Luke at Dereham Vodafone should be CEO of Vodafone customer service 10/10 helped me more than anyone else at any other phone shop ever... Been a Vodafone customer for 14 years and would never leave...... Se mer
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Plats
Byt plats5 High Street, NR19 1DZ East Dereham, GB
•Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I would like to express my gratitude to the staff at the East DEREHAM Branch who could not have done more to help me. They were polite extremely helpful and nothing was too much trouble. I wanted to... Se mer
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Great service from Vodafone in Dereham. They were so patient and helpful and set us up with temporary internet before our broadband was installed (I didn't even know this was a thing!) Which was espec... Se mer
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I dont quite understand how to put into words how good the salesperson I saw was. Joshua was patient, understanding, easy to talk to and above all else, a good laugh. Also a damn fine looking individu... Se mer
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Företagsinformation
Om Vodafone UK - East Dereham
Skrivet av företaget
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Kontaktuppgifter
5 High Street, NR19 1DZ, East Dereham, Storbritannien
4,9
Utmärkt
140 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Svar från Vodafone UK - East Dereham
Hi James,
Thank you for your review. If you ever need anything, please reach out to us on Facebook vodafone.uk/3K1e4GB - X (formerly Twitter) vodafone.uk/3nfdPyY or via Instagram using VodafoneUK and we will be happy to help.
Thanks,
Vodafone Social Media Team
Thanks Ellie 10/10
Thanks Ellie! Second renewal now based on comparisons and advice given by Ellie in store and we are really happy with the service given and the products and price. 10/10
1 mars 2025
Omdöme utan inbjudan
Svar från Vodafone UK - East Dereham
Hi Lucy,
Thank you for your review. If you have any questions, please take a look at https://vodafone.uk/support for our FAQs. If you can't find what you're looking for, please reach out to the Social Media team through Facebook at https://vodafone.uk/2Fpnah2, X at https://vodafone.uk/3LXh2xl, or Instagram: https://vodafone.uk/4aaUP8d, we'd be happy to help.
Thanks again,
Vodafone Social Media Team
Kesh and team fixed my phone in no time
Kesh and team fixed my phone in no time
14 februari 2025
Omdöme utan inbjudan
Svar från Vodafone UK - East Dereham
Thanks for taking the time to write such a great review, Glynis! We're delighted that kesh and the team got your phone sorted. If you ever need help again, don't hesitate to pop our team a message on:
Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Phone was stolen and the store helped…
Phone was stolen and the store helped me get a new phone and recover all my lost data!
4 februari 2025
Omdöme utan inbjudan
Svar från Vodafone UK - East Dereham
Hi Phillida,
We really appreciate your positive review. It's really great to see our team got you sorted after your phone was stolen, we know that must've been stressful! If you ever need help again, don't hesitate to pop our team a message on:
Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Set up phone and transferred everything…
Set up phone and transferred everything for only £25! Thanks
1 februari 2025
Omdöme utan inbjudan
Svar från Vodafone UK - East Dereham
Thank you for your review. It's always lovely to read such nice feedback. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.
Thanks again,
Vodafone Social Media Team
Yet again exemplary service at Dereham Vodaphone
Yet again exemplary service at Vodaphone Dereham. Kesh and his colleagues give everyone unhurried knowledgeable advice with courtesy. I do not normally review but wanted to highly recommend this shop.
24 januari 2025
Omdöme utan inbjudan
Svar från Vodafone UK - East Dereham
Hi there,
It's great to hear your feedback, thank you for taking the time to review.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
I visited your shop today to renew my Vodafone contracts
I visited your shop today to renew my broadband, two mobile phone sim only contracts, and with a complaint.
Rakesh was amazing from start to finish. He made the whole experience a pleasure.
He is professional yet friendly, and got me the best deals possible.
He also started the complaints procedure for me.
I will recommend him to all my friends.
I hope you realise what an asset Rakesh is.
24 januari 2025
Omdöme utan inbjudan
Svar från Vodafone UK - East Dereham
Hi Susan,
Thank you for your review. It's always lovely to read such nice feedback. If you ever need anything, please reach out to us on Facebook vodafone.uk/3K1e4GB - X (formerly Twitter) vodafone.uk/3nfdPyY or via Instagram using VodafoneUK and we will be happy to help.
Thanks,
Vodafone Social Media Team
Great store and team
24 januari 2025
Omdöme utan inbjudan
Svar från Vodafone UK - East Dereham
Thanks for the five start review, Humphrey! If you ever need help again, don't hesitate to pop our team a message on:
Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Svar från Vodafone UK - East Dereham
Hi Christine. Thank you for your review. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Phone stopped working and team member…
Phone stopped working and team member fixed in no time. Thanks!
30 december 2024
Omdöme utan inbjudan
Svar från Vodafone UK - East Dereham
Hi Christine. Thank you for your review. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Fantastic store and upgrade
30 december 2024
Omdöme utan inbjudan
Svar från Vodafone UK - East Dereham
Hi David. Thank you for your review. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Great deal and friendly team in store
Great deal and friendly team in store.
Thank you for my upgrade!
23 december 2024
Omdöme utan inbjudan
Svar från Vodafone UK - East Dereham
Hi David,
Thank you for your review. If you have any questions, please take a look at https://vodafone.uk/support for our FAQs. If you can't find what you're looking for, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram: https://ig.me/m/vodafone, we'd be happy to help.
Thanks again,
Vodafone Social Media Team
Absolutely outstanding service
Absolutely outstanding service! The team went well above and beyond to help me get a better deal for my phone and supported with the data transfer. Everyone was really polite, friendly and professional. I can’t thank Kesh enough for everything! Brilliant team!!
19 november 2024
Omdöme utan inbjudan
Svar från Vodafone UK - East Dereham
Hi Bella. Thank you for your review for the team. It's always lovely to read such fantastic feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Fantastic store and member of staff…
Fantastic store and member of staff went above and beyond. Thank you for your service and brilliant deal!
31 oktober 2024
Omdöme utan inbjudan
Svar från Vodafone UK - East Dereham
Hi Laura, thanks for your feedback for one of our team 😀
All the best, The Vodafone Social Media Team
Best Vodafone branch I’ve ever been to
Best Vodafone branch I’ve ever been to! Kesh, Luke and Josh are always super friendly, kind and patient. Very good team, highly recommend! Always leave a happy customer!
24 oktober 2024
Omdöme utan inbjudan
Svar från Vodafone UK - East Dereham
Hi Daisy,
This is a great review for the team. We’re glad to hear you found the best option for you when visiting the store.
If you need any help in the future, please message us via Facebook PM: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
Thanks,
Vodafone Social Media team
Absolutely outstanding customer…
Absolutely outstanding customer service. Went in yesterday to Vodafone Dereham to get help for my mother. We were assisted by Mr Kesh, he was polite, helpful, informative and very respectful towards my mother. Then he helped me with my questions. Thank you Kesh for your wonderful service. Best regards Mark
24 september 2024
Omdöme utan inbjudan
Svar från Vodafone UK - East Dereham
Hi Mark,
Thank you for taking the time to review and sharing this feedback.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Svar från Vodafone UK - East Dereham
Hi Robert,
Thank you for your review. If you have any questions, please take a look at https://vodafone.uk/support for our FAQs. If you can't find what you're looking for, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram: https://ig.me/m/vodafone, we'd be happy to help.
Thanks again,
Vodafone Social Media Team
Brilliant help getting a new upgrade !
20 september 2024
Omdöme utan inbjudan
Svar från Vodafone UK - East Dereham
Hi Debbie,
We’re glad to hear you found the best options for you when visiting the store. Thanks for your review.
If you need any help in the future, please message us via Facebook PM: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
Thanks again,
Vodafone Social Media team
Couldn’t be better
I don’t really do reviews but the people in the East Dereham shop were outstanding!
I had to return a phone and the Voda/Voxi online people had absolutely messed the return up leaving me no alternative than to, reluctantly, visit a shop.
Because of what the online people had done the shop staff struggled but after some time and some calls they were eventually able to take the phone back - for which I was very grateful.
To be honest if I’d had the slightest inkling of what a complete mess the webchat / twitter / Facebook people would make of a simple return I’d have avoided them and gone straight to the East Dereham shop.
(Voda have replied and said “We're glad you had such a positive experience with us”. I couldn’t have had a worse experience with the online side of Voda / Voxi. However the service from the shop was certainly positive.)
3 september 2024
Omdöme utan inbjudan
Svar från Vodafone UK - East Dereham
Hi Keith,
Thank you so much for taking the time to leave us a 5 star review! We're glad you had such a positive experience with us and the team have managed to help get the issue fixed for you.
If you do ever need anything in the future, please reach out to us by following the below links:
Facebook - http://vodafone.uk/3lCYUxW or X - http://vodafone.uk/3LXh2xl.
Thanks,
The Vodafone Social Media Team
Vodafone Dereham to the rescue
Vodafone Dereham to the rescue!
10/10 compared to the call centre.
Please sort them out !
29 augusti 2024
Omdöme utan inbjudan
Svar från Vodafone UK - East Dereham
Hi Carol,
We're glad to hear you had such a great experience in our Dereham store. Thank you for your review.
If you have any questions in the future, please take a look at https://vodafone.uk/support for our FAQs. If you can't find what you're looking for, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram: https://ig.me/m/vodafone, we'd be happy to help.
All the best,
Vodafone Social Media team
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