I had noticed things going downhill on delivery but changed my ordering to accommodate that but my last order was completely wrong, it couldn't have been wronger. Things happen. I contact them, provi... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Unimpressed with 10motives. The quality is poor, batteries and cartomisers last less than the previous product. I have been using them for a few weeks now and have experienced on more than one occasio... Se mer
During the last year's there's been issues placing orders, findings products or receiving deliveries from VIP electronic cigarettes,but nothing like now.Now is worst.I placed one order Monday, and sin... Se mer
I've used vip for about 3 years. Delivery has been a little slower than usual but that's the same with most companies recently. Hadn't received my parcel so dropped vip an email. Responded immediately... Se mer
Företagsinformation
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1,8
Dålig
63 omdömen
Ingen inbjudningshistorik registrerad
Det här företaget har inte bjudit in sina kunder. Omdömen kanske inte är representativa
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Absolutely Disgusting Customer Services
This is the first time that I am reviewing on here without having an email request about a purchase, but the service received has been so bad that I felt I needed to put this out there.
I am not really much of a vaper - mostly when I'm out with friends or when I'm stressed. Recently I found that one of my clearomizers had a little crack in it and was therefore leaking, so I went straight online and ordered another set, ordering a couple of other bits at the same time including a case so I wouldn't crack another one.
They arrived on Tuesday, I filled them up let them stand then put In the case and then into my handbag. Wednesday I was caught in traffic and got one out noticing a sweet smell - both of the new ones had leaked and had no liquid left in it. No signs of damage at all so probably a factory fault. I didn't think it would be a big deal (when I took a friend to our local stall to get herself one they specifically told her that if it leaked within 7 days bring it straight back for a replacement) so I sent an email, explaining the situation and asking if I would be able to return it to the stall rather than posting back to them. A response came very quickly apologising and offering to resend with my next order, I apologised and said as I wasn't a regular I would have to order another set to get the free set and pay for postage. Which felt ridiculous - I'd have to spend more money to get a working version of what I'd already ordered.
Then I hit the brick wall - all they will offer is that I can post it back to them for "testing" and if they find it faulty they will refund me. Since then despite me stating different rights, all I have had is responses saying to send it back for testing. I've had it escalated to complaints and still getting the same thing. I will be reporting them to trading standards (a quick google shows this is a major issue) Just be careful when dealing with them if you choose to.
26 september 2014
Omdöme utan inbjudan
Poor customer service
I emailed them to complain about the quality of a product only to be told its sold as disposable so if its breaks then tough luck basically unless its dead on arrival or reported within 48 hours. The item broke after only a couple of weeks and have refused to replace, choosing another brand, customer service atrocious
22 maj 2014
Omdöme utan inbjudan
Am kind of pleased...
But now I'm really wondering about any offers/vouchers incentives for customers to stay. Their prices and delivery charges have increased too.
19 september 2012
Omdöme utan inbjudan
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