The one main factor that made the visit great was Jim (James). He was friendly, helpful, patient and explained everything to me (an oldie!) so that it could be understood. The whole deal was sorted... Se mer
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Plats
Byt plats9 Alexandra Gardens, CT20 1SS Folkestone, GB
•Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Went in the Folkestone shop to upgrade my phone and my partners. Was served by Bradley who was amazing, sat us down and spent lots of time with us to make sure we got the best deal possible inclu... Se mer
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I've just spent a few minutes with Jamie at Vodafone Folkestone, changing my phone, broadband and house phone, from Talktalk, I was very pleased with how smoothly the whole process went, including an... Se mer
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Joshua from the Folkestone branch was very helpful on multiple occasions with my phone. He was friendly and went out of his way to ensure my experience was good.
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Företagsinformation
Om Vodafone UK - Folkestone
Skrivet av företaget
Kontaktuppgifter
9 Alexandra Gardens, CT20 1SS, Folkestone, Storbritannien
4,9
Utmärkt
285 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Amazing service,Andy looks after…
Amazing service,Andy looks after me,great job,thank you!
23 mars 2025
Omdöme utan inbjudan
Svar från Vodafone UK - Folkestone
Hi Giannina,
Thank you for reviewing.
If you ever need any help feel free to reach out to us via Facebook: http://vodafone.uk/3lCYUxW X: http://vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Very helpful and cheerful assistant
18 mars 2025
Omdöme utan inbjudan
Svar från Vodafone UK - Folkestone
We really appreciate your positive review, Chez! If you ever need help again, don't hesitate to pop our team a message on:
Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Great Grant at Vodafone in Felixstowe
Great service from Grant who sorted out my problem with a SIM card for a WiFi unit in my Campervan. Couldn’t have been more helpful, really appreciated the help and service
17 mars 2025
Omdöme utan inbjudan
Svar från Vodafone UK - Folkestone
Hello Steve,
It's great to hear that you received a 5 star service from Grant! Thanks for taking the time to provide feedback on this.
If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Great service from Folkestone Vodafone
Just popped into Folkestone Vodafone as for the last two weeks my phone has not been working properly. In 2 minutes flat the wonderful Vodafone guy had sorted it and I was delighted. Nice friendly welcome as I arrived, and an offer of a seat while I waited. Well done all!
10 mars 2025
Omdöme utan inbjudan
Svar från Vodafone UK - Folkestone
Hi Chris,
Thank you for your review. It's always lovely to read such nice feedback. If you ever need anything, please reach out to us on Facebook vodafone.uk/3K1e4GB - X (formerly Twitter) vodafone.uk/3nfdPyY or via Instagram using VodafoneUK and we will be happy to help.
Thanks,
Vodafone Social Media Team
Andy was great and helped us out with 6…
Andy was great and helped us out with 6 different lines and helped get the bill down by a lot
8 mars 2025
Omdöme utan inbjudan
Svar från Vodafone UK - Folkestone
It’s great to hear you’ve had a positive experience. If you need anything you can reach us on Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.
Thanks again,
Vodafone Social Media Team
Spoke to Andy who was knowledgeable
Spoke to Andy who was knowledgeable, helpful and assisted us in looking for options to suit our needs. Really happy with the outcome which was sorted in quick time and without fuss. A1.
7 mars 2025
Omdöme utan inbjudan
Svar från Vodafone UK - Folkestone
Hi Darren,
Thanks for the great feedback for Andy, it's really appreciated. If you ever need help again, don't hesitate to pop our team a message on:
Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Saw Andy again was helpful with sorting…
Saw Andy again was helpful with sorting out phones for myself and family members. Explained the pricing difference between phones, managed to change my son on to a sim only contract saving me money happy days. Explained how to transfer everything over to the new phones.
1 mars 2025
Omdöme utan inbjudan
Svar från Vodafone UK - Folkestone
I’m glad you had a positive experience thank you for sharing it with us. If you need anything you can reach us on Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.
Thanks again,
Vodafone Social Media Team
Andy
Andy - Folkestone store
super efficient
Could not have been more helpful
28 februari 2025
Omdöme utan inbjudan
Svar från Vodafone UK - Folkestone
Hi Katherine,
Thank you for your review. It’s great to hear of your positive experience. If you ever need anything, please reach out to us on Facebook vodafone.uk/3K1e4GB - X (formerly Twitter) vodafone.uk/3nfdPyY or via Instagram using VodafoneUK and we will be happy to help.
Thanks,
Vodafone Social Media Team
I have been trying to sort out my…
I have been trying to sort out my broadband and not really getting anywhere. The one I started in September I cancelled. Then as my current broadband contract ends tomorrow I went back to Vodafone and the sales assistant Georgia was a great help, in arranging a new one. Georgia had been dealing with the order that was eventually cancelled and she had been wonderful trying to get everything done. I will try to contact her again when I need something else.
13 februari 2025
Omdöme utan inbjudan
Svar från Vodafone UK - Folkestone
Hi Tony,
We appreciate your positive feedback for Georgia. If you ever need further help, don't hesitate to pop our team a message on:
Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
I had a problem with my phone and Drew…
I had a problem with my phone and Drew spent considerable time sorting it out and reassuring me. Very friendly and efficient service so now one very happy customer
11 februari 2025
Omdöme utan inbjudan
Svar från Vodafone UK - Folkestone
Hi. Thank you for your review for Drew. It's always lovely to read such nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Very kindly and warm person
Very kindly and warm person, thanks for everthing ANDY🥳
7 februari 2025
Omdöme utan inbjudan
upgrade
We had Andy today help with my upgrade. Really explained without using lots of big words to confuse me
3 februari 2025
Omdöme utan inbjudan
Svar från Vodafone UK - Folkestone
Hi Jess. Thank you for your review for Andy. It's always lovely to read great feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Great customer service, very knowledgeable
Drew was excellent in sorting out my new phone deal after I spotted it online. Over the 2 or 3 times I came into Folkestone branch to get things sorted out he was very patient with me and talked me through things carefully step by step. Much appreciated!
25 januari 2025
Omdöme utan inbjudan
Svar från Vodafone UK - Folkestone
Hi Aston,
This is lovely feedback for Drew. Thanks for your kind words and taking your time to share the experience.
We're here to help if you do need anything else in the future. You can message us either on Facebook using: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
All the best,
Vodafone Social Media team
Andy was clear and calm
Andy was clear and calm, great experience- thank you
25 januari 2025
Omdöme utan inbjudan
Svar från Vodafone UK - Folkestone
Hi Margaret,
Thank you for your review. It’s great to hear of your positive experience. If you ever need anything, please reach out to us on Facebook vodafone.uk/3K1e4GB - X (formerly Twitter) vodafone.uk/3nfdPyY or via Instagram using VodafoneUK and we will be happy to help.
Thanks,
Vodafone Social Media Team
Neil was helpful & friendly with a lot…
Neil was helpful & friendly with a lot of knowledge.
20 januari 2025
Omdöme utan inbjudan
Svar från Vodafone UK - Folkestone
Hello, Alyssa,
This is lovely to hear! Thanks for the review.
If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Good very clear and easy to understand…
Good very clear and easy to understand and I would recommend Hannah
17 januari 2025
Omdöme utan inbjudan
Svar från Vodafone UK - Folkestone
Hi Aly,
Thank you for your review. If you ever need anything, please reach out to us on Facebook vodafone.uk/3K1e4GB - X (formerly Twitter) vodafone.uk/3nfdPyY or via Instagram using VodafoneUK and we will be happy to help.
Thanks,
Vodafone Social Media Team
Hannah
Hannah, was amazing today really helped and has made her customers very happy.
17 januari 2025
Omdöme utan inbjudan
Svar från Vodafone UK - Folkestone
Hi Danielle,
Thank you for your review. If you ever need anything, please reach out to us on Facebook vodafone.uk/3K1e4GB - X (formerly Twitter) vodafone.uk/3nfdPyY or via Instagram using VodafoneUK and we will be happy to help.
Thanks,
Vodafone Social Media Team
Neil was fantastic
Neil was fantastic. We are not overly ‘techy’ so did not know which broadband package as a family would suit us. He discussed all options and made sure, most importantly, got us the best price!
11 januari 2025
Omdöme utan inbjudan
Svar från Vodafone UK - Folkestone
I’m glad you had a positive experience thank you for sharing it with us. If you need anything you can reach us on Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.
Thanks again,
Vodafone Social Media Team
So helpful
So helpful, so patient.
Andy was a pleasure to deal with.
I moved phone providers for excellent customer service and this is what I received today in Vodaphone store. Thank you
11 januari 2025
Omdöme utan inbjudan
Svar från Vodafone UK - Folkestone
Thank you for your support and review. It's always lovely to read such nice feedback.
Thanks again,
Vodafone Social Media Team
Hannah was amazing
Hannah was amazing, I brought my sister in who has learning difficulties and the care we received was outstanding
10 januari 2025
Omdöme utan inbjudan
Svar från Vodafone UK - Folkestone
It’s great to hear you’ve had a positive experience. If you need anything you can reach us on Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.
Thanks again,
Vodafone Social Media Team
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.