Mai dealt with us with the utmost patience. She really explained everything clearly & was very helpful…… Excellent experience…. Thanks Mai. !!
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Plats
Byt platsUnit 11 (No 54) , Eastgate Shopping Centre, SS14 1AE Basildon, GB
•Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Mai was very helpful with our last phone purchase a few weeks back so we were very happy to see her when we returned today. She went through all the options very clearly and was very patient with us.... Se mer
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Mai, I had good experience with her. She was really good at what she does. Good customer service, welcoming approach.
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I came into the Basildon store to collect an iPhone for my daughters birthday. I can honestly say Phan who was assisting me was absolutely incredible. Friendly, super efficient, and went above and bey... Se mer
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Företagsinformation
Om Vodafone UK - Basildon
Skrivet av företaget
Kontaktuppgifter
Unit 11 (No 54) , Eastgate Shopping Centre, SS14 1AE, Basildon, Storbritannien
4,9
Utmärkt
186 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Sam was very helpful and informative…
Sam was very helpful and informative helped me cut my bills down
28 april 2026
Omdöme utan inbjudan
Svar från Vodafone UK - Basildon
Hey Christine,
Thanks for the lovely review and fantastic support for Sam.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
very poor service
One of the worst broadband service and technical support I have come across. The service does not work with Sky devices ……the network is poor on their mobile 5g promised when I moved over about sharing a network with 3 well that never ever happens. Sky sent around an engineer and he proved how poor it is on keeping connection with the service.. NOT happy got out and went with SKY instead
20 april 2026
Omdöme utan inbjudan
Svar från Vodafone UK - Basildon
Hey Kevin,
We are really sorry you had such a poor experience. It’s frustrating when the service, coverage, and support don’t match what was promised—especially after an engineer confirmed the issues. If you would like this to be raised as an official complaint, or if you want us to further investigate this for you, please come chat to my team on Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks,
Vodafone Social Media Team
Upgraded contract
Phan was very helpful in providing all the different options and helping us find the best plan.
18 april 2026
Omdöme utan inbjudan
Svar från Vodafone UK - Basildon
Hey Jack,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Went in to get a new contract for my…
Went in to get a new contract for my son. Spoke with Phan, she was very helpful and explained everything perfectly. Unfortunately my son did not get his first contract but she did upgrade all my other SIM only plans and saved me money. Excellent customer service.
18 april 2026
Omdöme utan inbjudan
Svar från Vodafone UK - Basildon
Hey,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Mai Basildon
Mai
I came to get a sim for my daughter. This was done with ease and I am happy that I got what I needed. She made sure she found a good deal for me
15 april 2026
Omdöme utan inbjudan
Svar från Vodafone UK - Basildon
Hey Zoe,
Thanks for the lovely review and fantastic support for Mai.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Phan was very helpful in more ways
Phan was very helpful in more ways. Going out off her way to accommodate my needs,polite,very informative. Please to come back to vodafone . Phan helped with stress free transformation. After being with ee for last two yrs.
10 april 2026
Omdöme utan inbjudan
Svar från Vodafone UK - Basildon
Hey Catherine,
Thanks for the lovely review and fantastic support for Phan.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Visited the store today and was served…
Visited the store today and was served by a very proffesional friendly staff member called Phan. She made me feel comfortable and was easy to talk to and described products and deals clearly. Great service.
17 mars 2026
Omdöme utan inbjudan
Svar från Vodafone UK - Basildon
Hey Rs,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Just to say how helpful all Basildon…
Just to say how helpful all Basildon staff were in sorting my new phone today a big shout out to Mai
9 mars 2026
Omdöme utan inbjudan
Svar från Vodafone UK - Basildon
Hey,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/Vodafone
Thanks again,
Vodafone Social Media Team
Great customer service
I came into the Basildon store to collect an iPhone for my daughters birthday. I can honestly say Phan who was assisting me was absolutely incredible. Friendly, super efficient, and went above and beyond. I also signed up on her recommendation for broadband and a booster which saved me money. 5 stars!!!
5 mars 2026
Omdöme utan inbjudan
Svar från Vodafone UK - Basildon
Hey there,
Thanks for the lovely review and fantastic review for Phan.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Mai was very welcoming and helpful
Mai was very welcoming and helpful. She was very patient and understanding and went through all different options for my upgrade.
3 mars 2026
Omdöme utan inbjudan
Svar från Vodafone UK - Basildon
Hey,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 and Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Was served by Mai
Was served by Mai, she was very helpful and understanding and helped me set up my new plan and phone.
3 mars 2026
Omdöme utan inbjudan
Svar från Vodafone UK - Basildon
Hey Jeremy,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Phan has consistently demonstrated…
Phan has consistently demonstrated exceptional dedication to the customer experience i got at basildon vodaphone office. They possess a rare blend of technical proficiency and emotional intelligence, making them a cornerstone of the support team. Whether handling routine inquiries or navigating high-pressure escalations, Phan maintained a professional, empathetic, and solution-oriented demeanor . I was so suprised at the level of excellence recived.
3 mars 2026
Omdöme utan inbjudan
Svar från Vodafone UK - Basildon
Hey Tife,
Thanks for the lovely review and fantastic support for Phan.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
Samuel in Vodafone Basildon is an amazing guy
I went to Basildon Vodafone store for my phone issue and saw Samuel who upgraded my contact to a new phone and gave me a better deal. I’m a happy customer
5 februari 2026
Omdöme utan inbjudan
Svar från Vodafone UK - Basildon
Hey Catalina,
Thanks for the lovely review and fantastic support for Samuel.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Samuel has been very helpful and…
Samuel has been very helpful and understanding sorting out my new phone and plan after I unfortunately lost my previous phone. Totally recommend, his customer service is outstanding. Thankyou so much Sam
5 februari 2026
Omdöme utan inbjudan
Svar från Vodafone UK - Basildon
Hey,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/Vodafone
Thanks again,
Vodafone Social Media Team
Samuel at Basildon store was very…
Samuel at Basildon store was very polite very helpful
Many thanks Samuel
2 februari 2026
Omdöme utan inbjudan
Svar från Vodafone UK - Basildon
Hey Darren,
Thanks for the lovely review and fantastic support for Samuel.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Samuel at Basildon Vodafone store is great
Went to Vodafone store in Basildon to get a tablet for my kid then we upgraded to a new iPhone 17pro max it’s a good deal and got the tablet too. So happy with the deal and Samuel helped us with a great deal.
1 februari 2026
Omdöme utan inbjudan
Svar från Vodafone UK - Basildon
Hey,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Samuel very good explanation for…
Samuel very good explanation for everything ,nicely and smiling .
1 februari 2026
Omdöme utan inbjudan
Svar från Vodafone UK - Basildon
Hey Mary,
Thanks for the lovely review and fantastic support for Samuel.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Samuel has been extremely helpful today…
Samuel has been extremely helpful today helping me choose my phone. A truly delightful young man, absolutely fabulous service.
5 januari 2026
Omdöme utan inbjudan
Svar från Vodafone UK - Basildon
Hey Sandra,
Thanks for the lovely review and fantastic support for Samuel.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Samuel gave great advice and help when…
Samuel gave great advice and help when I visited the store for information when seeking a phone renewal and upgrade. He provided lots of detail and assisted me to find a device and airtime plan right for me. Thanks so much Samuel.
5 januari 2026
Omdöme utan inbjudan
Svar från Vodafone UK - Basildon
Hey,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Massive thank you to Samuel lmk for…
Massive thank you to Samuel lmk for sorting my internet, and contract out!
Massive thank you!
5 januari 2026
Omdöme utan inbjudan
Svar från Vodafone UK - Basildon
Hey there,
Thanks for the lovely review and fantastic support for Samuel.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Detta är Trustpilot
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