Went in to enquire about an upgrade to my current phone. All questions I had were answered professionally and efficiently, thank you to Alfie who thoroughly guided me through the process!
Företaget har svarat
Plats
Byt plats66 High Street, GU1 3ES Guildford, GB
•Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I’d like to give a huge shout-out to Sam at Vodafone Guildford! He gave me an excellent deal on my new phone contract and internet package, and his customer service was outstanding from start to fini... Se mer
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Taskin was very helpful and he showed me the effective method for my phone upgrade. His knowledge and patience made a potentially stressful situation much easier to navigate.
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Visited Vodafone in Guildford today with my wife to change her very old handset and long held contract with EE. We’d previously spent 45 minutes in the EE shop and left frustrated and confused by the... Se mer
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Företagsinformation
Om Vodafone UK - Guildford
Skrivet av företaget
Kontaktuppgifter
66 High Street, GU1 3ES, Guildford, Storbritannien
4,9
Utmärkt
200 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Svar från Vodafone UK - Guildford
Hey David,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Storm was extremely helpful and made…
Storm was extremely helpful and made the process of getting a new iPhone very easy!
Would highly recommend.
4 augusti 2026
Omdöme utan inbjudan
Svar från Vodafone UK - Guildford
Hey William,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Thank you for your help craig
1 augusti 2026
Omdöme utan inbjudan
Svar från Vodafone UK - Guildford
Hey Martha,
Thanks for the lovely review and fantastic support for Craig.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Went in to enquire about an upgrade to…
Went in to enquire about an upgrade to my current phone. All questions I had were answered professionally and efficiently, thank you to Alfie who thoroughly guided me through the process!
31 juli 2026
Omdöme utan inbjudan
Svar från Vodafone UK - Guildford
Hey Lucas,
Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Svar från Vodafone UK - Guildford
Hey Leonie,
Thanks for the lovely review and fantastic support for Storm.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Mo was very helpful in helping…
Mo was very helpful in helping switching broadband
11 juli 2026
Omdöme utan inbjudan
Svar från Vodafone UK - Guildford
Hey Karen,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Nishant helped me with my upgrade
9 juli 2026
Omdöme utan inbjudan
Svar från Vodafone UK - Guildford
Hey Charlene,
Thanks for the lovely review and fantastic support for Nishant.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
Svar från Vodafone UK - Guildford
Hey Stephen,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
I’d like to give a huge shout-out to…
I’d like to give a huge shout-out to Sam at Vodafone Guildford! He gave me an excellent deal on my new phone contract and internet package, and his customer service was outstanding from start to finish. Sam was polite, pleasant, extremely friendly, and took the time to make sure I got the best options for my needs. It’s rare to come across someone so genuinely helpful and professional. Thank you, Sam, for making the whole experience so easy.
20 juni 2026
Omdöme utan inbjudan
Svar från Vodafone UK - Guildford
Hey Laura,
Thanks for the lovely review and fantastic support for Sam. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Svar från Vodafone UK - Guildford
Hey Sean,
Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
I wanted top leave a review for Ben at…
I wanted top leave a review for Ben at the Guildford store who assisted yesterday with my purchase of a new handset and contract. He explained everything thoroughly and answered my questions efficiently, in a polite and courteous manner with humour!
Thank you Ben for the great customer service and making it an enjoyable shopping experience.
17 juni 2026
Omdöme utan inbjudan
Svar från Vodafone UK - Guildford
Hey Rainy,
Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Sam was incredibly helpful
Sam was incredibly helpful, they explained everything thoroughly and made sure I got the best deal. Super friendly thank you so much!
13 juni 2026
Omdöme utan inbjudan
Svar från Vodafone UK - Guildford
Hey Sophie,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Massive help
Came in quite panicked about an issue with my SIM and a young man (in his 20s, light brown hair, moustache and beard), did such an amazing job, really calm, helpful, and sorted my issue out quickly. Very grateful. Thank you so much!!
6 juni 2026
Omdöme utan inbjudan
Svar från Vodafone UK - Guildford
Hey Ame,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Nishant helped me with sim only upgrade
6 juni 2026
Omdöme utan inbjudan
Svar från Vodafone UK - Guildford
Hey Aqeel,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl.
Thanks again,
Vodafone Social Media Team
Absolutely appalling customer service…
Absolutely appalling customer service from Vodafone.
Openreach have installed full fibre to every property around me, yet Vodafone continue to insist that fibre is not available at my address because Openreach have supposedly not informed them. Rather than investigating the issue or taking ownership, Vodafone simply pass the blame elsewhere and leave the customer stuck with an outdated copper connection.
As a paying customer, I find it unacceptable that Vodafone cannot provide a clear explanation, accurate information, or any meaningful assistance. The fact that my neighbours can access full fibre while Vodafone repeatedly tells me it is unavailable demonstrates either a failure in their systems or a complete lack of willingness to help.
Customer service representatives offered no solution, no escalation, and no indication of when the problem might be resolved. Instead, I was left feeling as though my concerns were someone else's problem.
If Vodafone cannot even accurately determine whether fibre is available at a property, it raises serious questions about their customer service and operational competence. A deeply frustrating experience and one that has left me with very little confidence in Vodafone as a broadband provider.
3 juni 2026
Omdöme utan inbjudan
Svar från Vodafone UK - Guildford
Hey Sy,
I am sorry to hear that you have been experiencing issues with your broadband. Please reach back out to the Broadband teams by calling 0333 304 0191 or speak to them via LiveChat here: vodafone.uk/2LCJiTm.
If you have already spoken to the Broadband Teams but not received the resolution you were looking for, please come chat to my team on Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl
Thanks,
Vodafone Social Media Team
Absolutely fantastic support and…
Absolutely fantastic support and guidance
3 juni 2026
Omdöme utan inbjudan
Svar från Vodafone UK - Guildford
Hey Hayley,
Thank you for the wonderful review. It's a pleasure to receive such kind comments.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Taskin helped me to replace my Sim.
Taskin helped me to replace my Sim.
2 juni 2026
Omdöme utan inbjudan
Svar från Vodafone UK - Guildford
Hey Has,
Thanks for the lovely review and fantastic support for Taskin.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Great time in store today
Great time in store today, Steve was exceptional. More like him please. He listened to everything I had to say (and it was a lot) and did a cracking job 5 star!
31 maj 2026
Omdöme utan inbjudan
Svar från Vodafone UK - Guildford
Hey Sarah,
Thanks for the lovely review and fantastic support for Steve.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Taskin was extremely helpful
Taskin was extremely helpful, helped me upgrade my phone and reduce cost of my broadband.
15 maj 2026
Omdöme utan inbjudan
Svar från Vodafone UK - Guildford
Hey Kung,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl.
Thanks again,
Vodafone Social Media Team
Storm was great
9 maj 2026
Omdöme utan inbjudan
Svar från Vodafone UK - Guildford
Hey Diane,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.