Vimeltech Omdömen 4

I want to share my experience with Vimel Technology so that others are aware before making a purchase. I ordered a pen recorder from them with the expectation of receiving a reliable product backed by the warranty and consumer protections they advertise. Unfortunately, the device arrived malfunctioning right out of the box.

I immediately contacted Vimel Technology, not once, but on three separate occasions, politely requesting either a refund or a replacement unit. After some back-and-forth, they instructed me to return the product. I did so in good faith, trusting their assurances. Yet after sending the item back, I never heard from them again. No replacement was sent. No refund was issued. My money was simply taken, and the company went silent.

This is not the behavior of a serious or reputable business. Any legitimate company would honor its warranty and respect the consumer’s right to return a faulty product within the 7-day return period. Instead, Vimel Technology demonstrated a complete disregard for basic accountability and customer service.

A business that refuses to uphold its own promises erodes consumer trust. Their lack of professionalism and unwillingness to resolve such a straightforward matter shows that they do not stand behind their products. As a result, I will be filing a formal complaint with Consumer Affairs so that others are warned and hopefully spared from a similar ordeal.

To anyone considering a purchase: be very cautious. Companies that behave in this way damage the integrity of online commerce and take advantage of honest customers.

I bought a Vimel pet tracker and it is as useful as an air conditioner on a motorcycle. When the tracker is next to me, the app tells me it is in some location over a kilometre away. I have tried a new SIM from Telstra, but it is exactly the same. The app has to be reset every time you log in. Nearly $200 worth of rubbish that simply doesn’t work. Avoid this seller.

I bought a spy-cam which is a fake product and does not work. Owner does not respond to your calls or emails. He never refunded or replaced my camera. I paid extra for quick shipping which never happened. I spent $182 for that and now I have to buy another one.

Do not buy these poor quality products, I had purchased Vimel magnet GPS tracker device 13 June 18 item has failed seller does not return calls won't honor 12 warranty. Item FAILS to charge and operate. I have tried to contact this company with NO fortune.
BUYERS do NOT buy from this seller whom will take your money but not repair or replace faulty items.