig.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Got great suppport of Jack in the…
Got great suppport of Jack in the wrexham store happu with my new phone
5 juni 2026
Omdöme utan inbjudan
Svar från Vodafone UK - Wrexham
Hey Helen,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl.
Thanks again,
Vodafone Social Media Team
This is my first visit to the Vodaphone…
This is my first visit to the Vodaphone
The service I have had is excellent. Plans explained to me in detail so I could make a choice. The staff are friendly and polite. I would highly recommend Vodaphone.
3 juni 2026
Omdöme utan inbjudan
Svar från Vodafone UK - Wrexham
Hey Christine,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Voderfone Wrexham? Ask for Jack.
Called in at Voderfone Wrexham today and was served by Jack. He was fantastic, very patient and knowledgeable. He was also very polite. Thanks Jack.
2 juni 2026
Omdöme utan inbjudan
Svar från Vodafone UK - Wrexham
Hey Joan,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
We are a forgotten community
We are a forgotten community! Half way between two cities - Chester and Wrexham - we have a mobile signal which flops between "1 bar" and "no service". My phone is virtually useless for voice communications. Very frustrating for visiting trades people and residents who work from home. This is a problem that has been with us for many years. Please do something. Helpful. Very soon.
27 maj 2026
Omdöme utan inbjudan
Svar från Vodafone UK - Wrexham
Hey John,
I’m really sorry to hear about the poor mobile signal you’ve been experiencing in your area — I completely understand how frustrating this must be, especially if it’s been ongoing for such a long time and is affecting both residents and visitors.
From what you’ve described, the fluctuating signal between “1 bar” and “no service” suggests there may be limited coverage or capacity challenges in your location. This can sometimes be impacted by factors such as distance from masts, local terrain, or increased demand in the area.
We absolutely appreciate how important reliable service is, particularly for those working from home or relying on their phones for day-to-day communication.
What you can do
Check our coverage map to confirm expected service levels in your area
Enable WiFi Calling (if available on your device) to help with voice calls when signal is weak
Try manually selecting available networks to see if service improves
Next steps
If this issue has been persistent and significantly impacting you, we’d like to take a closer look and raise this with our network team.
You can contact our team directly via:
LiveChat: vodafone.uk/2LCJiTm
Or reach out to us on social media so we can investigate further and raise a case if needed
If you’d like this logged as a formal complaint, please contact our Social Media team on Facebook at vodafone.uk/2Fpnah2, and they’ll be happy to assist.
We understand this isn’t the experience you expect from us, and we appreciate you taking the time to let us know.
Thanks,
Vodafone Social Media Team
Although a Manchester City fan…
Although a Manchester City fan excellent as usual top man
23 maj 2026
Omdöme utan inbjudan
Svar från Vodafone UK - Wrexham
Hey,
Thanks for the feedback and support, we really appreciate it!
If you ever need anything, please reach out to the Social Media team at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Jodi talked me through my options in…
Jodi talked me through my options in changing my phone & broadband package ~ she was fully conversant with the different handset capabilities & presented everything in a friendly & understandable manner.
I've had a Vodafone contract since Feb 2002 & believe Jodi had been a staff member since before this date.
I hope she stays around for my next upgrade!!
21 maj 2026
Omdöme utan inbjudan
Svar från Vodafone UK - Wrexham
Hey Evans,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Svar från Vodafone UK - Wrexham
Hey,
Thanks for the feedback and support, we really appreciate it!
If you ever need anything, please reach out to the Social Media team at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
I lost my phone whilst on holiday and…
I lost my phone whilst on holiday and was trying over several phone calls either Vodafone to sort the issue, I was advised to go to a shop as the issue could not be sorted over the phone for some reason. I went tho the Wrexham branch and was served by Melissa who was so helpful and knowledgeable and sorted the issue, and new contracts out within 20 minutes, she also charged my phone me and ensured everything was working before we left and explained everything really well. Would go to the shop again after this experience
17 maj 2026
Omdöme utan inbjudan
Svar från Vodafone UK - Wrexham
Hey,
This is what we love to hear! Thank you for your 5-star review.
If you ever need anything, please reach out to the Social Media team at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
The member of staff was well informed
The member of staff was well informed, suggested several options, and didn’t use hard sell tactics.
6 maj 2026
Omdöme utan inbjudan
Svar från Vodafone UK - Wrexham
Hey Nick,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Svar från Vodafone UK - Wrexham
Hey Janice,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Amazing staff and very friendly
5 maj 2026
Omdöme utan inbjudan
Svar från Vodafone UK - Wrexham
Hey,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Brilliant service from jack today
5 maj 2026
Omdöme utan inbjudan
Svar från Vodafone UK - Wrexham
Hey Philip,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at
https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
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