Contract up for renewal. Rang me and I kept saying I need time to look and then will look at other providers before I decide if I want to remain. Been with Virgin a long time the box is outside my h... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Avoid, avoid and avoid again. I’ve been without internet access since 22 June 26 and, to this day, they’ve been unable to fix the fault or even pinpoint the problem. They’ve sent three engineers so fa... Se mer
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The engineer was very helpful and understanding of issue we had and sorted it out
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Utter trash. Terrible connection, constant issues, impossible to cancel, spending hours on hold to useless customer service to cancel extortionate exits fees only to get charged them anyway.
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Företagsinformation
Skrivet av företaget
Virgin Media helps homes across the UK stay connected and entertained with broadband, TV and home phone services. We know reliable connectivity matters every day, whether you are working from home, streaming, gaming or keeping in touch. We focus on making it easy to join, set up, manage your account and get support when you need it. We read the feedback you leave here on Trustpilot and use it to improve. When things do not go to plan, our aim is to put them right as quickly and clearly as we can.
Kontaktuppgifter
Oxford Street 142-144, W1D 1LZ, London, England, Storbritannien
- 020 8137 2576
2,8
Medel
7 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
The engineer was very helpful and…
The engineer was very helpful and understanding of issue we had and sorted it out
3 september 2026
Omdöme utan inbjudan
Svar från Virgin Media - London Oxford Street
Hi Gavin,
Thank you for taking the time to leave a review.
We're delighted to hear that the engineer was helpful and understanding of the issue you were experiencing and was able to get everything sorted for you.
It's great to know that the support provided met your expectations and helped resolve the problem quickly and efficiently.
We'll be sure to pass your kind feedback on to the engineer and their management team, as recognition like this means a great deal to our colleagues.
Thank you again for sharing your experience and for choosing Virgin Media.
Contract up for renewal
Contract up for renewal. Rang me and I kept saying I need time to look and then will look at other providers before I decide if I want to remain. Been with Virgin a long time the box is outside my home but coverage not great and I am on the top speed. I have had to buy my own boosters from argos to get the internet around my home. I advised the woman on the phone numerous occasions I was driving home from work and that I needed to check other providers. In the end she was so rude and said I am going to end the call make up your mind with the offer. I replied ring me another time. It was also I London number that rang me with a lady with limited understanding on what I was saying. I live in Bolton maybe they should get customer service in your own area to provide services .
4 september 2026
Omdöme utan inbjudan
Svar från Virgin Media - London Oxford Street
Hi Amanda,
We're sorry to hear about your experience and appreciate you taking the time to share your feedback.
We understand how frustrating it must be when you're trying to consider your options at renewal and feel under pressure to make a decision before you've had the opportunity to compare providers. We also appreciate how disappointing it is when you've made it clear that you're unable to have a detailed conversation at that moment and feel that your wishes haven't been respected.
We're sorry to hear about your concerns regarding the interaction you had, as well as the broadband coverage issues you've experienced around your home despite subscribing to one of our higher-speed packages. We understand why having to purchase your own equipment to improve coverage would be frustrating.
If you're experiencing WiFi coverage issues, you can check for known faults and run diagnostics on your broadband and WiFi connection using our Service Status Checker:
👉 https://virg.in/servicechecker
You can also find help and troubleshooting advice for broadband and WiFi issues here:
👉 https://bit.ly/4xH5fbB
If you'd like us to review the concerns you've raised regarding your renewal experience and broadband service, please get in touch using one of the contact methods below:
📞 Call: 150 or 0345 454 1111
💬 WhatsApp: 07803 089684
📘 Facebook: https://bit.ly/4xLbFGG
X: @virginmedia
You can find additional ways to get in touch here:
👉 http://virg.in/contactvm
Thank you again for your feedback and for your long-standing custom with Virgin Media.
Clowns
Avoid, avoid and avoid again. I’ve been without internet access since 22 June 26 and, to this day, they’ve been unable to fix the fault or even pinpoint the problem. They’ve sent three engineers so far, and none of them has done anything to resolve the issue. There’s no communication with them; you have to chase them up yourself, and there’s no information on how things are progressing or what steps will be taken next. Despite this, they’re still charging me as if everything were perfectly fine. I wouldn’t recommend them even to my worst enemy.
3 augusti 2026
Omdöme utan inbjudan
Svar från Virgin Media - London Oxford Street
Hi Greg,
We're sorry to hear about your experience and appreciate you taking the time to share your feedback.
We understand how frustrating it must be to be without internet access for such an extended period, particularly after multiple engineer visits and with the issue still unresolved. We also appreciate how disappointing it is when you're having to repeatedly chase for updates and feel that there's a lack of communication regarding the progress of the fault.
If you're experiencing connectivity issues, you can check for known faults and outages in your area, as well as run diagnostics on your broadband and WiFi connection, using our Service Status Checker:
👉 https://virg.in/servicechecker
You can also find help and troubleshooting advice for slow broadband and WiFi performance here:
👉 https://bit.ly/3Se7t2B
If you'd like us to review your concerns regarding the ongoing fault, engineer visits and billing, please get in touch using one of the contact methods below:
📞 Call: 150 or 0345 454 1111
💬 WhatsApp: 07803 089684
📘 Facebook: https://bit.ly/4wy0MHx
X: @virginmedia
You can find additional ways to get in touch here:
👉 http://virg.in/contactvm
Thank you again for your feedback.
Morning Virgin Media Complaints
Morning Virgin Media Complaints,
Where do I Start as A Brand New Virgin Media Customer From Satarday 11th July 2026
It was all arranged virgin to gt the Installed for Satarday 11th July 2026 But Now That I Know When it was Installed by KEITH it was Not Done Properly
There are 6 Connections and 5 Had Muck Inside Them and that was the reason for the Hassle, Frustrating, Problems, and General Just Unhappy Brand New Virgin Customer,
I had to Complain Again This Is The Fifth (5) Time to go online and make the Complaints
1/ Brand New Customer From Saturday 11th July 2026 and Still Not Receiving NETFLIX as it was Advertised Including In Your Package,
2/ Is the Extra Bonus From Virgin Media In When I Signed Up to Virgin as a Brand New Customer it was asking if I would like an Extra £50 Pounds towards my Account as a Credit I then replied and said YES
But I Never Received This £50 Pounds on My Account as a Brand New Virgin Media Customer
3/ And The Goodwill Gesture You Promised That You Would Process Today to My Account For The Goodwill Gesture For £15.00 Pounds I Have Attached a Screenshot of My Account And There is No Goodwill Gesture There?
4/ It is Terrible, And Unprofessional Insulation Job we have Experienced From Virgin Media
We have to make arrangements for an other engineer BRAIN to attend My House Again to Fix This Unacceptable Mess of A Insulation Job
I am a Brand New Virgin Customer and totally Disgusted with the Virgin Service and the Insulation Procedure I have been trying to deal with this Inconvenience and Time Wasting As Follows In Phoning Virgin, Making Complaints, Broadband Issues, Connecting to the Internet, And Issues With Connection to our IPHONES
So since this is all been happening to a Brand New Virgin Media Customer I have Still Been Paying For A Service I Have Not Had The Usual Off Properly
I can Honestly say We My Wife And I have Been Treated Very Badly And Do Not Have Any Faith In Virgin Media Services
I look forward to your response
Kind Regards
Mr David Fair Mrs Elizabeth Fair
11 juli 2026
Omdöme utan inbjudan
Svar från Virgin Media - London Oxford Street
Hi David,
We're sorry to hear about your experience and appreciate you taking the time to share your feedback.
We understand how disappointing it must be to experience issues so soon after joining Virgin Media. We also appreciate how frustrating it is when you're trying to get multiple concerns resolved, including installation issues, service connectivity, account credits and package benefits, while feeling that you've spent significant time contacting us for support.
We're sorry to hear that your installation and early service experience have left you feeling dissatisfied, particularly as a new customer.
If you're experiencing connectivity issues, you can check for known faults and outages in your area, as well as run diagnostics on your broadband and WiFi connection, using our Service Status Checker:
👉 https://virg.in/servicechecker
If you'd like us to review the concerns you've raised regarding your installation, Netflix activation, account credits and goodwill payment, please get in touch using one of the contact methods below:
📞 Call: 150 or 0345 454 1111
💬 WhatsApp: 07803 089684
📘 Facebook: https://bit.ly/4fIuiTO
X: @virginmedia
You can find additional ways to get in touch here:
👉 http://virg.in/contactvm
Utter trash
Utter trash. Terrible connection, constant issues, impossible to cancel, spending hours on hold to useless customer service to cancel extortionate exits fees only to get charged them anyway.
9 juni 2026
Omdöme utan inbjudan
Svar från Virgin Media - London Oxford Street
Hi there,
Thanks for taking the time to leave us a review. We're very sorry to hear that you feel this way, we're keen to know more so we can help put things right. Please get in touch using one of the following contact methods.
Call: 150 (free of charge) from a Virgin Media landline or 0345 454 1111 from any other phone
X https://bit.ly/4v3Was7
WhatsApp: +44 7803 089 684
Facebook: https://bit.ly/3SdiDnS
Shocking customer service! How is this possible at all
27th May - the engineer installed the plate, the router arrived on time, the service has gone up and running! All super fast and efficient.
The only thing I wasn't happy with was the quality of work itself. The plate installed by the engineer would come off when I pull the cable as the screws on both sides are undone, he must have broken something while installing, and the whole thing looks super flimsy. The previous plate he removed from the wall was perfect. I texted the same engineer who's done the installation and asked him to fix it properly. He didn't reply.
And from that very moment my customer experience with VM has BEGUN:
27th May evening: since the engineer hadn't replied I raised the issue with one of online agents (Rahul). He understood all my concerns and promised the engineering team would contact me within next 24-48 hours to fix the issue. Wow how easy and straight forward thought I..
29th May evening: since I've heard nothing from them in 48hrs, I contacted them again. The agent Ritika didn't find my request in the system at all, and after I explained the issue all over again, told me she was adding £10 credit for the inconvenience caused and guaranteed I'd be contacted on Monday 1st June the latest and everything would be taken care of.
2nd June: nothing. The agent Arun wasn't able to locate any appointments on the system, suggested to schedule the visit for 04 June, 4pm to 7pm. This time I even received a text confirmation from VM! So reassuring.
4th June evening, the agent Nishi: 'I can't see any visits scheduled for today, even though you received a text, it hasn't been completed with our systems. I see the engineer visited your property on Tuesday, but no notes left. I don't see any added credits to your account'
This agent has scheduled yet another appointment, promised to add credit of £35 and raised an official complaint C -0406266778
Well needless to say there was no one visiting my property and all the people i spoke to at Virgin Media before Nishi (or including? - the time will show) were lying to me. How is that even possible?! I have experienced poor customer service, but have never seen anything as bad as this.
I'm still within my 14 days cooling off, and if the engineer scheduled by the last agent for 6th Saturday vanishes as everyone else did before him, I'd do a runner. This company is proper scary!!
On a bright side: the broadband quality and speed is great so far, which is a shame.
But no one wants a 2 year financial agreement run on such unethical standards. Most of reviews, unfortunately, prove this point ;(
4 juni 2026
Omdöme utan inbjudan
Svar från Virgin Media - London Oxford Street
Thank you for taking the time to leave a review. We're sorry that you have had a poor experience with our services. This is very disappointing to hear, and we can assure you that this is not the level of service that we want to provide.
Please get in touch using one of the following contact methods.
Call: 150 (free of charge) from a Virgin Media landline or 0345 454 1111 from any other phone
X https://bit.ly/43S6fMy
WhatsApp: +44 7803 089 684
Facebook: https://bit.ly/4ukpuJC
Engineer was a gentleman wore overshoes…
Engineer was a gentleman wore overshoes coming into my home did a proper job and even hovered very conscientious his name was Angelo
19 maj 2026
Omdöme utan inbjudan
Svar från Virgin Media - London Oxford Street
Hello there,
Thank you for taking the time to leave us a review.
We’re really pleased to hear that the engineer provided such a great service during your appointment — it’s always fantastic to receive positive feedback like this.
If you need any further assistance, please don’t hesitate to get in touch using one of the following methods:
• Call: 150 (free of charge) from a Virgin Media landline or 0345 454 1111 from any other phone
• WhatsApp: +44 7803 089 684
• Facebook: https://bit.ly/49XoNP7
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