The staff at the Durham branch are exceptional. Aisha helped me with picking out the best mobile broadband for my needs. She was incredibly friendly and approachable. Thanks Aisha!
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Plats
Byt plats33 Silver Street, DH1 3RD Durham, GB
•Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Macauley and Keith went above and beyond to support me when discussing my options . I was given a fantastic discount and they were so helpful in actually helping me set up The new phone. Really. he... Se mer
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Helpful and Patient Staff I just spent an hour and a half with Ryan in the Durham branch of Vodafone and 3. He managed to sort out my accounts with 3 and looked carefully into the right contracts for... Se mer
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Mcauley at Durham Vodafone was super helpful with my contract today. One of the most genuine people I’ve met. I overheard him speaking to another customer whilst I was having a look around and I was v... Se mer
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Företagsinformation
Om Vodafone UK - Durham
Skrivet av företaget
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Kontaktuppgifter
33 Silver Street, DH1 3RD, Durham, Storbritannien
4,7
Utmärkt
150 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Fantastic service from Daniel and the team today
Fantastic service from Daniel and his colleagues today when we visited visited the Durham shop he was extremely knowledgeable and helpful sorted out our requests and also did a little health check on mine and my husband’s Phone we will be going back when upgrades are due very soon 👍 professional friendly and courteous thank you Daniel 👍
5 november 2024
Omdöme utan inbjudan
Svar från Vodafone UK - Durham
Hi Deb,
Thanks for taking the time to write such a great review! We're delighted to see Dan was able to resolve your query, and that you'll be visiting again 😄 If you ever need help again, please drop us a message on:
Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Great service by Katie
Great service by Katie
Helped with my data issue very efficient service and she was very polite.
30 oktober 2024
Omdöme utan inbjudan
Svar från Vodafone UK - Durham
Hi Kimberly,
What super feedback for Katie! Thanks for taking the time to let us know. If you ever need more help, don't hesitate to pop our team a message on:
Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Taz was very professional and help had…
Taz was very professional and help had a honey query all sorts upgraded and left with a new tablet all for a cheaper price well done Taz.
22 oktober 2024
Omdöme utan inbjudan
Svar från Vodafone UK - Durham
Hi Jane,
Thank you for taking the time to review.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Keith was wonderful!
Keith was wonderful!! He spent a lot of time to fix a problem that Vodafone did not create, and I am super appreciative
He and his co-workers were lovely!
8 oktober 2024
Omdöme utan inbjudan
Svar från Vodafone UK - Durham
Hey, This is great to see. I'm glad Keith and team were able to get everything sorted for you.
Thanks, The Vodafone Social Media team
Katie is very friendly and kind and the…
Katie is very friendly and kind and the rest of the staff whenever I have come in
6 september 2024
Omdöme utan inbjudan
Svar från Vodafone UK - Durham
Hi Patrick,
It's great to see your kind words for Katie, we really appreciate your feedback. If you ever need more help, don't hesitate to pop our team a message on:
Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Great customer service
Great customer service when I was going to upgrade my phone. Very friendly atmosphere
5 september 2024
Omdöme utan inbjudan
Svar från Vodafone UK - Durham
Hi Jack,
Thank you so much for taking the time to leave us a 5 star review! We're glad you had such a positive experience with us.
If you do ever need anything in the future, please reach out to us by following the below links:
Facebook - http://vodafone.uk/3lCYUxW or X - http://vodafone.uk/3LXh2xl.
Thanks,
The Vodafone Social Media Team
Humans like Taz make all the difference at Vodafone
I’ve been a Vodafone customer for many years, partly because of Taz in the Durham office. Taz have overseen all my contract changes since I moved to Durham in 2019 and he is incredibly knowledgeable and helpful. He has more patience than I do with chat bots and saves a busy professional lots of time by being an expert in his field. It makes such a difference to be able to talk someone like Taz and, based on my experience with automated services, I feel confident I would have left Vodafone long ago.
4 september 2024
Omdöme utan inbjudan
Svar från Vodafone UK - Durham
Hi Ita.
Thank you so much for taking the time to leave us a 5 star review! We're glad you had such a positive experience with us and Taz is always providing a great service when you visit the store.
If you do ever need anything in the future, please reach out to us by following the below links:
Facebook - http://vodafone.uk/3lCYUxW or X - http://vodafone.uk/3LXh2xl.
Thanks,
The Vodafone Social Media Team
Great customer service is alive and well well
Just walked in, was made to feel very welcome. Keith was very knowledgeable and extremely helpful. He listened to what I wanted and worked with that.
22 augusti 2024
Omdöme utan inbjudan
Svar från Vodafone UK - Durham
Hello Brenda,
Thanks for letting us know what an amazing job Keith did at getting everything sorted for you!
If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Dan is a credit to vodaphone, he really is.
I've given 5 stars because Dan in the Durham branch went above and beyond today. Despite technical difficulties, he remained calm and curtious throughout, I think he deserves a bonus, you have a first class employee who is worth his weight in gold. Reason for visit - replacement phone as mine was stolen. Thank you so much Dan
17 augusti 2024
Omdöme utan inbjudan
Svar från Vodafone UK - Durham
Hey Michelle,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Came in today to buy a new phone
Came in today to buy a new phone/contract and to cancel an existing contract. I was served by Taz, and although I had no idea what phone I wanted he made the whole process simple and easy, was able to keep to my budget and left with a phone that day.
He also called through to their cancellation team for me for a separate contract. I did not mention this but going on calls is something I find incredibly hard to do due to mental health but felt very calm with his help.
He layed all information out clearly about payments/charges etc... very professional and a joy to talk to.
13 augusti 2024
Omdöme utan inbjudan
Svar från Vodafone UK - Durham
Hi Tamara. Thank you for your review for Taz. It's always lovely to read such nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Svar från Vodafone UK - Durham
Hi Jack,
Thank you for the 5 star feedback!
If you ever need our help, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks, Vodafone Social Media Team
I great experience.
I was very happy with the service and advice given. It was a totally good experience.
15 juli 2024
Omdöme utan inbjudan
Svar från Vodafone UK - Durham
Hi Keith,
Thank you so much for taking the time to leave us a 5 star review! We're glad you had such a positive experience with us.
If you do ever need anything in the future, please reach out to us by following the below links:
Facebook - http://vodafone.uk/3lCYUxW or X - http://vodafone.uk/3LXh2xl.
Thanks,
The Vodafone Social Media Team
Katie had great customer service
Katie had great customer service. Very polite and helpful, explained everything in detail and made it all clear.
6 juli 2024
Omdöme utan inbjudan
Svar från Vodafone UK - Durham
Thank you for your great review. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.
Thank you,
Vodafone Social Media Team
Fantastic really helpful
Fantastic really helpful, when going through price plans
1 juli 2024
Omdöme utan inbjudan
Svar från Vodafone UK - Durham
Hi Chloe. Thank you for your review. It's always lovely to read great feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Over and above effort when dealing with…
Over and above effort when dealing with my problem. Lovely friendly and professional. Taz dealt with me and I say he needs a pay rise. An excellent advert for the Vodafone brand
20 juni 2024
Omdöme utan inbjudan
Svar från Vodafone UK - Durham
Hi Mrs Lezley Aldrich,
Thanks for your review for Taz. This is amazing feedback and we appreciate your support. We're here to help if you need anything else in the future. You can message us either on Facebook using: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
All the best,
Vodafone Social Media team
Managed to save us money on our current…
Managed to save us money on our current contract plan along with a new phone
7 juni 2024
Omdöme utan inbjudan
Svar från Vodafone UK - Durham
Hi Benjamin,
Thank you for your review. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.
Thanks,
Vodafone Social Media Team
Donna was a star 🌟
Donna was a star. Originally went in for signal issues but managed to sort out to save us money and walk away with a new phone. Pleasure to deal with and couldn't fault the service.
7 juni 2024
Omdöme utan inbjudan
Svar från Vodafone UK - Durham
Hi Lauren,
We really appreciate this great feedback regarding your experience with Donna.
If you ever need our help, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks, Vodafone Social Media Team
Proper decent down to earth man made my…
Proper decent down to earth man made my experience so easy
5 maj 2024
Omdöme utan inbjudan
Svar från Vodafone UK - Durham
Hi Lawrence,
We're delighted you had a great experience!
If you ever need our help, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks, Vodafone Social Media Team
Fantastic service
Fantastic service! Very informative and answered all queries we had! Very happy with new phone.
4 maj 2024
Omdöme utan inbjudan
Svar från Vodafone UK - Durham
Hey David,
Thanks for this great feedback!
If you ever need our help, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks, Vodafone Social Media Team
Excellent service went the extra miles…
Excellent service went the extra miles cheerful, knowledgeable multi takes flawlessly 10.000 out of 10
22 april 2024
Omdöme utan inbjudan
Svar från Vodafone UK - Durham
Hi Adam. Thank you for your review. It's always lovely to read such great feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Detta är Trustpilot
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