The one main factor that made the visit great was Jim (James). He was friendly, helpful, patient and explained everything to me (an oldie!) so that it could be understood. The whole deal was sorted... Se mer
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Plats
Byt plats9 Alexandra Gardens, CT20 1SS Folkestone, GB
•Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Went in the Folkestone shop to upgrade my phone and my partners. Was served by Bradley who was amazing, sat us down and spent lots of time with us to make sure we got the best deal possible inclu... Se mer
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I've just spent a few minutes with Jamie at Vodafone Folkestone, changing my phone, broadband and house phone, from Talktalk, I was very pleased with how smoothly the whole process went, including an... Se mer
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Joshua from the Folkestone branch was very helpful on multiple occasions with my phone. He was friendly and went out of his way to ensure my experience was good.
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Företagsinformation
Om Vodafone UK - Folkestone
Skrivet av företaget
Kontaktuppgifter
9 Alexandra Gardens, CT20 1SS, Folkestone, Storbritannien
4,9
Utmärkt
285 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Great service from Grant
Grant helped me out with moving my broadband across to my new property. He was a great help explaining the process and put me through to the home moves team.
2 juli 2025
Omdöme utan inbjudan
Svar från Vodafone UK - Folkestone
Hey Martin,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Grant was very helpful
Grant was very helpful, very happy to walk away with my new phone :)
2 juli 2025
Omdöme utan inbjudan
Svar från Vodafone UK - Folkestone
Hey Chloe,
Thanks for the lovely review and fantastic support for Grant.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Very friendly helpfully staff Grant was…
Very friendly helpfully staff Grant was very helpful
2 juli 2025
Omdöme utan inbjudan
Svar från Vodafone UK - Folkestone
Hey Tracy,
Thanks for the lovely review and fantastic support for Grant.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Andrew is aways extremely helpful
Andrew is aways extremely helpful, answers all of my silly questions and made my mind feel at ease! Always a great experience
1 juli 2025
Omdöme utan inbjudan
Svar från Vodafone UK - Folkestone
Hey Ellen,
Thanks for the lovely review and fantastic support for Andrew.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Andrew helped me and my son to sort out…
Andrew helped me and my son to sort out problems with our broadband and got us unlimited dater thank you so much Andrew we really appreciated your help🥹
25 juni 2025
Omdöme utan inbjudan
Svar från Vodafone UK - Folkestone
Hey Lesia,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Andrew was so kind and he helped me and…
Andrew was so kind and he helped me and my mum to sort out everything with my new phone and SIM card
25 juni 2025
Omdöme utan inbjudan
Svar från Vodafone UK - Folkestone
Hey Tarix,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Came in the shop to buy a new Vodafone plan and Matt dealt with the change and was sl helpful and knowledgeable and sorted it all out and will be back in September to upgrade to a nrw phone, 😊
Came in the shop to buy a new Vodafone plan
25 juni 2025
Omdöme utan inbjudan
Svar från Vodafone UK - Folkestone
Hey there,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Matt helped us today with phone plans…
Matt helped us today with phone plans and was extremely helpful and informative.
24 juni 2025
Omdöme utan inbjudan
Svar från Vodafone UK - Folkestone
Hi. Thank you for leaving us this amazing review. We're happy to see you've had some excellent service from Matt in one of our stores.
If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
A* Service
He was very helpful and gave us the best information, and was funny and provided good customer service in the process. I now have a normal sim back!!!
24 juni 2025
Omdöme utan inbjudan
Svar från Vodafone UK - Folkestone
Hi. It's amazing to see you've had brilliant service in one of our stores. Thank you for leaving this amazing feedback.
If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Excellent service
Excellent service, lowered my bill, very friendly.
Jamie at Folkestone
24 juni 2025
Omdöme utan inbjudan
Svar från Vodafone UK - Folkestone
Hi. It's amazing to see you've had brilliant service from Jamie in one of our stores. Thank you for leaving this amazing feedback.
If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Andrew was so helpful
Andrew was so helpful, brilliant service quick and easy, thank you, Andrew
22 juni 2025
Omdöme utan inbjudan
Svar från Vodafone UK - Folkestone
Hi Jenny. We're happy to hear that you received brilliant service. We appreciate your positive feedback and support. If you need anything, reach out to our team.
If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Andrew is amazing
Andrew is amazing, has been sorting my phone contracts out for many years!
14 juni 2025
Omdöme utan inbjudan
Svar från Vodafone UK - Folkestone
Hi Curtis! Thank you for your feedback. We're glad to see you've been getting an amazing service from Andrew over the years.
If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Neil is very patient with the elderly…
Neil is very patient with the elderly and always cheerful when we go in for assistance.
12 juni 2025
Omdöme utan inbjudan
Svar från Vodafone UK - Folkestone
Hey Linda,
Thanks for the lovely review and fantastic support for Neil.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Efficient
Efficient, friendly service. Got what we wanted done, without fuss. Thank you
6 juni 2025
Omdöme utan inbjudan
Svar från Vodafone UK - Folkestone
Hi, we are pleased to hear about your fantastic experience. Thank you for your 5 star feedback.
Thanks,
Vodafone Social Media Team
Andrew was fantastic
Andrew was fantastic, very patient, very nice and very good at his job.
4 juni 2025
Omdöme utan inbjudan
Svar från Vodafone UK - Folkestone
Hey Eryberrie,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
A smooth transaction and explained in…
A smooth transaction and explained in detail..
Andrew extremely helpful and proffesional..
Happy with my changeover ..
Barrie m
28 maj 2025
Omdöme utan inbjudan
Svar från Vodafone UK - Folkestone
Hi Barrie. Thank you for your review for Andrew. It's always lovely to read such brilliant feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Very friendly staff
Very friendly staff. Andy is very good and helpful.
28 maj 2025
Omdöme utan inbjudan
Svar från Vodafone UK - Folkestone
Hi Lynn. Thank you for your review for Andy. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Very helpful saved us money as well.
Very helpful saved us money as well.
20 maj 2025
Omdöme utan inbjudan
Svar från Vodafone UK - Folkestone
Hey Katie,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Folkestone, wow so helpful !!
Popped in the Folkestone branch as my WhatsApp wasn't ringing. Andrew the advisor is soon patient. Got into my settings and worked out what I had done wrong. He also looked to see if my plan was due for an upgrade. Andrew is so helpful and professional and very pleasant to speak to .
17 maj 2025
Omdöme utan inbjudan
Svar från Vodafone UK - Folkestone
Hey Alison,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Vodafone Folkestone
I have been a Vodafone customer for many years and never had to complain until now.
I recently took my phone into the Folkestone branch for repair to a broken screen, luckily it was still under warranty.
They booked it in for repair and said I would get an email to confirm, and when it would be back .
Vodafone carried out the repair,and sent my phone back to store via DHL delivery company.
Unfortunately my phone never arrived back to the store,( I kept checking every day for 2 weeks)
apparently it was "damaged in transit" according to DHL.
The store manager Neil Price and store assistant Grant were very kind and helpful in trying to retrieve my phone, as I was extremely upset about it.
Both guys were extremely helpful and did their very best to get my phone back, unfortunately without success.
Their customer service went above and beyond, both going that extra mile to help me, in a very difficult situation.
Neil Price & Grant Holden , you are both a credit to Vodafone.
Thank you
1 maj 2025
Omdöme utan inbjudan
Svar från Vodafone UK - Folkestone
Hey Kaz,
Thanks for the lovely review and fantastic support for Neil Price & Grant Holden.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
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