I have been a loyal customer of virgin media for 20+ years. Last year when my contract came up for renewal I was going through a bereavement. I received a call to renew from a person who hol... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
From the time i phoned in the lady in the phone tried to help and she got me the early booking for a engineer to come out and kept me fully informed
After waiting to be connected for such a long time. The net is very disappointing come and go in waves . I would like to terminate the contract.
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I been contact you many times, there is a problem all the time and you will fix the problem. By the way I have just one device in my home and the speed is not good.
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Företagsinformation
Skrivet av företaget
Virgin Media helps homes across the UK stay connected and entertained with broadband, TV and home phone services. We know reliable connectivity matters every day, whether you are working from home, streaming, gaming or keeping in touch. We focus on making it easy to join, set up, manage your account and get support when you need it. We read the feedback you leave here on Trustpilot and use it to improve. When things do not go to plan, our aim is to put them right as quickly and clearly as we can.
Kontaktuppgifter
New Street 24, B2 4RQ, Birmingham, England, Storbritannien
- 0121 643 3390
3,1
Medel
5 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Repairs
From the time i phoned in the lady in the phone tried to help and she got me the early booking for a engineer to come out and kept me fully informed
20 augusti 2026
Omdöme utan inbjudan
Svar kan ha AI-innehållLäs mer
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Hang your heads in shame Virgin
I have been a loyal customer of virgin media for 20+ years. Last year when my contract came up for renewal I was going through a bereavement.
I received a call to renew from a person who holds the record for bad ignorant customer service.
They put my contract up from £49 per month to £75.
My services were also down graded 1/2 speed broadband, greatly reduced tv Chanel and talk removed off my phone.
I explained I’m a pensioner could not pay the £75 I was more or less told take it or feck off!
I had no choice but to renew I was so ill at the time.
Today I received a call from sky and got an amazing deal for £50 per month.
As soon as Virgin received my cancellation I received a threatening email advising I would be put out to a debt agency if I didn’t pay £986.14.
I’ve had to keep the remainder of my contract with Virgin which will be terminated as soon as I can.
Virgin you have turned from been a good company to threatening scum bags.
I seriously hope behaviours like this becomes your downfall .. hang your heads in shame
24 juli 2026
Omdöme utan inbjudan
Svar från Virgin Media - Birmingham New Street
Hi Lynne,
We're sorry to hear about your experience and appreciate you taking the time to share your feedback.
We're especially sorry to hear that you were dealing with a bereavement and ill health at the time your contract was renewed. We understand how important it is that customers feel supported and treated with care during difficult circumstances.
We also appreciate your concerns regarding the changes to your package, the increase in your monthly costs, and your recent experience when looking at alternative providers. We understand why this has left you feeling disappointed after more than 20 years as a customer.
If you're considering your options, you can find information about leaving Virgin Media here:
👉 https://bit.ly/44Ureiv
You can also view the latest offers available to existing customers here:
👉 https://bit.ly/4hyQ5jl
If you'd like us to review your concerns further, please get in touch using one of the contact methods below:
📞 Call: 150 or 0345 454 1111
💬 WhatsApp: 07803 089684
📘 Facebook: https://bit.ly/3Tn1VmL
X: @virginmedia
You can find additional ways to get in touch here:
👉 http://virg.in/contactvm
Not good service the Internet very slow…
I been contact you many times, there is a problem all the time and you will fix the problem. By the way I have just one device in my home and the speed is not good.
9 juli 2026
Omdöme utan inbjudan
Svar från Virgin Media - Birmingham New Street
Hi Sana,
The speeds that you get at home will, of course, depend on a variety of factors; it can depend on your package, what devices you have and how many, how those devices are connected, and many other things.
We have a download speed guarantee, and this will show the minimum speed that we would expect for all our packages. You can take a look at that here: https://virg.in/speedsexplained
If it's just the WiFi and all things are looking good over a wired connection, we have some helpful pages to get the best from your WiFi. We recommend starting here: https://virg.in/wifisos
If after going through the self-checks you still need some help, please get in touch using one of the following contact methods.
Call: 150 (free of charge) from a Virgin Media landline or 0345 454 1111 from any other phone
X https://bit.ly/4wsrnp0
WhatsApp: +44 7803 089 684
Facebook: https://bit.ly/44l4xns
After waiting to be connected for such…
After waiting to be connected for such a long time.
The net is very disappointing come and go in waves .
I would like to terminate the contract.
4 juni 2026
Omdöme utan inbjudan
Svar från Virgin Media - Birmingham New Street
Hello there,
Thanks for taking the time to leave us a review. We're very sorry to hear that you feel this way, we're keen to know more so we can help put things right. Please get in touch using one of the following contact methods.
Call: 150 (free of charge) from a Virgin Media landline or 0345 454 1111 from any other phone
X https://bit.ly/4a5FpEo
WhatsApp: +44 7803 089 684
Facebook: https://bit.ly/4vUGOpM
PATRICK FRENCH from VIRGIN MEDIA
I have just been visited by PATRICK FRENCH from VIRGIN MEDIA today 3/6/26, was so bazaar as I called Sky 1/6/26 to inform them of my issues & the horrendous prices they have charged me after being a customer for over 14yrs.
Sky were supposed to call me 2/6/26 re large amount of compensation & basic prices they gave me to stay with them (on 1/6/26 which were SKYHIGH £64.50, then retention dept quoted £61.50).
Awaited a called from sky 2/6/26, which never happened!!!
So when Patrick, my Knight in shining armour turned up on my doorstep from VIRGIN MEDIA 3/6/26 I had a real VENT about sky & what they had/hadn't done, like not update my HUB 4.2 & to charge me 3 x the amount a new customer would pay.
PATRICK was attentive & bless him, listened to my horrendous experience & assisted me with a superb offer which I could not refuse. Thank you V much PATRICK
3 juni 2026
Omdöme utan inbjudan
Svar från Virgin Media - Birmingham New Street
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 150 (free of charge) from a Virgin Media landline or 0345 454 1111 from any other phone
WhatsApp: +44 7803 089 684
Facebook: https://bit.ly/4ufABDE
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