Bethany was great with helping us to decide on which sim plan we needed and didn’t rush us! It is a nice relaxed environment and a lovely team to talk to, we will definitely be back again, as we have... Se mer
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Plats
Byt plats22 Union Street, TQ2 5PW Torquay, GB
•Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Great store with friendly people working inside. I was served by Bethany who helped me save £10 on my monthly bill with a new contract. She was very helpful and understanding when we were talking. I a... Se mer
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Bethany was an instant like 👍 very positive and helpful and I will be back for an upgrade many thanks
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Che made my entire week ! He found me the best deal I could possibly imagine ! I cannot recommend che and the Vodafone Torquay branch enough. They assisted me beyond the call of duty while spor... Se mer
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Företagsinformation
Om Vodafone UK - Torquay
Skrivet av företaget
Kontaktuppgifter
22 Union Street, TQ2 5PW, Torquay, Storbritannien
4,9
Utmärkt
271 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Svar från Vodafone UK - Torquay
Hi Alex,
Thank you for your review. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.
Thanks,
Vodafone Social Media Team
Great service from Vodafone shop in…
Great service from Vodafone shop in torquay, Clive and Lewis very helpful
23 april 2024
Omdöme utan inbjudan
Svar från Vodafone UK - Torquay
Hi Phil,
It's great to hear about your recent experience. Thank you for your review.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Svar från Vodafone UK - Torquay
Hey Shay,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Whilst visiting the electric went…
Whilst visiting the electric went twice, fire alarm was being tested and there was drain work going on outside which caused an horrendous smell foing theough the shop, however Lewis remained very professional and smiley, and we walked out with our new phone contract and two very happy girls with their new phones
8 april 2024
Omdöme utan inbjudan
Svar från Vodafone UK - Torquay
Hi Jenni. Thank you for your review for Lewis. It's always lovely to read such nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Always great service
Great service from Megan in store and the whole team. Always smiling and happy and Adam the manager is always great #timetogomobile
22 mars 2024
Omdöme utan inbjudan
Svar från Vodafone UK - Torquay
It’s great to hear you’ve had a positive experience. If you need anything you can reach us on Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.
Thanks again,
Vodafone Social Media Team
Popped in to get my brother the most…
Popped in to get my brother the most basic of phones , Lewis was just fantastic, listened and got me the the phone straight away, even set it up and everything
Outstanding service
Thank you so much
13 mars 2024
Omdöme utan inbjudan
Svar från Vodafone UK - Torquay
Hi Ciara,
Thank you for your review and feedback for Lewis, this is great to hear.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
After loosing my phone abroad I went to…
After loosing my phone abroad I went to see Adam at Vodafone and not only did he sort me out with a new phone and contract, Adam went the extra mile in setting my phone up and helping me to retrieve data. I am beyond happy with the excellent customer service Vodafone have always given me. Thank you
9 mars 2024
Omdöme utan inbjudan
Svar från Vodafone UK - Torquay
Hi Lisa,
Thanks for taking the time to share your feedback. We know it's a nightmare when you lose your phone, so it's great to hear that Adam got you back up and running as quickly as possible! Thanks so much for the 5 stars. Enjoy your new phone!
If you ever need our help, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks, Vodafone Social Media Team
Very knowledgeable and friendly…
Very knowledgeable and friendly assistant- che
9 mars 2024
Omdöme utan inbjudan
Svar från Vodafone UK - Torquay
Thanks for your review and awesome feedback Natalie.
Thanks again, The Vodafone Social Media Team
Dom was very helpful to my mum who was…
Dom was very helpful to my mum who was extremely indecisive in choosing a phone. He thoroughly talked through the different options and best plans. Excellent customer service. Dom is a very friendly and approachable member of staff with a great sense of humour.
24 februari 2024
Omdöme utan inbjudan
Svar från Vodafone UK - Torquay
Hi Jodie,
Thank you for your review. It's always lovely to read such nice feedback. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.
Thanks,
Vodafone Social Media Team
Che helped me beyond belief today
Che helped me beyond belief today. Not only did he make me feel like I could trust him after a bad experience with another company he also met all my needs. He had excellent sales and customer support and friendly. I’m extremely impressed with the help I received by him. Thank you Che.
8 februari 2024
Omdöme utan inbjudan
Svar från Vodafone UK - Torquay
Hi Helen,
This is a great review for Che. Thanks for your kind words.
We're here to help if you do need anything else in the future. You can message us either on Facebook using: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
All the best,
Vodafone Social Media team
Absolutely fantastic service
Absolutely fantastic service, explained everything fully, Adam is a great asset to vodaphone, I have a new phone which is great thankyou very much.
8 februari 2024
Omdöme utan inbjudan
Svar från Vodafone UK - Torquay
Hi Elizabeth,
This is lovely feedback for Adam. Thanks for your kind words and taking your time to share the experience.
We're here to help if you do need anything else in the future. You can message us either on Facebook using: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
All the best,
Vodafone Social Media team
Adam was fantastic
Adam was fantastic, he managed to get me out of a contract and set me up with a great deal with a phone and tablet. I can recommend this store.
6 februari 2024
Omdöme utan inbjudan
Svar från Vodafone UK - Torquay
Hi Jen,
Thanks for your review, and feedback for Adam.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Helpful staff..
Helpful staff..
Helped me with my new device..
Great service..
6 februari 2024
Omdöme utan inbjudan
Svar från Vodafone UK - Torquay
Hi Adam,
Thank you for your review and feedback for the team .
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Lewis in store sorted my problems with…
Lewis in store sorted my problems with my email very quickly.Top man Top store
28 januari 2024
Omdöme utan inbjudan
Svar från Vodafone UK - Torquay
Hi Alan,
Thank you for your review and feedback for Lewis.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Dom helped set up broadband and SIM
Dom helped set up broadband and SIM. Many thanks
13 januari 2024
Omdöme utan inbjudan
Svar från Vodafone UK - Torquay
Hi there Sondura,
Thank you for your review. We're glad that Dom was able to assist with your query and get things sorted.
If you need any help in the future, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks, Vodafone Social Media Team
Adam was brilliant Adam was brilliant and really helped…
Adam was brilliant and really helped when it came to choosing a new deal for me and transferring from O2 to Vodafone for my sister. It was so much easier in store than trying to do online. Will definitely recommend
12 januari 2024
Omdöme utan inbjudan
Svar från Vodafone UK - Torquay
Hey there,
Thanks for the lovely review and fantastic support for Adam.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Agents giving inconsistent and contradicting information
Further to my previous review, which was very good, after an appalling and bordering abusive experience with ee and BT, I am hoping Vodafone will be more fair and consistent. The gentleman at the local Vodafone shop here in Torquay insists that I couldn't transfer my number from an EE SIM contract to Vodafone PAYG. I told him that customer services on the phone told me I could, but he insisted I couldn't. So I went in to Vodafone SIM contract to keep my own number.
However, I've been told by two other customer service agents, with Vodafone, that actually what he said was incorrect and therefore misleading, and he further told me that there's nothing wrong with phone companies, it's just that certain individuals working for them are ruthless trying to make money for themselves no matter what
As I'm in the 14 days cooling off part, I am very seriously considering swapping again to another provider, so I can go on PAYG , which is what I wanted anyway, and i an totally fed up with mobile phone agents being inconsistent and trying to sell me things i dont want or need.
Further to my review,I see Vodafone have replied but as I'm not on face book I cannot take them up on their offer. Seems a little odd to have to use Facebook just to get some clarity from such a large company.
3 januari 2024
Omdöme utan inbjudan
Svar från Vodafone UK - Torquay
Hi Kris. It's disappointing to see your comments, concerns and feedback. We completely understand the importance of receiving the required help and support when needed, especially when switching from providers. This isn't the smooth experience we wanted you to have, nor the service that we strive for here at Vodafone.
If you need any help or would like us to look into anything further, please come and chat to us over on:
Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Vodafone Social Media Team
Very helpful and was very clear
7 januari 2024
Omdöme utan inbjudan
Svar från Vodafone UK - Torquay
Hi Sarah. Thank you for your review. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Very friendly & efficient
Very easy, everything was explained and all my choices were given clearly.
Very friendly & efficient service.
6 januari 2024
Omdöme utan inbjudan
Svar från Vodafone UK - Torquay
Hi. Thank you for your review. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Salesman Che
Experience was amazing today,upgrading my phone,was served by Che who transfered my old data to new phone and has been brilliant
4 januari 2024
Omdöme utan inbjudan
Svar från Vodafone UK - Torquay
Hey Julia,
Thanks for letting us know what an amazing job Che did at getting everything sorted for you!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.